KRISTINA CHERIE HALEY

** ******** *****, ******* ****, WV 25414

Cell: 703-***-****, Email: plcuzp@r.postjobfree.com

PERFORMANCE PROFILE:

• Professional with 9 years of experience in Financial and Customer Service fields

• Proficient at meeting all deadlines and production quotas

SKILLS:

• Customer Service • Multi-tasking • Microsoft Windows

• Communication • Meeting Deadlines • Organized

SIGNIFICANT ACCOMPLISHMENTS:

• Promoted from Loan Adjuster to Consumer Loan Underwriter

• Ranked Number One in the Month of April for Underwriter productivity

• Rewarded for exceeding excellent Customer Service Standards to clients

• Promoted from Collections Specialist I to Collections Specialist II

Wells Fargo Financial, Frederick, MD

Consumer Loan Underwriter I May 2010 – June 2011

Managed a pipeline of more than 100 loans

Worked closely with customers to gather information to make appropriate decisions regarding best options to cure and prevent delinquency

Reviewed, granted credit decisions and underwrote loans

Maintained compliance as it relates to data integrity and risk management

Analyzed loan packet based on hardships letters and affordability

Recommended loan retention options per company and investor guidelines

Submitted all loans on time

Collections Specialist II December 2008 – May 2010

Interacted with customers to obtain delinquency information

Evaluated customers financial situations and negotiated payment options

Determined the appropriate retention plans to assist in curing delinquencies

Kelly Insurance Agency, Leesburg, VA

Accounting Assistant/Bookkeeper August 2005 – September 2008

- Processed 16 Insurance Agents Commission’s checks

- Updated and Maintained client accounts records

- Performed daily data entry and filing for 10 plus agents

EDUCATION:

George Mason University, Fairfax, VA -- Bachelor’s Degree in Psychology

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