IT Professional
Resume:
Rafeek Mohammed
Cooper City, Florida 33328
Cell 954-***-****
Professional Experience
IBM Global Services 2005 to 2008
Miramar, Florida
Software Configuration Management
Jobtrac Administrator:
• Responsible for monitoring all problem tickets, diagnostic evaluation and provide root case analysis for the Jobtrac team.
• Manage change records, tasks and projects among the team for 4 global regions.
• Support global environment with multiple productions libraries and locations to ensure tool consistency.
• Responsible for support and monitoring of Jobtrac maintenance batch jobs & schedules to fix abends.
• Configure advanced local and global administrative changes to the tool.
• Participate in the testing and communication of global product releases.
• Liaison with Business groups, Developers, and Operations to ensure best practices.
• Research/trouble shoot, analyze and resolve product related issues.
• Provide 24/7 on call support.
• Provide escalation support on critical situations with high business impacts.
• Train and mentor team mates.
• Provide recommendations and guidance to global Development teams during large, major and critical releases/projects, to ensure successful implementation.
• Perform quarterly and year end Jobtrac table updates to ensure JCLs resolve accurately to mitigate risks to the production environments.
• Assist in audits for SOX requirements.
Changeman Administrator:
• Provide technical support and guidance to global development teams and Change Management Analyst on Changeman software.
• Responsible for monitoring all problem and change records for Changeman software.
• Configure advanced local and global administrative changes to the tool.
• Perform documented testing scripts and communication of global product upgrades to ensure high quality service to Amex user community.
• Research, troubleshoot and resolve product related issues.
• Test and implement product enhancements and upgrades.
• Maintain production/backup/baseline libraries.
• Participate in the boarding of new applications and Development teams onto Changeman.
• Provide 24/7 support.
• RACF Administrator and Follow The Sun helpdesk phone support.
• Train and mentor team mates.
• Conduct user training classes and global user meetings to global development teams and Change Management Analyst.
• Attend staff meeting with global development teams to review and discuss upcoming projects.
• Provide recommendations and guidance to global Development teams during large, major and critical releases/projects, to ensure successful implementation.
• Competent hands-on experience with the following software, hardware and programming languages:
• IBM PC and z10 mainframe , OS390, MVS, Jes2, TSO, RACF, ISPF
• Infoman, Jobscan, Jobtrac, Cobol, Managenow
• Microsoft Word, Excel, Access, PowerPoint, Lotus Notes
American Express / IBM 1998 to 2005
Miramar, Florida
Change Management Analyst:
• Provide technical support and implement global and local application changes and projects on the AMEX mainframe.
• Coordinate implementations, provide risk assessments and support technical teams. Provide outstanding customer service to support teams.
• Modify code and test scheduling changes in Jobtrac for new batch jobs.
• Monitor all changes and problem queues for the Customer Service Team.
• Enforce standards and Global Change Control Process using standard tool sets for the development teams.
• Conduct internal audit of changes. Ensure that results are in compliance with corporate audit and Global Change Control Process requirements.
• Monitor progress of new Change Analyst and provide ongoing coaching and assessments of readiness to Team Leaders.
• Attend development teams meeting to review upcoming projects and releases.
• Developed and maintained excellent working relationship with global Development teams and Application Change Management Analyst.
• Administrator for Access database.
• Effective research and analysis skills concerning problem resolution to achieve solid and permanent resolutions.
• Working knowledge of Method 1 and ITIL within IBM.
• Provide Help Desk support for incoming changes for emergency situations.
• Provide root cause analysis of incidents and provide resolution to development teams.
• Support installation of large multi-phased projects while includes IMS, CICS and batch components to 4 global production regions for Amex.
• Perform quality checks, testing and validation of code promotion from development to production is delivered as scheduled.
1997 to 1998
Control Computer Operator:
• Responsible for ensuring all production schedules for retrieval service level agreements and billing mean days to mail service level agreements are met.
• Manage workload to print teams to ensure efficiency.
• Perform problem diagnosis (hardware/software); identify corrective actions to be taken and provide operation trouble report information to TRW, client services and BSD.
• This is ensured by utilizing such tools as INFOMAN, JOBTRAC, SDSF, TSO, UNIX and other applications like AR and EB.
1996 to 1997
Trainer:
• Responsible for training new hires for the conversion from the ECCB billing system to the new CRS platform on OCE laser printing systems.
• Complete hardware and software tasks which include troubleshooting, escalation procedures and disaster recovery operations.
• Create training documents to ensure formal training is consistent.
• Responsible for all new application testing for CRS, CAPR and Triumph.
• Proposed operational changes and system enhancements to reduce downtime, paper waste and to increase efficiency.
Nov 1990 to Jan 1996
Insert and Print Operator:
• Responsible for maintaining a high level of quality while meeting production daily goals.
• Lead print operator for the OCE printers for CRS.
• Senior print operator for ECCB Xerox printers.
• Achieved many production records by shift and individual achievements.
• Quality partnership winner two years running for the CRS print platform.
• Quality Employee of the Month winner.
• Work flow coordinator.
• Team player and trainer.
• Trainer for new employees and also ran the statistics for the shift.
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