Customer Service Manager

Jacqueline L. Johnson

**** ******* **** ***** ******, TX 77373 832-***-**** *********@*****.***

Objective To obtain a position as a law clerk to utilize my education, administrative and customer service experience.

Professional Strengths

analytical decision maker maintain confidentially excellent problem-solver

gathering information Microsoft Office customer service

prioritizing prepare reports teamwork

Work Experience

July 2010-Oct 2010 Energy Alloys Houston, TX

Document Control Administrator

Performed evaluations and documentation audits, Implemented quality and safety policies created reports for company web site for Quality and Safety Departments, created reports for biweekly Quality and Safety meetings, created Excel spreadsheet for data entry, utilized SharePoint maintained expense reports, scanned approximately 200-300 documents daily to company’s system sorted and batched 100-150 documents daily for external shipping.

November 2007- April 2009 Wilson Supply La Porte, TX

Accounts Payable/Safety Technician

Implemented safety policies, conducted new hire orientation for 20-30 contract employees monthly, managed documents affiliated with new hire processes, created and maintained training records for 400 employees. Distributed, retrieved and maintained all company documents affiliated with personnel training. Assemble files for internal and external audits. Reviewed invoices and check requests, sort and match invoices. Monitor accounts to ensure current payment history, vendor file maintenance and resolve invoice discrepancies.

November 2007-November 2008 Westmoreland Service Spring, TX

Independent Driver

Maintained documents in accordance with organizational policies and procedures Delivered medications and hazardous material, ordered office supplies and maintained all records for inventory control.

November 2004-August 2005 Pro Consulting, Inc Houston, TX

Account Manager

Discussed financial concerns with clients and secured prompt payments to satisfy repayment terms Maintained compliance of the laws within the FDCPA and all other program requirements requested by the organization Performed skip-tracing within legal guidelines to contact any debtors. De-escalated account issues by utilizing conflict resolution skills.

Jacqueline L. Johnson

2411 Montana Blue Drive Spring, TX 77373 832-***-**** *********@*****.***

November 2003-September 2004 HCA Patient Account Service Houston, TX

Agency Representative

Investigate insurance billing and adjustments to ensure proper account resolution. Utilize knowledge of EOB’s, CPT, and ICD-9 codes to resolve claims issues with insurance companies. Obtain claim status via Internet, fax and telephone. Assisted with training of team members and performed clerical duties. Daily contacts with attorneys in reference to attorney request for patient information. Maintained confidentiality laws in reference to HIPAA requirements.

Education

Houston Community College currently enrolled

AAS-Paralegal Technology

Bryman College Graduated August 2001

Dental Assistant Diploma

Military

United States Army Veteran Mogadishu, Somalia

Honors

Honorable Service with Distinction

National Defense Service Medal

Army Service Ribbon

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