Quality Assurance Administrative Assistant
Resume:
Liza M. Espada
Youngstown, OH
Email: **********@*****.***
Objective
To obtain a position where I can maximize my skills, quality assurance, training experience in a well established company.
Education
East High School- 1993-1996 High school diploma
All Around Travel Agenct Certified travel agent 1997-1999
InterAmerican University Certification Peachtree and Microsoft Word
Experience
Red Roof Inn- Boardman Oh 1999-2001
Night auditor
Front desk assistance, data entry
Translator when needed
Condado Plaza Hotel & Casino- Condado, P.Rico 2001-2003
Hospitality Services
Marketing assistant, Administrative Assistance
Bilingual customer services, all office work, data entry, answer multiple phone lines
El San Juan Hotel & Casino, Isla Verde P. Rico 2003-2007
Customer services supervisor, typing, filing all office work, multiple phone lines
Credit and Reservation supervisor
Administrative Assistant
Trustmark Insurance, Boardman, OH 2007-2012
Bilingual Customer Services Representative
Translation verbal and writing, provide benefits to members and providers.
Multitask answer over 13 different lines.
Skills
Fully bilingual, Spanish English. Compliance with hipaa law, erisa guidelines, health care reform. I’m a very fast learner. I have very good communication and written skills. I have basic computer skills, Microsoft Word, Excel, Outlook. I can do all type of office work, can answer multiple phone lines. Willing to accept and learn any task provided to me.
Reference
I will provide upon request.
Contact this candidate