Information Technology Engineer

JACK RAHNER

St Petersburg, Florida *****

*******@*****.***

EXECUTIVE OPERATIONS & TECHNOLOGY LEADER

Results-driven, financially focused, experienced technology leader with over 15 years of proven leadership achievement in profit-driven, rapid growth, and dynamic business environments.

Key member of leadership team in technology-intensive human resource outsource company servicing over 80,000 employees. Lead Enterprise IT applications development, operations and infrastructure with a proven ability to deliver innovative technology solutions that support company objects both onshore and offshore. Strong track record of establishing strategic vendor relationships that drive real value to the company mission. Extensive expertise managing global applications development, enterprise networks, ecommerce applications, Internet security and compliance. Consistently featured in numerous technology magazines including Network World, CIO, and Computer World with multiple white papers and case studies. International experience leading culturally diverse teams.

Executive Board Memberships include:

Dell/Compellent Advisory Board

ATT/Bellsouth Advisory Board (1 of 10 members)

CDW Advisory Board

Shoretel Advisory Board

Finalist of Computerworld’s “Technology Visionary of the Year” 2010 (1 of 5)

Qualifications Summary

Change Champion

Legacy Technology Modernization

Vendor Selection, Negotiations & Relationships

Investor & Board of Directors Presentations

Enterprise Project Management Extensive Offshore Development and Operations

Enterprise SaaS Development B2C and B2B

Budgeting, Cost Controls & ROI Maximization

Staff Recruitment, Development & Retention

Team Building, Motivation & Leadership

Professional Highlights

Alphastaff, Inc. 2004 to Present

CIO/VP OF INFORMATION TECHNOLOGY (VP OF IT)

As acting CIO, I play a key role in all strategic planning and decision-making. Manage IT staff of 37 geographically dispersed technology group and staff of 30 offshore located in India, $10 million annual budget and all IT Software Development, Infrastructure, Disaster Recovery, Compliance and Security operations for corporate office and 7 locations nationwide, including 24/7 help desk.

Managed through 700% revenue growth creating multi-year strategic plans spearheading ground-up development of entire technology infrastructure with an emphasis on scalability, as well as complete standardization to ensure maximum ROI, productivity, and cost efficiency for systems that process over $1.5 billion annually in financial transactions.

Develpoment and replacement of legacy systems to new Enterprise SaaS portal for Customers, Clients and Vendors utilizing on and offshore resources.

Managed employee life cycle insurance benefits technology working with such insurance carriers as Aetna, BCBS and United as well as Open Enrollment, On Boarding and Insureance Beneifits Admin solutions such as KMS, SHPs and Benefit Focus.

B2C and B2B insurance portals and feeds to sevarl top carriers and other companies.

Development of Oracle Multi-tenant HR and Oracle Financials to benefit the PEO, HRO and BPO industries.

Introduced and successfully implemented SAP Business Objects Intelligence and Data Warehouse solution that provided in-depth analysis to Alphastaff customers providing company a competitive advantage and improved product offering.

Successfully led outsourced software development and BPO to India resulting in a 60% cost to serve reduction. Strict adhearce to Agile and Waterfall SDLC, buget and time constraints.

Implemented global CRM integration into ERP Systems utilized by customers and employee resulting in reduced client implementation timelines and enabling faster response to issues.

Initiated and successfully migrated 70% of IT hardware and software to cloud computing solution saving over $1 million dollars annually.

Established strategic relationships and negotiated multi-million dollar global contracts with leading IT vendors and offshore vendors including ATT, VMware, Microsoft, IBM, CDW, Shoretel, Lefthand Networks, EMC, Infosys, and multiple other onshore and offshore vendors.

Successfully implemented global Document Imaging project reducing paper usage by over 80%.

Successfully developed and implemented print operations consolidation project resulting in an annual cost savings of 300K.

Oversaw numerous successful compliance audits and certifications to include SOX, SAS70 Type II and HIPAA.

Maintained an impressive record of talent retention, with voluntary turnover impacting only 2 of 37 positions in 6 years.

Core technologies include: Linux, Apache, MySql and PHP (LAMP), Java, .net, MSSQL, Oracel and SAP Business Objects.

HSNi (Home Shopping Network) St Petersburg, FL 2003-2004

DIRECTOR OF TECHNOLOGY FOR HSN.COM

Played a key role in all strategic planning and decision-making for HSN.com database management and infrastructure. Managed IT staff of 28 onshore resouces, $10 million annual budget, and five departments to include: Database Development, Applications/Systems Support, Networking, Security, and Quality Assurance.

