Student looking for part-time employment!
Resume:
Linda Fiets
Overview
My background is well-rounded in the administrative, sales, training and customer service areas. By choice, I am currently employed as administrative assistant through various temporary staffing agencies. In a recent position, I was employed as a part-time Verizon Wireless customer service rep in a retail store. Prior to that, I worked as an administrative assistant for a Los Angeles music industry trade publication for a total of over 8 years. The nature of my job required me to work productively under strict, inflexible deadlines in a bi-weekly production cycle. Before moving to Los Angeles, I worked in various capacities in the airline industry, ranging from ticket/customer service rep to training instructor to management. I'm “computer-savvy” with a broad knowledge of computer software applications/hardware troubleshooting and office procedures, and am extremely organized and meticulous about detail.
Major Accomplishments
In my position at Music Connection magazine, I quadrupled the number of ads running in my area of a music trade magazine and doubled the number of advertisers who consistently place ads in every issue.
As head of the warehouse and uniform departments for America West Airlines in Las Vegas, I completely organized and computerized both departments. When I first took over the job, everything was in piles in the warehouse, unlabeled and disorganized. One month later, I'd had shelves built and everything was organized with labels and part numbers and entered into the computer. At the time, the warehouse served 18 departments and the uniform area clothed 1500 employees. I was in charge of both departments and had no one to help me, thus the need for absolute organization!
While working at a start-up airline in Denver in the Revenue Accounting department, I was able to see first-hand how the lack of properly trained employees was costing the company hundreds of thousands of dollars in revenue losses. I saw a need for a training program and, over the following six months, wrote a basic ticketing and revenue accounting manual during my non-working hours. Upon completion of the manual, I flew to New York, Washington D.C., San Francisco and Chicago and conducted training sessions on my own time. It was so successful that the company asked me to hold training sessions at the Denver station during working hours. When the company was in buyout negotiations, I was offered a position as the training department director. I didn't accept the position because it would have required moving to Florida.
Work Experience
Standard Heating and Air Conditioning Inc.
Minneapolis, MN
www.standardheating.com
Administrative Assistant to the Vice President (ongoing temporary assignment, employed on an “as-needed” basis (June, 2006 – present)
• Edit and proofread memos, complaint letter responses and company policy documents
• Internet research
• Create PowerPoint presentations for company meetings and classes
• Preliminary resume screenings and assist in interview process
• Scan, re-touch and prepare photos for company history project
• Assist with preparation for employee continuing education classes
• Employed as temporary dispatcher as needed
• Research and order study supplies for VP licensing exams
The Bergquist Company through Ajilon Office Professional Staffing
Chanhassen, MN
www.bergquistcompany.com
Administrative Assistant – temporary assignment (September, 2006 – June, 2007)
• Worked in high security R&D Department
• Recorded patent information and non-disclosure agreements
• Created MSDS forms for thermal insulating products
• Handled domestic and international shipments of alpha thermal insulating samples
• As the department buyer, ordered office and laboratory supplies
Veritas Marketing, LLC - through Ajilon Office Professional Staffing
Minnetonka, MN
www.veritasmarketing.com
Administrative Assistant –temporary assignment (March, 2006 – June, 2006)
• Lead fulfillment
• Maintained Act databases
• Magazine and lead source archive management
• Press release proofreading
• Create PowerPoint presentations for clients
• Large mailings via U.S. mail and mass emails
• Logging of client web stats on Excel spreadsheets and charts
• In charge of office supply and literature orders
Verizon Wireless
Blaine, MN
www.verizonwireless.com
Customer Service Representative (October, 2005 – March, 2006)
• Equipment troubleshooting and resolution of customer service issues
• POS transactions
• Assist customers with finding the best equipment and calling plans for their wireless needs
• Manual & OTA (over the air) programming of phones
Music Connection Inc.
