Customer Service Manager
Resume:
Royston English
Cell Number: 718-***-****
Other contact:646-***-****
Email:************@*****.***
Brooklyn ny 11226
OBJECTIVE
To obtain a challenging and demanding job that will further enhance my experience, knowledge
and skills to future my career
EDUCATION
Brooklyn Adult Learning center,Brooklyn New York
H.S., diploma, 2001
Technical Career Institute
Technical career institute
Certification in HVAC, not yet Obtain
EMPLOYMENT HISTORY
ABM BUILDING SERVICE,01/2012-PRESENT
235 MADISON AVENUE
NEW YORK,NY 10016
• • Cleaning bathroom, side walk, offices & floors
• • Waxing, stripping, buffing of floors
ST Moritz inc,08/2010-11/2011
237 west 37 street
New York, New York 10018
High end loss prevention
• • protecting the asset of Cartier & Alfred Dunhill
• • walking the floors looking for shoplifters
• • conducting a daily count of merchandise on sale floor
Cushman & wakefield inc, 2006 – 2009
New York City, New York
Maintenance
• • Cleaning bathroom, side walk, offices & floors
• • Waxing, stripping, buffing of floors
Duane Reade inc. 1999 - 2005
New York City, New York
Assistant manager
• • Designed and delivered employee training classes on store procedures
• • Monitored security measures and loss prevention and coordinated facility maintenance and
upkeep
• • Supervised and trained employees in daily job responsibilities
• • Coordinated management of staff, hiring, training, and employee development
• • Identified deficiencies and rewrote policies, procedures, and Employee Handbook
QUALIFICATION HIGHLIGHTS
• • Commended for dedicated work ethic and rewarded by steady promotions and training in
all aspects of work
• • Resourceful, energetic, competent, multi-task and results-oriented
• • Promoted to assistant manager after I proven myself to the company in the means of
Raising sales and great customer service
SKILLS PROFILE
Management skills
Communication skills
Reasoning/Creativity
Maintenance/janitorial
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