Customer Service Manager

Marybrooke Boffa

347-***-****

**********@*****.***

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Objective

To obtain a full time position that will utilize the knowledge and experience I have acquired throughout my working career. Committed to working toward all possible chances for advancement by training and keeping up with company rules and the economic challenges.

*Work experience: April 2007 To Present

Administration, Property Manager/ Leasing

Strong customer service, maximize customer retention, Sale of merchandise. Responsible for marketing sales and competitive marketing strategies.

Follow up on all leads and reservations to increase customer base. Manage delinquencies through phone contact and mailing letters, late notices and responsible for entering accurate notes on all correspondence. Data entry: posting payments, collections,

Bank deposits: cash, checks, credit cards payments. Typing detailed daily updates for all customer ledgers. Offering and promoting on-site Truck rental

Properly execute insurance offerings while meeting and exceeding company goals. Responsible for front desk reception responding to all current and prospective tenant needs by answering telephone inquiries & walk-in customers. Preparation and assists with auctions, responsible for accurate and follow through on the State mandated Lien process and ensuring that all legal standards are adhered to prior auctions. Understand and acknowledges the chain of command to ensure aproppiate escalation of any issues Timely opening and closing of property /facility

*The Brooklyn Bridge Marriott Hotel

Brooklyn, NY

- Provided outstanding customer service in various areas such as to Front Desk, Banquet department, Ballroom, Bar& Dining area, Room Service, Starbuck’s Station.

- Managed and led a group of three to twelve employees while adhering to time restraints in preparation for numerous functions.

*Norwegian Cruise ship employment / Same as above

*Lakeside Villas/ Pine tree Apartments 2005-2006

Leasing consultant/ Agent for 2 properties in Tampa, Florida

Properties comprised of 110 and 376 Apartment rentals

Showing and Leasing of Apartments / Touring property. Obtaining legal background check, Credit verification, Employment verification & verified prior rental history on tenants.

Lease addendum, Rent collection, monitored all maintenance work order requests to

enssure completion of all work order requests in a timely manner.

Lived on Property in case of any given emergency.

*Out-Patient Counseling Services Facility-Rehab Brooklyn N.Y.

Front desk, Intake Department, Data Input, Accounts receivables, Delinquent Accounts,

Insurance verificaion,Computer, Microsoft word

* Reiki Practitioner / Wellness & Spa Industry 2001 To Present

Achievements: Awarded “Exceed Awards” for excellent customer service

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