Customer Service/Call Center

COVER LETTER

I AM FORWARDING MY RESUME FOR YOUR REVIEW AND CONSIDERATION. IDEALLY, THIS POSITION WILL MAKE OPTIMAL USE OF MY EXPERIENCE WORKING IN CAPACITIES THAT REQUIRE STRONG INTERPERSONAL COMMUNICATION AND CUSTOMER NEEDS ASSESSMNET SKILLS, AN ABILITY TO INTERFACE EFFECTIVELY WITH INTERNAL/EXTERNAL CONTACTS, AND A SKILL FOR ENSURING THE ACCURATE AND TIMELY PROCESSING OF ELECTRONIC, VERBAL, AND WRITTEN INFORMATION.

I HAVE HELD LONGSTANDING POSITIONS OF INCREASED RESPONSIBILITY FOR LEADING FINANCIAL SERVICES ORGANIZATIONS, IN CHARGE OF TRACKING, MONITORING, REVIEWING AND PROCESSING OF ACCOUNT AND MARKET-RELATED DATA. IN THESE POSITIONS, I HAVE PROVED AND CONTINUE TO PROVE MYSELF AS A CAPABLE, TAKE-CHARGE TEAM PLAYER WITH AN ABILITY TO COORDINATE DIVERSIFIED DEPARTMENTAL AND CUSTOMER SUPPORT FUNCTIONS. COMBINED WITH MY ABILITY TO PROFICIENTLY MANAGE AND TRAIN OTHERS ON THE COMPLEXITIES OF COMPREHENSIVE DATABASES AND IMPROVE WORKFLOW EFFICIENCIES, I AM CONFIDENT THAT I WOULD BE AN ASSET TO YOUR CUSTOMER SERVICE ORGANIZATION.

CEDRIC W. MOBLEY

1302 RUSHMORE DRIVE

COLORADO SPRINGS, CO 80910

719-***-****(HOME)

719-***-****(CELL)

WORK EXPERIENCE

PRC 01-08 – 07-08

DIRECT SALES-TAKING INBOUND CALLS FOR DIRECTV AND QUALIFYING CUSTOMERS. ALSO, SETTING UP SERVICE AND APPOINTMENT DATE FOR INSTALLATION.

RGIS 03-06 – 12-07

INVENTORY SPECIALIST-AUDITING OF WAL MART AND SAM’S CLUB USING 13 KEY MACHINE.

WORLDWIDE MORTGAGE AND FINACIAL GROUP 11-01 – 03- 06

SENIOR LOAN MANAGER-REFINANCING OF HOME LOANS AND HELPING CLIENTS WITH PURCHASING HOME. SUBMITTING SIGNED LOAN APPLICATIONS TO SEVERAL LENDING INSTITUTIONS FOR APPROVAL. TRAINING OF NEW LOAN OFFICERS.

COMPAQ COMPUTER CORPORATION 03-01 – 11-01

INSIDE SALES REPRESENTATIVE-MANAGING OF CORPORATE ACCOUNTS FOR FORTUNE 500 COMPANIES PURCHASING COMPUTER HARDWARE/SOFTWARE. SENDING OUT QUOTES, PURCHASE ORDERS AND CONFIGURING SYSTEMS TO MEET CLIENT NEEDS.

ACADEMY NISSAN 02-00 – 11-01

SALES CONSULTANT-SALES AND LEASE OF NEW AND USED MOTOR VEHICLES. CONSULT WITH GENERAL SALES MANAGER AND FINANCE MANAGER ON A DAILY BASIS ABOUT CURRENT AND FUTURE SALES.

FUTURECALL TELEMARKETING WEST,INC 12-97 – 01-00

SUPERVISOR-MONITOR AND PROVIDE FEEDBACK TO TELEPHONE SERVICE REPRESENTATIVES. COACH AND COUNSEL ON COMPANY POLICY. ASSIST PROSPECT WITH ANY QUESTIONS THAT TELEPHONE SERVICE REPRESENTATIVES ARE UNABLE TO SATISFY. PROVIDE DAILY REPORT TO PROJECT MANAGERS ON SYSTEM ISSUES.

FANUIEL GROUP,INC 01-97 – 11-97

TRAINING AND DEVELOPMENT SPECIALIST-TRANSLATE CLIENT MATERIAL INTO EASY TO UNDERSTAND TRAINING AND DEVELOPMENT MATERIAL. DEVELOP AND PREPARE TRAINING MODULES, MANUALS, AND JOB AIDES IN SUPPORT OF TRAINING INITIATIVES. PRESENT TRAINING MATERIAL TO EMPLOYEES AND ENSURE THAT KNOWLEDGE OBJECTIVES ARE SATISFIED.

COURTYARD BY MARRIOTT 06-95 – 12-97

SUPERVISOR-ASSIST MANAGERS WITH QUESTIONS THAT RELATED TO COMPANY POLICY AND PROCEDURE. PROVIDE GUIDANCE NAD MOTIVATION TO PERSONNEL UNDER MY SUPERVISION. INSPECTING ROOMS PRIOR TO GUEST CHECK IN.

UNITED STATES AIR FORCE 05-85 – 05 95

SECURITY POLICE SPECIALIST 85-87

OPERATIONS RESOURCE MANAGEMENT SPECIALIST 87-95

UNITED STATES ARMY RESERVE 04-83 – 05-85

HOSPITAL DIETICIAN

EDUCATION

GRADUATE OF HOMER L. FERGUSON HIGH SCHOOL 1983

HAMPTON UNIVERSITY

COMMUNITY COLLEGE OF THE AIR FORCE

ACHIEVEMENTS

DEAN’S LIST

WHO’S WHO FOR AFRICAN AMERICAN STUDIES

TOPS IN SALES FANUIEL GROUP,INC

OUTSTANDING PERFORMER FUTURECALL TELEMARKETING WEST

REFERENCES

NATHAN BAXTER MANAGER PRC 719-***-****

SAMUEL O. JACKSON,SR RETIRED MILITARY 719-***-****

PASTOR STONE OBI MINISTER 719-***-****

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