Erika Hancock's Resume

Erika Hancock

510-***-**** Home ♦ 510-***-**** Cell

*************@*****.***

Career Profile

Medical Assistant student with AAMA-accredited training in clinical and laboratory procedures. An extremely dedicated employee with 9 years work experience in customer service and public relations. Possess excellent attention to detail. Calm under pressure. Looking to obtain a position in an environment where I can exercise my skills and develop additional ones.

Education

Western Career College, Pleasant Hill, CA Medical Assisting Certificate, Present

Pinole Valley High School, Pinole, CA High School Diploma, 1999

Additional Qualifications

Laboratory Testing Audiometer

HIPAA regulations Charting

Vitals Patient scheduling

Spirometry Sterilization

Suture removal Filing

Wound cleaning Multi-line telephones

Bandaging Microsoft Office

Urinalysis Microsoft Works

Professional Experience

MEDICAL RECEPTTIONIST Castro Valley Pediatrics, 2007 – present

v Chart preparation

v Heavy phone volume

v Update Insurance & run Insurance Blue Cross, Medical

v Check in patients and re-schedule appointments

SALES CLERK/RECEPTIONIST Mikes Appliances, 1997 - 2006

v Answered 20-100 incoming phone calls a day.

v Returned 50-75 calls a day.

v Managed accounts payables with budgets of $15,000-$20,000.

v Assisted a high volume of customers with their kitchen needs and orders.

RECEPTIONIST Santina & Thompson, 1997 - 2002

v Answered 50-150 calls a day for 3 companies.

v Performed general administrative tasks such as faxing, filing and copying.

v Responsible for overnight deliveries and package tracking on a regular basis.

PHOTO MANAGER Longs Drugs, 2000 - 2002

v Assisted 100-175 customers with photo imaging weekly.

v Managed and ordered entire stock for the department.

v Responsible for 75% of cash handling needs.

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