Frankie Motley-Turner

*** ****** **, ********, ** 31907

706-***-**** or 706-***-****

pla1yp@r.postjobfree.com

Career Goal

I am a two time college graduate, Cum Laude with experience in Accounting and in Computer Science. I have over 20 years of experience working in accounting starting back in high school. I have over 15 years of experience working with computers from data entry to all out programming. I possess multiple skills covering many fields. I’m confident that my passion for work and desire to accomplish the task, together with my skills and experience will enable me to make a significant difference within your organization. I have additional skills spanning these fields that I would be pleased to present. Possess demonstrated ability to succeed in virtual environment. I am looking for a position that allows me to showcase my talents.

Summary of Experience

Educational experience

• B.S., Accounting, Albany State University, Albany, GA

• B.S., Computer Science, Albany State University, Albany, GA

• Graduated 3.2 GPA on 4.0 scale; #1 in Graduating Class

• Excellent presentation/communication (verbal and written) skills

• Demonstrated strong analytical thinking and logic skills

• Strong problem solving skills

Computer experience

• Managed staff of varying sizes (5-20 people)

• Created C++ programming enabled website for virtual gift card program

• Troubleshoot server, hardware, software problems

• Created virtual gift card software program based on utilizing C++

• Assisted students and faculty with computer applications and hardware issues

• Ensured security of computer lab including the opening and closing of lab, as well as maintenance of computers and printer

• Completed computerized conversion of accounting system to allow for use of scannable ID cards for payroll department, utilizing remote support software

• Software/Language experience include : HTML, CSS, C/C++, Visual Basic, SQL, Java, Pascal, FORTRAN, COBOL, LiveLink, TPX, Windows, Microsoft Office, Adobe Suites, BMC Remedy, Cisco Phone Systems

Accounting experience

• Research and find grant opportunities for non-profit organizations

• Participate in board meetings to determine effective strategy

• Utilize computer software applications to create literature and facilitate donor funding

• Worked with various accounting systems software

• Handled payroll for 200+ employees weekly

• Have performed various accounting tasks including, accounts payable, accounts receivable, bank reconciliation, payroll, tax preparation, and journal postings.

• Advanced data entry skills with accuracy

Administrative experience

• Self-motivated; able to learn on my own initiative, hands-on

• Organized and implemented a new numerical and alphabetical filing system

• Communicated with customers and vendors to answer questions or resolve issues related to accounting operations and computer related issues

• Possess excellent verbal and written communication skills

• Remote (virtual) work experience

• Effective in Special Project assignments

• More than 20 years of customer service experience

• Collaborate easily with co-workers and work well independently

• Typing speed – 60 wpm; Data Entry 9000 kph

Experience

Help Desk Agent Level 2, NCR (2010 – Present)

Assisted in writing knowledge base information to aide in resolution of customer problems.

Trained technical support staff and new hires to the team.

Responsible for providing technical support for resolution or escalation of desktop/POS/workgroup related problems or requests initiated by customers.

Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation for the customer and other agents within the team.

Act as floor supervisor after hours and during the weekends.

Utilized a general knowledge of hardware and software components, local to the desktop/POS and as they relate to the network.

Worked closely with other Level 2 agents, Team Leads, and manager to help define new processes and improve old processes.

Worked closely with 3rd parties to troubleshoot down store type situations.

Setup, installation, and configuration of POS hardware and software.

Provides technical assistance in the programming, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems.

Account Service Specialist, Alfac (2009-2010)

Researched and processed new business enrollment applications and/or policy conversions using multiple core administration databases and systems

Ensured applications met established standards and state specific Department of Insurance relations for issuing new business, including associate information, plan codes, and underwriting guidelines

Keyed pertinent data onto formatted screens within the computer system,

Verified the accuracy and completeness of data entered

Researches error codes and takes necessary corrections

Issues or suspends applications as appropriate

Calculates and balances premiums including processing associated forms and noting discrepancies for further research and resolution

Interact with other business units and field associates as necessary to resolve issues and inquiries and to maintain efficient data and information flow

CC++ Programmer/Consultant, Litho-Krome, Inc (1999-2000)

