Customer Service Administrative Assistant

Bianca A. Johnson

** ****** ***** **, *** Orleans, LA 70126

504-***-**** Cell; 504-***-**** Alt Cell

Career Objective

To work in a growing organization as a Hostess where the blend of my 10 years of professional experience and enhanced skills can help in maximizing the profit of the company.

CORE SKILLS

Administrative Support Data Entry Typing Speed: 60 WPM

Correspondence Customer Service Proficient in MS Office

Record Keeping Appointment Scheduling Purchasing

EMPLOYMENT HISTORY

USA Neighborhood Market New Orleans, LA

Customer Service/Cashier June 2011 to December 2011

Greeted customers and visitors as they entered the store

Provided exceptional customer service to customers filling complaints and making inquiries

Processed merchandise returns and exchanges and managed cash register

Complied to state laws for selling alcohol/liquor and tobacco

Gexpro Harahan, LA

Buyer June 2008 to November 2010

Procured electrical components onsite at ConocoPhillips-Alliance Refinery

Performed research for special parts and authorized customization when necessary

Processed requisitions and created purchase orders using SAP and XPD

Expedited orders upon request

Kelly Services New Orleans, LA

Administrative Assistant January 2008 to June 2008

Assisted Warehouse Supervisor at ConocoPhillips with special projects and initiatives

Processed backlog and conducted inactive stock with end users

Assisted procurement with GR/IR issues

Assisted Material Controllers with inventory transactions, troubleshooting, and records management

APCO Personnel Marrero, LA

Support Specialist I June 2007 to January 2008

Proofed and rectified telephone work orders prior to submission in the QC department

Logged, organized, and prioritized work assignments for work order scopes

Generated statistical data, analyzed, and recommended solutions to the department’s inaccuracies

Schepps Dairy Dallas, TX

Customer Service Representative December 2005 to June 2007

Dispatched service calls, responded to customer inquiries, and processed dairy orders and adjustments

EDUCATION

Macedonia Career Center, 2005 Houston, TX Microsoft Office Word Specialist Certification.

University of Phoenix, 2010 Phoenix, AZ Associate’s Degree in Business

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