Encino, CA
www.musicconnection.com
Online Production Assistant/Pro Specialties Editor (June, 2005 – August, 2005)
Administrative Assistant/Pro Specialties Editor (1999 – June, 2005)
Administrative Assistant/Pro Player Editor (1993 - 1995)
• HTML coding and website content updating
• In-house computer & peripheral hardware and software technical support
• Worked closely with Publisher and assisted him in day-to-day operations
• Reception and customer service, shipping and mailing
• Convention work
• Subscription and ad sales; creation of ads using Quark Xpress
• Processing of credit cards and client billing
• Assisted in development of marketing ideas
• Proof reading of final drafts for magazine and media kit content
• Internet research
• Archive management and control
Pocket Dynamo Productions - Self-employed
North Hollywood, CA
Public Relations & Management (1997 - 1999)
• Assisted musical groups with publicity, including designing flyers, ads, CD sleeve art
• Wrote and disseminated press releases, handled club booking, provided image consulting
• Created and maintained web sites for bands/solo artists
Educational Background
Anoka High School, Member of National Honor Society (Graduated 1968)
McConnell Travel School, Minneapolis MN (Graduated 1980)
Metro State College, GPA: 4.0, Denver CO (1988)
Dunwoody College of Technology (Currently enrolled on a “full-time” basis with 4.0 GPA)
Personal
• Friendly and outgoing team player, detail-oriented, excel at promotion, sales and training
• Always exhaust every opportunity to give excellent service and support
• Have very high standards and always strive to give the best I can to everything I do
• Proactive problem solver
• Computer literate, proficient with Mac and PC hardware and software
• ** State-of-the-art, Windows/XP based office for home working assignments or telecommuting **
References
Sanjay Misra, PhD
Director of R&D – The Bergquist Company
Chanhassen, MN
Holly Jo Anderson
CEO - Veritas Marketing, LLC
Minnetonka, MN
Eric Bettelli
Publisher/General Manager/Advertising Director – Music Connection magazine
Encino, CA
818-***-**** x102
Kai Barlow
Senior Graphic Artist – California Institute of Technology (Cal Tech)
Pasadena, CA
626-***-**** work/Cal Tech
Steve Sattler
President – Creative Sales Resource, Inc.
Pasadena, CA
www.creativesalesresource.com or www.soundonsound.com
*****@*********************.***
Letter of Recommendation
To Whom It May Concern:
I knew Linda Fiets for about 5 months during which she worked as an Administrative Assistant for my department in 2006-2007.
Linda's most characteristic trait that I immediately noticed was the high level of enthusiasm and commitment she brought to the job. She took initiative, was willing to learn and highly adaptable. She is highly organized and professional in all aspects of the job - housekeeping, administrative paperwork and communication.
As a person Linda is warm and generous. She is accessible to all, and sincere in her interactions with people. Linda is honest and straightforward. She is easy to get along with and makes friends easily.
I have truly enjoyed having worked with Linda. She will be an asset to any group she supports. I strongly recommend her.
If you have any further questions, please do not hesitate to contact me.
Sanjay Misra, Ph.D.
Director of R&D
The Bergquist Company
18930 W 78th Street
Chanhassen, MN 55317
Phone: 952-***-****
Email: *******@****************.***
Letter of Recommendation
To Whom It May Concern:
Linda Fiets worked for my company, Music Connection, Inc., for a total of 8 years, first in the early 1990's for 1 1/2 years and from January 1999 until August 2005 for 6 1/2 years. Linda was responsible for many activities in our company ranging from handling heavy phones, filing, ordering and keeping track of supplies, writing letters and correspondence to customers, updating our website, and just being an overall assistant to myself and my business partner who own the business.
Linda was always articulate and very personable, not only to our customer base, but also interacted extremely well with the other 10 employees in our company. She was reliable and had a strong attendance
record as well. I highly recommend Linda for future employment, and would welcome a phone call if further information is needed.
Sincerely,
Eric Bettelli
Publisher/Owner
Music Connection Magazine
16130 Ventura Blvd., Suite 540
Encino, CA 91436
www.musicconnection.com
818-***-**** ext. 102
*****@***************.***
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