Customer Service Manager
Resume:
James Raynaud Mitchell II
Hayward, CA 94542
Cell: 415-***-****
E-Mail: *************@*******.***
Professional Profile
• Supervised and performed hands on environmental services for professional properties for over 22 years.
• Managed and trained multiple employees for many properties.
• Managed payroll and budgets
• Managed vendors and contractors
• Excellent in negotiating price with vendors
• Created S.O.P. program for maintenance and housekeeping.
• Created P.M. progam and schedule calenders
• Excellent in creating spread sheets • Proficient in Microsoft Windows and Mac OSX, Word, Excel, Access, Outlook, Power Point and many professional office programs.
• Completed management cources provided by healthcare centers.
• Efficient in reading blueprints and floor plans
• Head of safety commitees in various proprties.
• Specialize in passing property surveys.
• Excellent customer service skills
• Efficient in property inspections
• EPA Universal Certified in HVAC
Professional Experience
Courtyard Care Center, 340 Northlake Drive, San Jose Ca. 95117
Dates: 9/26/10- 10/06/11
Title: Environmental Manager
Achievements:
• Organized and trained staff in performing and completing preventative maintenance duties
• Located all defective and inoperable equipment. I compared with warrantees and scheduled repairs.
• I created complete property audits to justify priority and cost for repairs.
• I created a complete preventative maintenance program and calendar schedule to fit the property.
• I organized a new team of vendors to provide honest price quotes and good service.
• Organized the removal of 130ft of sewage line and replacement
• Organized The installation of new copper plumbing. New A/C units, Water heaters, painting texture and wood floor, new kitchen floor and equipment.
Responsibilities
• Oversee all repairs including, plumbing, painting, electrical, Pm’s, laundry equipment, HVAC, generators, boilers, life safety, landscape and ect.
• Purchase all supplies and organize all vendors
• Maintain all records, logs, service contracts, insurance and warranty documents for budgets and inspections.
• Supervise Housekeeping and laundry employees
Radisson SFO, 5000 Sierra Point Parkway, Brisbane Ca. 94005
Dates: 3/02/07- 2/18/09
Title: Chief Engineer
Achievements:
• Organized and trained staff in performing and completing preventative maintenance duties
• Located all defective and inoperable equipment. I compared with warrantees and scheduled repairs.
• I created complete property audits to justify priority and cost for repairs.
• I created a complete preventative maintenance program and calendar schedule to fit the property.
• I organized a new team of vendors to provide honest price quotes and good service.
• I provided excellent customer satisfaction and brought the customer complaints down to a minimum.
• I assisted and organized the construction of the maintenance shop and wallpaper and paint shop.
• I implemented the lock out and tag out program for the property
Responsibilities
• Oversee all repairs including, plumbing, painting, electrical, suite care, Pm’s, laundry equipment, pool, HVAC, generators, boilers, life safety, landscape and ect.
• Purchase all supplies and organize all vendors
• Maintain all records, logs, service contracts, insurance and warranty documents for budgets and inspections.
• I provided hands on services along with maintenance staff.
Kindred Healthcare Center, 2707 Pine Street, San Francisco, Ca. 94115
1575 7th Avenue, San Francisco, Ca.
1609 Trousdale Drive, Burlingame Ca. 94010
Dates: 4/12/04- 3/01/07
Title: Maintenance Director
Achievements:
• Organized the replacement of all nonfunctioning equipment including, complete fire system, boiler, emergency transfer switch, 1000 gallon holding tank, heat pump and walk in refrigerator & freezer.
• I repaired and remodeled the laundry room including replacing walls, floor & ceiling tiles, electrical fixtures, painting, and texture.
• I replaced 2 floors of ceiling and floor tile along with cove baseboards.
• I was used at 2 other Kindred properties to bring up the standards to pass property survey.
Responsibilities
• Provide hands on service without an assistant
• Supervise vendors and contractors.
• Manage all purchases and contracted services while maintaining within the budget.
