Michael W. Labrecque

Palm Desert Ca. *****

760-***-****

Objective is to be within a positive team that excels in customer service.

Nov 08 - Present: Sears Auto Center Palm Desert Ca

Service Manager

Manage a staff of 17 in everyday operations of an automotive repair facility including, human resource duties, scheduling, inventory control, customer service training and direct customer service activities.

Jan 06 - Jun 08 Ozzies Automotive, Palm Desert Ca

Service Manager

Controlled customer flow and built customer satisfaction by exceeding their expectations during a service or repair to their vehicles.

Nov 06- Jan 08 Torre Nissan Indio Ca

Service Manager

Increased NSI scores to above national scores and increased CP labor sales.

Managed a 23 person staff to operate a small volume auto repair facility.

Maintained training schedules for all staff members to meet factory objectives

to increase customer satisfaction

Implemented process developments to maximize efficiency and customer

satisfaction.

Jul 02-Aug 06

Toyota/Mazda/Acura Cathedral City Ca

Service Manager Toyota/Mazda/Honda

Increased sales from a negative net profit store to a profit maker.

Managed a 45 person staff to operate a large volume auto repair facility.

Maintained training schedules for all staff members to meet factory objectives

to increase customer satisfaction

Implemented process developments to maximize efficiency and customer

satisfaction.

Nov 01-Jul 02 I-10 Toyota Indio, Ca.

Assistant Service Manager

Handled all customer concerns with auto repair needs and services

Worked closely with service staff to assure proper communication with all

departments included in relations to customer needs.

Performed Active Deliveries to assure customers understanding of vehicle

repairs

and assure customer satisfaction.

Jan 99-Nov 01 Toyota of the Desert Cathedral City, Ca.

Assistant Service Manager

Wrote 1.4 million in parts and service sales in the calendar year.

Reached personal and store goals for customer service satisfaction scores.

Worked closely with multiple departments to assure proper communication and

customer satisfaction and keep gross profits inline.

Education 1976-1980 North Country High School Newport Vt.

1990-2006 Various Factory training courses in Sales and Manager leadership.

Excell and Signature process management leadership development courses.

Interests Family activities, Sporting and music events.

References Upon Request.

Computer Skills ADP automotive software, Reynolds & Reynolds automotive

software. Windows XP software. 70 WPM.

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