Sales Customer Service

Yeonkyung Mandy Compean

*** ********** ****** *********, ** 14607

Phone: 585 – 713 - 8643

E-mail: ********@*.*********.***

EDUCATION

University of Rochester, United States (Current)

Working on Bachelor’s degree majoring in Financial Economics/Minor in Legal Studies

DCT Hotel & Business Management School, Switzerland (01/2006 - 09/2006)

Associate Degree in Hotel & Business Management

Kyung Hee University, Korea (03/2005 - 12/2005)

Majored in Hotel & Tourism Management.

Monterey Bay Academy, California, United States (2001 - 2004)

WORK EXPERIENCE

Kyungbuk University, Daegu, Korea (03/2010 – 09/2010)

Prof. Assistant (DDS/Prof.)

- Assisting on Upcoming papers those need to be prepared in English for Dental Academy (Project based)

- Communicate with potential Clients of new dental implant Customers overseas.

- Help prepare product launching convention booth overseas. (China, Turkey, Germany)

Laus Deo Business Consulting Firm, Seoul, Korea (04/2009 - 03/2010)

Business Analyst - Urban Innovation Corp., Incheon, Korea

- Project-based business consulting work.

- Worked in Strategy Team conducting business analysis of clients.

- Identify the model companies if possible and compare expenditures and revenues.

- Compare ROE and ROA etc. type of numbers to determine financial efficiency

- Go over financial statements of other companies within the same field and organize under similar categories to help comparison.

- Find out unnecessary spending and how to cut company losses.

- Divide by departmental segment spending to compare efficiency of company resource usage.

- Compare products/services sales revenue and cost to determine which department have effective turn-overs.

- Conclude the strength and weaknesses to recommend company to focus on strong straits/products.

- Work with senior analysts to assist research areas.

Korea Telecom (03/2009 – 07/2009)

Part-time Telemarketer

- Sell newly launched cell phones over the phone by calling people who have registered or answered their personal information on the related company websites or advertisement

Into-on, Seoul, Korea (06/2007 - 04/2009)

Convention Manager

- Duties included organizing conventions. Also planned and organized conference, meeting, and special event services.

- Determined services required and allocated space and designed layout.

- Ordered equipment and supplies.

- Allocating manpower

- Working with Hotel's Banquet Sales Managers by helping them with room sales improvement by arranges customers to stay with the hotel with acceptable rates & commissions.

- Main Clients including GSK, Wyeth, Abbott product sales managers

- Annual Medical conferences.

Grand Intercontinental Hotel, Seoul, Korea (12/2006 - 06/2007)

Guest Relations Officer

- Provide escorting to VIP customers when needed.

- Duties included answering/transferring incoming calls, handling complaints and customer service.

- take reservations and manage check-in/checkout procedures using Opera

- Trained new staff, managed control of computer-operation systems.

- Room Sales to VIPs / Arrange special needs for VIP customers (V1 to V4)

- Room checks upon VIP Arrival (Daily)

- Manage VIP lounge for special Check-in/Check-out

Delhi Curry Restaurant, Korea (07/2004 – 12/2004)

Food Server

- Duties included Cashier/Food Server.

Student Receptionist, Student Dormitory, La Selva beach, CA (09/2003 – 06/2004).

Receptionist

- Receiving phone calls, Receiving Messages, Organize phone calls for students

OTHER SKILLS

- Microsoft Office Specialist Certificate (05/2008)

- Earned Additional Accountings Credits (03/2009) on Intermediated Accountings, Taxation, MIS, Audit, Financial Management, Accounting Principal, etc.

- Language: English (Fluent), Korean (Fluent), German (Reading, Speaking, Writing - Colloquial), Spanish (Reading, Speaking, Writing - Basic), Chinese (Reading - Basic), Japanese (Speaking – Basic)

- Took Courses regarding Finance, Economics, Microeconomics, Macroeconomics, and Business Law.

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