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Sales Customer Service

United States
August 16, 2012

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***** ***** **. *** ***, Sterling Heights, MI 48310



OBJECTIVE: To secure a rewarding position in sales working with a marketable product.


1-12 to 7-12 Flow Control Systems, Royal Oak, MI. INSIDE SALES.

Distributor of valves and actuators.

Work closely with owner in developing quotes for projects.

Entry of sales orders. Work with customers on delivery confirmation.

Work with multiple vendors for price and delivery information, expediting and order follow up.

2009-2011 Salvation Army, Detroit, MI. DONATION FULLFILMENT.

Communications Department. Non-profit charitable organization.

Recieve incoming calls from the public wishing to schedule donation pick-ups.

Data entry and tracking of doner information.

Work with truck drivers, dispatch, and team members to coordinate and expidite routes.

Generate reports for management and accounting department.

Sensor Developments, Inc., Orion, MI. SALES ENGINEER.

2006-2008 Manufacturer of torque and force sensors, instrumentation and calibration.

Insides sales receiving customer inquiries, application assistance, generate quotes, lead follow up.

Outside sales visiting customer sites to inspect applications and recommend product solutions.

Trade show participation including booth set up and take down, hosting display, lead follow up.

Project management of custom sensor designs.

Work closely with manufacturing, purchasing, production planning, accounting, service and shipping to secure and expedite orders.

Use ACT and other database tools to track customer and order activity.

Lebow Products, Inc., Troy, MI. INSIDE SALES ENGINEER.

2004-2005 Manufacturer of force and torque sensors, instrumentation and calibration.

Responsible for support of regional managers and manufacturers reps.

Work closely with manufacturing, purchasing, production planning, accounting, service and shipping to secure and expedite orders.

Assist customers in the selection and application of the product line.

Trouble shoot and solve problems.

Utilize several database tools for technical support and customer/order tracking.

2001-2004 Systems Specialties, Bloomfield Hills MI. CUSTOMER SERVICE MANAGER.

Industrial distribution of process filtration, ball valves, actuators, intrinsic safety barriers. Inside sales, Order desk.

Front-end, first contact handling customer inquiries.

Qualify applications, enter orders, work with factory customer service and engineering.

Expedite delivery, generate quotes, refer qualified leads to outside sales.

Act as team leader to inspire moral.

Computer Management.

Set up Lotus Notes iExtensions customer tracking database.

Converted and imported existing customer lists and files into new system.

Developed method to use accounting information to create customer purchase history in usable Excel format.

Set up new computers and upgrade existing computers for Lotus Notes, Microsoft Office Suite, Adobe Acrobat, Norton Antivirus and operation on LAN.

Familiar with Microsoft NT/2000 and networks.


Train and support company employees in use of computers and applications.

Trained several new inside and outside salespeople on product line features and benefits.

1996-2001 Smith Instrument, Inc., Warren, MI. OUTSIDE SALES.

Industrial distribution of instruments to measure and control temperature, pressure, flow, level and other process parameters.

Increased sales 40%.

Responsible for product presentation to automated equipment manufacturers, mechanical contactors, OEM accounts, test stand builders, and architectural engineers.

Generate quotes based on qualifying customer need and competitive climate.

Joint sales calls to accounts with supplier personnel.

Work with inside sales, order entry, shipping, supplier customer service and engineering to close and expedite orders.

1987-1996 Satullo Associates, Inc., Clinton Twp., MI. MANUFACTURERS REP/OWNER

Outside sales representative for multi-line industrial sales agency providing sales and marketing service to manufacturers.

Organized and operated as Michigan Subchapter S Corporation.

Resale activity requiring production of quotes, purchase orders, invoices and accounting.

Took sound and vibration analyzer line from start up to $200,000 per year sales.

Took in-circuit emulator line from start to $250,000 per year sales.

Responsible for communication between principles and customers.

Identified market segments for key users and prospects.

Product lines technical, related to test and measurement engineering and promoted to automotive development engineers.

Solicited additional product lines.

Created company promotional brochure.


Major in Broadcasting, Minor in Business Administration.

OAKLAND COMMUNITY COLLEGE. Associates in Applied Science 1977.



Completed Calculus I, II, III, Linear Algebra, Differential Equations and Statistics.

INTERESTS: Photography, reading, bicycling, birding, fishing, museums and the outdoors.

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