Customer Service High School
Resume:
Lateasia Rhodes
Capitol Heights, MD 20743
********@*****.***
OBJECTIVE:
To obtain employment that will provide enhancement and utilization of my organizational, communicational, and interpersonal skills. I am seeking for a position with growth-oriented company offering opportunity for advancement and professional development that will allow me the chance to develop and enhance my career skills.
SUMMARY OF QUALIFICATIONS
Outstanding productivity as a receptionist, secretary and customer service representative
Dynamic leader and team builder
Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients or situations
Excellent interpersonal skills, ability to work with others in support and team staff roles
Able to deal courteously, professionally, and tactfully with all types’ personnel, and the general public
Well-developed skills in prioritizing, organization, decision-making, and time management
Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging, and emergency situations
Ability to build and work collaboratively in a strong concept environment and independently
WORK EXPERIENCE
Bright Horizons Family Solutions
Arlington, VA 08/10-Present
Associate Teacher
Ø Working under the guidance of a trained teacher
Ø Meet license requirements for the state VA
Ø Assist with bulletin boards, lesson plans, and monthly newsletter
Ø Assist with potty training
Ø Write daily communication sheets
Ø Verbally or written communication daily to parents
Denise’s Daycare
Capitol Heights , MD
Daycare Helper 08/08 –06/10
Ø Supervised instructed and trained children on daily activities for learning and performance for growth
Ø Responsible for helping to make and plan daily assignments and activities.
Ø Writing daily progress reports of students and implementing new safety measures
Ø Help with the nutrition menu for the day to month meals and schedules
Ø Help with writing and filing daily reports
Ø Help to process and intake payments along with issuing receipts
Ø Answer phone calls and take messages for daycare
Ø Help provide instruction and guidance for children in daycare
Ø Help with field trip and learning activities
Six Flags America
Capitol Heights, MD
Customer Service Rep/Cashier/Receptionist 01/07 –08/07
Ø I processed cash and checks receipts and refunds for customers passes to park
Ø I helped with fire safety plan
Ø I read and routed incoming and outgoing correspondence
Ø I answered multiple phones lines that included routing to the appropriate department
Ø Made adjustments and corrected customer’s accounts
Ø Gave a variety of instructions to different ride instructors or leaders
Ø Took customer payments and processed with season passes
Ø Performed various office duties using their computer systems such as reviewing daily balance sheets, reconciliation reports, researching customer discrepancies and assisting managers with more complex accounts for verification of accuracy and completeness of the data to determine the necessary processing action
Ø Provided verbal and written and instruction to Finance Office to resolve accounts and payroll issues
Ø Gave directions and instructions to customers on park rides and entertainment
Ø I processed, sorted and separated mail on a daily basis for routing to the appropriate departments with a timely correspondence on all mail
Ø I typed up brief memo’s and letters as a timely correspondence for questions to mail and processing issues related to the company
Ø I helped to create and maintain a manageable filing systems for company reference files
COMPUTER EXPERIENCE
MS Office suite, Enable Word Perfect 6.0, Microsoft 2003/2007(Word, PowerPoint, Excel), Surf Websites for research, email, web building, download software such as updated secure programs and virus protection software
JOB-RELATED ADDITIONAL SKILLS
Type 45 wpm, use advance and regular copiers, scanners and faxes
EDUCATION
High School 8/2005-6/2009: Fairmont High School , High School Diploma received with 3.9GPA
VOLUNTEER EXPERIENCE
Beautification Day at Seat Pleasant Elementary, Seat Pleasant Clean up Day, Military Events for mother, teacher assistance at Robert L Gray Elementary School
CLEARANCE
Able to obtain
LICENSES
Maryland driver’s license
REFERENCES
References available upon request
Contact this candidate