Responsible for all aspects of software development including requirements, design, coding, testing and maintenance on multiple platforms using C++ and Visual Basic

Created virtual gift card software program based on utilizing C++

Assisted in writing readme file to support personalized greeting card website. Established procedures for technical support and trained technical support staff

Fluid understanding of HTML, CSS, C/C++, Visual Basic, SQL

This website stores all the data pertaining to a customer, entered by the customer over Internet, and allows for automatic mailing of greeting card to recipient

Create program to create barcode scan able card

Relief Supervisor/Call Center Rep, RegionsBank (1998-1999)

Managed staff of varying sizes (5-20 people)

Train and guide call center agents to execute their tasks

Act as an information source and answering operator or agents questions, following up and giving instructions as needed

Attending, following up and resolving customer complaints and questions

Ensure the team members acquire the appropriate support and training to apply the skills and knowledge on the job

Languages include: C/C++, MS-DOS

Student Technical Assistant, Albany State University (1997 – 1999)

Assisted students and faculty with computer applications and hardware issues

Ensured security of computer lab including the opening and closing of lab, as well as maintenance of computers and printer

Applied advanced computer programming and design skills, especially in database design, reporting and visual presentation (Access)

Substantial web application development experience with HTML and FrontPage

Learned new software and work routines quickly

Operations Research Intern, Albany State University (1997)

Responsible for all aspects of software development including requirements, design, coding, testing and maintenance on multiple platforms using C++ and Visual Basic.

Build new optimization model

Develop decision support system to improve assets utilization and reduce operating cost

Prepare and present report on requirement, design and analysis of job shop project

Shift Supervisor, Movie Gallery, Inc. (1996-1997)

Managed staff of varying sizes (5-20 people)

Lead employees during assigned time period

Coordinate schedules

Assign responsibilities

Monitoring and reporting activity on shift

Accounting Professional, Manpower, Inc. (1994-2000)

Completed computerized conversion of accounting system to allow for use of scan able ID cards for payroll department, utilizing remote support software

Prepare Accounts Payable paperwork at completion of the check run

Maintain schedules on the software system, provide monthly detail for general journal entries

Ensure proper recording of new purchases and disposals

Utilize payroll system to process 150 + employees payroll weekly

Meet tight deadlines

Electronic Filing Specialist, H & R Block (1994-1995)

Principle point of contact for clients; performed primary responsibility for electronic filing product

Inform client of tax law changes affecting record layout

Ensure all tax laws are followed during testing certification of software developed

Review products submitted to ensure standards

Participate in planning and developing e-file program at national level

Track returns and payments to ensure processing

Track statistics for electronically filed returns

Office Manager, Senator Sam Nunn (1993-1994)

Ensure that information system runs smoothly

Make plans, prepare for and present at meetings, conferences, and conference telephone calls

Coordinate the repair and maintenance of office equipment

Lead the maintenance and upkeep of the office central files and affiliate database

Oversee daily and weekly maintenance of computers and peripherals

Assure that oral communication (both in person and b y phone) is relayed to appropriate staff person

Accounting Assistant, United Accounting & Tax Services (1992-1993)

Prepare and reconcile wide variety of accounting documents

Preparing and verify tax returns

Prepare and process documents to disburse funds

Prepare monthly balance sheet schedules

Review and code financial information

Make deposits and prepare reports

Utilize accounting information system to perform assigned duties

Applied knowledge of accounting terminology and used spreadsheets and accounting information systems

Activities/Honors

Founder & President – Taboo or Not Taboo, Inc – 2010-2011

Assistant Coach – YMCA Soccer – 2007

Albany-Dougherty Restorative Justice – Grant Writer -- 2003-2005

Dream Builders of America’s Youth – Grant Writer -- 2003

Presidential Scholar – Albany State University – 1994-1999

Florida-Georgia Alliance for Minority Participation in Science and Math – 1994-1999

Mathematics and Computer Science Club – 1998

Freshman Class Treasurer – 1994-1995

President of National Honor Society – 1994

O-T-J Training – Senator Sam Nunn – 1994

Contact this candidate