Customer Service Manager

Brittany E. Gentry

** ***** *** *****

Greensboro, NC 27407

Phone: 336-***-****

***************@*****.***

I am looking to benefit an organization that can use a hard-working management professional with an extensive knowledge of customer service and operations, as well as retail merchandising skills. I would love the opportunity to showcase my skill set in a new category, outside of retail management. My experience in training others would prove an asset to any company, across several job categories.

Professional Experience:

07/2007 - Present Bed, Bath & Beyond Inc. - Assistant Store Manager

Greensboro, NC & Winston-Salem, NC

-Responsible for the Softside, Customer Service and Bridal departments

-Full responsibility for the Merchandising and Quota expectations of all fixtures in the bedding and bath area

-Directly responsible for all Bridal Registry activities, results, and training (currently have the most productive bridal numbers in my District)

-Conduct orientations and product training classes

-Develop trainers to efficiently conduct and maintain training plans throughout various stores on products and bridal

-Oversee all staff to maintain customer service as a priority throughout the store

-Responsible for secret shop scores: retraining/disciplinary action

-Ensure any negative customer experiences are corrected, responsible for all follow-up necessary

-Responsible for all customer special orders

-Extensive training in: Bridal & Gift Registry, Harmon HBC, and BuyBuyBaby

02/2006 – 07/2007 Target Stores

Executive Team Leader Soft-lines/Guest Services - Greensboro, NC

-Store Management – 40 to 50 team members

-Full responsibility for maintaining Soft-lines Brand

-Merchandising by Adjacency Calendars in various areas: (Girls, Boys, RTW, Intimates, Shoes, Men’s, Infants)

-Forecast Transitions

-Oversee the Pricing Team

-Follow-up that Plan-o-grams are set on-time throughout the store

-Daily Quota Responsibility

-Supervise Cashier Speed Scores

-Cash Office Specialist/Asset Protection

-Ensure an overall Great Guest Experience

05/2005-11/2005 5-7-9/Rainbow Apparel Company - Assistant Manager

Greensboro, NC

-Merchandising

-Selling/Customer Service

-Personnel

-Loss Prevention

-Administration

-Payroll

2003-2005 Repeat Performance Boutique - Assistant Manager - Greenville, NC

-Sales and Promotions

-Customer Service

-Customer Account Tracking

-Window Displays

-Apparel, Furniture, & Bridal Wear Pricing

Education:

B.S. in Merchandising- Apparel Concentration

Minor - Business Administration

East Carolina University - May 7, 2005

Computer Skills: Proficient in Microsoft Word, Excel, Access, and PowerPoint

Honors and Affiliations:

National Society of Collegiate Scholars

Dean’s List – Fall 2003 – Spring 2005

Apparel and Interior Merchandising Organization

Alpha Omicron Pi Sorority - Most Outstanding Senior

References Available upon request.

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