• Maintain excellent customer service skills while dealing with residents and family members in a long term dementia building
• Provide all life safety in-services and organize fire and disaster drills.
• Lead the safety committee on a monthly basis.
Healthcare Service Group, 1449 Ygnacio Valley Road, Walnut Creek Ca. 94598
40 Professional Center Parkway, San Rafael Ca. 94903
Dates: 12/31/02-4/10/04
Title: Environmental Manager
Achievements:
• Provided services for two properties
• Attended all monthly training classes on life safety, preventative maintenance, records keeping, budgets and in-service practices.
• Built entire employees break room from ground up and out door refrigeration house, complete remodel of day room, copy room, Administrator office and public restrooms.
• Located termite damage in two areas. Removed and replaced floorboards and beams.
• Provided painting along with texture, chair rails and baseboards.
Responsibilities:
• Supervise housekeeping and laundry while performing hands on maintenance independently.
• Maintain staff hours including vacation and sick leave calculation.
• Fill in for staff sick days including laundry and housekeeping detail.
• Provide floor care service on carpets and strip& wax projects.
• Maintain all purchases and records.
• Complete all daily, weekly and monthly reports
• Perform all inspections and in-services
• Perform all life safety fire and disaster drills.
WWC Window Cleaners Inc., 1305 Carroll Avenue, San Francisco, Ca. 94124
Dates: 3/31/02-12/28/02
Title: Accounts/Contract Manager
Achievements:
• Progressed from crew manager to contracts manager in two months.
• Produced over 2 million dollars in State and Government contracts nationwide.
• Implemented new ideas to start up services not previously provided.
• Trained staff on the use of high-rise staging equipment.
Responsibilities:
• Supervise large crews on high-rise accounts.
• Schedule and assign duties for staff on a day to day basis
• Research prospective clients for new contracts
• View properties for price quotes and create contracts for the property.
• Attend walk-throughs, meetings, luncheons and seminars for future business.
• Meet with clients after completions to assure excellent customer satisfaction.
• Review and solve all customer complaints
• Research new chemicals and equipment for clients and services
Personal Touch Janitorial and Maintenance Services, 140 2nd St. San Francisco, Ca. 94115
Dates: 1/01/87- 03/20/02
Title: Owner
Achievements:
• Created a successful business without loans or partnerships
• Obtained fifty-seven properties that we performed various services.
• Employed over twenty-five employees on a regular basis.
• Provided excellent customer service for over fifteen years.
• Diversified my business for window cleaning to Maintenance, Demolition, brick pointing masonry, flood clean up, parking lot cleaning and pressure washing and seismic strengthening for brick buildings.
Responsibilities:
• Maintain all licenses, insurance, taxes and certificates
• Perform customer relation to produce new and potential clients
• Provide price quotes and billing
• Train all staff on all duties to be performed for clients
• Calculate employee hours for the accountant to provide payroll
• Make all chemical and equipment purchases.
• Organize and schedule employees on new contracts.
• Work along with contractors on construction clean-ups.
• Work hands on with staff on all contracts including, window cleaning, demolition, construction clean-ups and ect.
• Assure that all finances are in place for pay roll, office space, warehouse space, supplies and ect.
So much more to list.
Education 4/1/09- 9/12/10
• Balboa High, San Francisco, Ca.
General Ed, Diploma
• San Francisco City College San Francisco, Ca.
General Ed, Business, Real Estate, 1 Year
• Wyotech, Fremont Ca.
Basic Safety, Basic electricity, Math, Refrigeration, Recovery, Brazing, Controls and Components, Auto controls, Motors, Electric/Gas/Hydronic Heating, Air Source Heating and Geothermal, Air Distribution, Tool Testing and Indoor Air Quality, Comfort Cooling and Refrigeration, Heat Pumps and trouble shooting, Commercial Refrigeration and Heating, RHVAC Diagnostics, Systems Application and Design, Chillers and Boilers and Cooling Towers, Commercial Air Distribution, Pneumatic and DDC Controls, Blueprints and Schematics
Graduated RHVAC with Honors Certified EPA Universal 608
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