Customer Service Sales

ASHLEY PEGRAM

*** ******* **• Pittsburgh, PA ****5

440-***-**** • ******@*****.***

Background Summary

Dependable and creative individual with an Associate Degree in Business Administration with emphasis in Management. Extensive background in sales and customer service including a current position as a Student Ambassador and working in the serving industry. Loyal employee and student with enthusiasm for learning and acquiring knowledge. Developed strong teamwork skills and leadership abilities through 3+ years experience in the FFA organization and 4+ years in Industrial Arts.

Education

Pittsburgh Technical Institute,Oakdale, PA

¬Associate in Science Degree, Business Administration, October 2011

¬Concentration in Management

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¬Related Coursework

¬Principles of Management, Small Business Management, Human Resource Management, Financial Accounting, Automated Accounting, Business Law, International Business, Principles of Marketing, Professional Selling, E-Commerce, Meeting and Event Planning

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¬Computer Applications

¬Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, QuickBooks Pro

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¬Sample Projects

Human Recourse Presentation: Explained the benefits of OSHA and workers compensation

¬Leadership Presentation: selected an infamous leader and described how he persuaded his people to follow him

¬Marketing Plan: Created a presentation for how to market an established product

¬Cup-a-Cabana: Student run business used to broaden sales experience, customer service and marketing skills

Work Experience

Pittsburgh Technical Institute Oakdale, PA August 2010- July 2011

www.pti.edu

¬Student Ambassador

• ¬Provide an accurate representation of school to perspective families

• Tour students and family members throughout facility

• Share experiences and information while focused on excellent costumer service

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CBCInnovis Greentree, PA

Customer Support Agent August 2011- Present

• ¬Performed customer service while displaying professionalism

• Completed consumer requests in a timely manner

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Activities And Volunteerism

Student Orientation Leader and Event Staff

• ¬Helped newly arrived students settle in apartments

• directed game and sporting events during welcome week

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