Sales Accounts Receivable

SUMMARY

Detail-oriented sales administrative professional with extensive experience in accounts receivable, customer fulfillment, business compliance, audit management and revenue recognition analysis Strong skill set in the execution of Accounts Receivable processes such as dispute resolution, billing reconciliation, invoice correction and relationship building with internal and external customers.. History of successful creation of face-to-face and written training materials. Demonstrated expertise in developing and maintaining excel files for the purpose of sales performance measurement, commissions tracking and revenue forecasting and manual invoicing. Recipient of 4 IBM Means Service awards and 11 Bravo awards for exemplary and productive performance.

PROFESSIONAL EXPERIENCE

IBM CORPORATION

Sales Management Advisor, IBM.com, xseries Sales 2010 – 2012

Tracked and reconciled revenue recognition by compiling and integrating reports from corporate finance, xseries brand management and the sales organization. Acted as focal for revenue and order status requests and coordinated training programs sales team. Responsible for creating and auditing commissions file for a third party contractor.

• Created a cohesive and effective working relationship with the brand management organization. Organized daily meetings to insure that marketing and brand were balanced in sales, forecasts and overall revenue recognition.

• Acted as a focal in analyzing and creating an excel file which was utilized as a source document to create commissions payment to a marketing contractor.

• Conducted and facilitated departmental meetings to review data with the East, West and Federal marketing managers, third party contractor that secured agreement of the final monthly commission payment.

• Facilitated user adoption of a new tracking database through creation of an educational program. The program was cited as effective and understandable by the target community.

• Updated an auditable database for the commission file. The monthly input was evaluated as highly accurate by business controls.

Business Unit Advisor, Media Sector 2007 – 2010

Trusted advisor to Vice President of Media Sector. Responsible for coordinating executive sales calls, providing VP with weekly view of business status and providing forecast guidance and assistance.

• Initiated process with finance that created and distributed standardized historical revenue reports that facilitated quota setting.

• Formulated and published excel spreadsheets that monitored and tracked the development and progress of individual sales initiatives. Format was utilized as standard within the sales advisor community.

• Acted as focal in creating, tracking and auditing individual sales incentives. Business controls rated process as exceeding audit guidelines.

Sales Relationship Representative, Financial Services Sector 2002 – 2007

Analyzed weekly sales metrics and advised executives on improvements. Tracked revenue attainment and acted as focal in resolving any errors or issues.

• Compiled and analyzed year to year revenue in the creation of yearly sales quotas.

• Participated in a commissions and incentives audit which exceeded business control guidelines.

LISA GIBBONS PAGE TWO

IBM CORPORATION (Continued)

• Provided guidance to Human Resources to create career path materials for the Sales Relationship Representative community.

• Created educational content and face to face classes in the successful rollout of a new opportunity management system for the marketing community.

• Acted as an educational mentor to peer Sales Relationship Representatives.

• Recipient of Best Practices Award.

Customer Fulfillment Professional 1999 – 2002

Assistant to the Accounts Receivable Staff Process Lead.

• Provided guidance and instruction to accounts receivable management and field personnel in areas of compliance, audit readiness and day to day operations.

• Enabled the successful startup of the newly formed Accounts Receivable team headquartered in Montreal by authoring a customized training guide and conducting educational conference calls.

• Corrected and updated portions of the Intranet A/R process manual.

• Edited and updated portions of the Intranet A/R process manual for the purpose of eliminated outdated content and clarifying the collection guidelines and process.

Customer Support Professional 1996 – 1999

Created collection program and administered specialized contract terms for OEM (Other Equipment Manufacturer) organization. The collection program resulted in quarterly / monthly achievement of 100% or better for the established targets.

ADDITIONAL RELATED EXPERIENCE

Customer Fulfillment Representative

Accounts Receivable Professional

Training Coordinator / Leader for rollout of Accounts Receivable Database

EDUCATION

BA, Psychology, Clark University, Worcester, MA

Attended Masters Classes, Organizational Behavior and Economics, University of Hartford,

Hartford, CT

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