Ramona Flores

RAMONA L. FLORES

**** *. ****** ****

#**

Las Vegas, NV 89121

Phone: 702-***-**** - Home

Cell Phone: 702-***-****

Email: ************@*****.***

OBJECTIVE: Seeking the opportunity for advancement with a large corporation, utilizing my education as well as my hands on training in Customer Service Skills.

QUALIFICATIONS

A person who has the ability to multi-task and meet deadlines

Excellent interpersonal, verbal, as well as written skills

Excellent listening skills, and follows directions

Very honest, hard worker, and a fast learner that gets along with everyone

EDUCATION

1980-1984 High School Diploma, Sunnyside High School- Tucson, AZ

1988-1989 Medical Secretary, Pima Medical Institute- Tucson, AZ

2001-2002 Associates Automated Accounting, AIBT-Arizona Institute of Business and

Technology- Tucson, AZ

EMPLOYMENT

2008-2009 Outbound Phone Sales Representative, NOS Communications 702-***-****

Cold calling businesses to have them change their wireless accounts to Verizon Wireless, offering promotions if they sign on with us, commission paid how much they spend on their current accounts. Also worked in the provisioning department, activating accounts that signed on with us.

2007-2008 Customer Service Representative, H&R Block 702-***-****

Answer incoming phone calls on a multi-line phone, taking messages for the Tax professionals, schedule appointments, process payments for clients on completed income taxes, calling clients when their refund check is in or if their refund has been denied, and greet clients.

2006-2007 Customer Service Representative, H&R Block 702-***-****

Help train new Customer Service Representatives on all office procedures as computer software, answer incoming phone calls on a multi-line phone, schedule appointments, file complete tax returns, and greet clients.

2006-2006 Front Desk Clerk, Sportsman Royal Manor 702-***-****

Answer incoming phone calls on a multi-line phone, process payments for guests either weekly or monthly, show rooms to future guests, process work orders for maintenance from guests, making copies of keys for guests, sorting out the incoming mail, and making sure cash ledger is balanced out at the end of each shift, handling large sums of cash daily.

2006-2006 Housekeeper/Laundry Aide, Crestwood Suites & Hotel 702-***-****

Clean vacant dirty rooms, vacuum, dust, and changing of dirty linen-

Operate industrial washer and dryer for hotel linen as well as folding and restocking linen for housekeeping.

2005-2006 Customer Service Representative, H&R Block 702-***-****

Greet clients, process payments for clients on their completed tax returns, answer incoming phone calls on a multi-line phone, schedule appointments, file, and occasionally help office manager with opening or closing of the office.

2004-2005 Customer Service Representative, H&R Block 702-***-****

Process payments for clients, attend training for customer service, file completed returns, answer incoming phone calls on a multi-line phone, greet clients on a daily basis.

1995-2004 Shipping & Receiving Supervisor, Flavorbank Spice Company 520-***-****

Packing and Shipping domestic as well as international orders for customers via Fed-Ex or UPS with gourmet peppers and spices, manual inventory of stocked products, ordering shipping and production supplies, unloading pallets of ordered products off trucks using a forklift and a pallet jack, palletize large orders of product for shipping. Supervised 5-15 employees in the production department, in charge of weekly time cards, make sure production had the necessary products to fill orders, as well as assigning employees their daily work areas. Frequently helped the owner with special orders for Emerill Lagasse and Sammy Haggard.

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