Design and management of large global databases and integration into legacy Mainframe systems

Heavy focus on SDLC, On time delivery and global offshore development

Increased reliability and customer availability from 97% to 99.999% while providing 39% faster download times through implementation of Global Load Balancing, HTTP compression and Akamai content distribution strategies.

Implemented new security standards and policies for the development of programming code and user policy enforcement.

Created multilayer security infrastructure that protects, detects and enforces security policies.

Created and implemented disaster recovery plan implementing two geographically dispersed POPs to take user traffic and provide redundancy.

Integration into People Soft and Oracle Financials

Deployed file and databases on to EMC Symmetrix SAN solution with SRDF WAN replication.

Negotiated multi-million dollar vendor contracts with AT&T, MCI and EMC recognizing and overall savings of

American Superior Insurance Plantation, FL 2002 – 2003

DIRECTOR OF INFORMATION TECHNOLOGY

Recruited to develop a D2C SaaS insurance solution that covered application design, processing, hosting, implementation and ERP integration. Converted from legacy systems to SaaS solution for both customers and internal staff with a strict discipline for SDLC. Managed all aspects of IT operations within three departments. Other major achievements:

Planned, created and deployed a unified messaging system.

Converted company to a “paperless environment” through document management.

Developed formal Disaster Recovery Plan and increased availability and business continuity through the creation of real-time mirrored sites.

Renegotiated several key vendor contracts resulting in a net savings of $420k annually.

Developed and documented complete SaaS solution for insurance industry software and implementation that complies with DOI requirements.

Developed multiple web solutions: intranet to publish Citrix applications; strategy to reverse-host Internet presence with web-based email; and web presence for corporate office and 2 large centers.

OneChem Ltd. Miami, FL 2000-2002

DIRECTOR OF INFORMATION TECHNOLOGY

Managed IT staff of with a $3 million budget for three departments in four countries and their NOC centers. Directly responsible for development, security, design and maintenance of global e-commerce SaaS portal.

Led systems integration to include a team of team of developers and implementation teams responsible for secure connection (VPN, PKI, and SSL) of client businesses to OneChem through ASP model with backend integration to their ERP systems using the latest firewall and router technologies.

Maintained and supervised the internal staff and 20 enterprise server network with several successful implementations to include Siebel CRM system, multiple WAN connections to remote locations; secure VPN connection solutions for remote users and offices; and single-sign on solution with PKI.

Developed and maintained VoIP and VPN WAN connections to three countries.

Developed in house implementation team.

Moved design, hosting and maintenance of web service in house resulting in $2 million annual savings.

Implemented high availability secure infrastructure and enforces IT security and disaster recovery plans and policies.

Deployed Citrix Meta-frame to 15+ global sites.

Renaissance Cruises Fort Lauderdale, FL 1995 – 2000

Director of Information Technology 1998-2000

Managed IT staff of 15 geographically dispersed employees with a $12 million annual budget over five areas to include security, e-commerce, help desk, and call center. Oversaw company IT security and technical strategy and infrastructure supporting corporate efforts, Internet, B2B, B2C, CRM, e-business and Cruise Ship Operations.

Developed global LAN/WAN infrastructure connecting over a dozen countries and eight cruise ships.

Brought website design, hosting and maintenance in-house resulting in a net savings of $3 million annually.

Developed and implemented custom, high-volume e-mail system resulting in $5 million annual savings in direct marketing costs.

Designed and implemented high availability infrastructure.

Directly managed live e-commerce site, www.renaissancecruises.com, which sustained over 400 hits per second over eight different servers and three platforms. Managed 50+ servers in Microsoft, Novell, AS/400 and UNIX LAN/WAN environment.

Deployed Citrix Meta-frame to 50+ global sites.

Implemented web booking system which allowed customers to book vacations directly via the Internet.

Managed $15 global NOC (Network Operations Center) supporting six countries.

Developed telephony design for the enterprise applications and web enabled the enterprise call center application using an e-business framework which was deployed on an Intranet for internal use and Extranet for Renaissance business partners.

MANAGER OF INFORMATION TECHNOLOGY 1995-1998

Managed an IT staff of 5 geographically dispersed employees over IT Infrastructure and 24x7 network.

Designed and implemented e-commerce data center with operational control over ten NT servers with SQL databases.

Successfully converted network from token-ring to Ethernet.

Education and Training

University of South Carolina

BACHELORS OF I.S. (1995)

Certifications & Training

PMP

6 Sigma

SAP Business Objects

Microsoft Analysis Server

Microsoft Reporting Server

Oracle HR/Financial

Microsoft Certified Systems Engineer (MCSE)

Cisco Network Administrator

Nokia Certified Engineer

Lefthand Networks Certified

Shoretel VoIP Certified

VMware

Citrix

Compellent SAN

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