Grant Wrter
Resume:
Frankie Motley-Turner
*** ****** **, ********, ** 31907
************@*****.***
Career Goal
I am a two time college graduate, Cum Laude with experience in Accounting and in Computer Science. I have over 20 years of experience working in accounting starting back in high school. I have over 15 years of experience working with computers from data entry to all out programming. I possess multiple skills covering many fields. I’m confident that my passion for work and desire to accomplish the task, together with my skills and experience will enable me to make a significant difference within your organization. I have additional skills spanning these fields that I would be pleased to present. Possess demonstrated ability to succeed in virtual environment. I am looking for a position that allows me to showcase my talents.
Summary of Experience
Educational experience
• B.S., Accounting, Albany State University, Albany, GA
• B.S., Computer Science, Albany State University, Albany, GA
• Graduated 3.2 GPA on 4.0 scale; #1 in Graduating Class
• Excellent presentation/communication (verbal and written) skills
• Demonstrated strong analytical thinking and logic skills
• Strong problem solving skills
Computer experience
• Managed staff of varying sizes (5-20 people)
• Created C++ programming enabled website for virtual gift card program
• Troubleshoot server, hardware, software problems
• Created virtual gift card software program based on utilizing C++
• Assisted students and faculty with computer applications and hardware issues
• Ensured security of computer lab including the opening and closing of lab, as well as maintenance of computers and printer
• Completed computerized conversion of accounting system to allow for use of scannable ID cards for payroll department, utilizing remote support software
• Software/Language experience include : HTML, CSS, C/C++, Visual Basic, SQL, Java, Pascal, FORTRAN, COBOL, LiveLink, TPX, Windows, Microsoft Office, Adobe Suites, BMC Remedy, Cisco Phone Systems
Accounting experience
• Research and find grant opportunities for non-profit organizations
• Participate in board meetings to determine effective strategy
• Utilize computer software applications to create literature and facilitate donor funding
• Worked with various accounting systems software
• Handled payroll for 200+ employees weekly
• Have performed various accounting tasks including, accounts payable, accounts receivable, bank reconciliation, payroll, tax preparation, and journal postings.
• Advanced data entry skills with accuracy
Administrative experience
• Self-motivated; able to learn on my own initiative, hands-on
• Organized and implemented a new numerical and alphabetical filing system
• Communicated with customers and vendors to answer questions or resolve issues related to accounting operations and computer related issues
• Possess excellent verbal and written communication skills
• Remote (virtual) work experience
• Effective in Special Project assignments
• More than 20 years of customer service experience
• Collaborate easily with co-workers and work well independently
• Typing speed – 60 wpm; Data Entry 9000 kph
Experience
Help Desk Agent Level 2, NCR (2010 – Present)
Assisted in writing knowledge base information to aide in resolution of customer problems.
Trained technical support staff and new hires to the team.
Responsible for providing technical support for resolution or escalation of desktop/POS/workgroup related problems or requests initiated by customers.
Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation for the customer and other agents within the team.
Act as floor supervisor after hours and during the weekends.
Utilized a general knowledge of hardware and software components, local to the desktop/POS and as they relate to the network.
Worked closely with other Level 2 agents, Team Leads, and manager to help define new processes and improve old processes.
Worked closely with 3rd parties to troubleshoot down store type situations.
Setup, installation, and configuration of POS hardware and software.
Provides technical assistance in the programming, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems.
Account Service Specialist, Alfac (2009-2010)
Researched and processed new business enrollment applications and/or policy conversions using multiple core administration databases and systems
Ensured applications met established standards and state specific Department of Insurance relations for issuing new business, including associate information, plan codes, and underwriting guidelines
Keyed pertinent data onto formatted screens within the computer system,
Verified the accuracy and completeness of data entered
Researches error codes and takes necessary corrections
Issues or suspends applications as appropriate
Calculates and balances premiums including processing associated forms and noting discrepancies for further research and resolution
Interact with other business units and field associates as necessary to resolve issues and inquiries and to maintain efficient data and information flow
CC++ Programmer/Consultant, Litho-Krome, Inc (1999-2000)
Responsible for all aspects of software development including requirements, design, coding, testing and maintenance on multiple platforms using C++ and Visual Basic
Created virtual gift card software program based on utilizing C++
Assisted in writing readme file to support personalized greeting card website. Established procedures for technical support and trained technical support staff
Fluid understanding of HTML, CSS, C/C++, Visual Basic, SQL
This website stores all the data pertaining to a customer, entered by the customer over Internet, and allows for automatic mailing of greeting card to recipient
Create program to create barcode scan able card
Relief Supervisor/Call Center Rep, RegionsBank (1998-1999)
Managed staff of varying sizes (5-20 people)
Train and guide call center agents to execute their tasks
Act as an information source and answering operator or agents questions, following up and giving instructions as needed
Attending, following up and resolving customer complaints and questions
Ensure the team members acquire the appropriate support and training to apply the skills and knowledge on the job
Languages include: C/C++, MS-DOS
Student Technical Assistant, Albany State University (1997 – 1999)
Assisted students and faculty with computer applications and hardware issues
Ensured security of computer lab including the opening and closing of lab, as well as maintenance of computers and printer
Applied advanced computer programming and design skills, especially in database design, reporting and visual presentation (Access)
Substantial web application development experience with HTML and FrontPage
Learned new software and work routines quickly
Operations Research Intern, Albany State University (1997)
Responsible for all aspects of software development including requirements, design, coding, testing and maintenance on multiple platforms using C++ and Visual Basic.
Build new optimization model
Develop decision support system to improve assets utilization and reduce operating cost
Prepare and present report on requirement, design and analysis of job shop project
Shift Supervisor, Movie Gallery, Inc. (1996-1997)
Managed staff of varying sizes (5-20 people)
Lead employees during assigned time period
Coordinate schedules
Assign responsibilities
Monitoring and reporting activity on shift
Accounting Professional, Manpower, Inc. (1994-2000)
Completed computerized conversion of accounting system to allow for use of scan able ID cards for payroll department, utilizing remote support software
Prepare Accounts Payable paperwork at completion of the check run
Maintain schedules on the software system, provide monthly detail for general journal entries
Ensure proper recording of new purchases and disposals
Utilize payroll system to process 150 + employees payroll weekly
Meet tight deadlines
Electronic Filing Specialist, H & R Block (1994-1995)
Principle point of contact for clients; performed primary responsibility for electronic filing product
Inform client of tax law changes affecting record layout
Ensure all tax laws are followed during testing certification of software developed
Review products submitted to ensure standards
Participate in planning and developing e-file program at national level
Track returns and payments to ensure processing
Track statistics for electronically filed returns
Office Manager, Senator Sam Nunn (1993-1994)
Ensure that information system runs smoothly
Make plans, prepare for and present at meetings, conferences, and conference telephone calls
Coordinate the repair and maintenance of office equipment
Lead the maintenance and upkeep of the office central files and affiliate database
Oversee daily and weekly maintenance of computers and peripherals
Assure that oral communication (both in person and b y phone) is relayed to appropriate staff person
Accounting Assistant, United Accounting & Tax Services (1992-1993)
Prepare and reconcile wide variety of accounting documents
Preparing and verify tax returns
Prepare and process documents to disburse funds
Prepare monthly balance sheet schedules
Review and code financial information
Make deposits and prepare reports
Utilize accounting information system to perform assigned duties
Applied knowledge of accounting terminology and used spreadsheets and accounting information systems
Activities/Honors
Founder & President – Taboo or Not Taboo, Inc – 2010-2011
Assistant Coach – YMCA Soccer – 2007
Albany-Dougherty Restorative Justice – Grant Writer -- 2003-2005
Dream Builders of America’s Youth – Grant Writer -- 2003
Presidential Scholar – Albany State University – 1994-1999
Florida-Georgia Alliance for Minority Participation in Science and Math – 1994-1999
Mathematics and Computer Science Club – 1998
Freshman Class Treasurer – 1994-1995
President of National Honor Society – 1994
O-T-J Training – Senator Sam Nunn – 1994
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