Training Quality Control

JOHN BITTNER

**** ***** ******* ***** • Richmond, VA. 23294 • 804-***-**** • ****.*.*******@*****.***

GENERATOR TECHNICIAN/SALES

Production Management / World Class Trainer

Results producing recruiting and sales professional with a proven record of accomplishment in planning and leading comprehensive strategies in support of business goals and objectives. Expertise in stream lining sales processes utilizing in-house systems and targeting prime market through trends/share analysis. Demonstrated 21 years of event oriented teaching and repairing of power generation equipment. Solid leadership skills; able to build and guide top-performing marketing and maintenance teams. Adept at communicating with management, vendors, and internal departments to coordinate accomplishment of overall company goals.

• Self-Motivated and Synergistic Leader • Troubleshooting electrical equipment

• Detail-Oriented • Market Research & Analysis

• Expertise in training • Team Building & Management

• Former US Army Soldier

• Meticulous attention to detail

• Bilingual in English/Spanish • Excellent diagnostic skills

• Proficiency in MS Office Suite

• Willing to learn new skills

PROFESSIONAL EXPERIENCE

Instructor/Writer, 2011-Present

Cubic Worldwide Technologies – Fort Lee, Virginia

Instructor Writer: Instructor, of Non-Commissioned Officers attending the Advanced Leader Course (ALC) at the Army Logistics University, Non-Commissioned Officer Academy, at Fort Lee Virginia for Power Generation.

Organizes and prepares instructional materials, develop course syllabi, training project outlines, and daily and weekly lesson plans. Prepares assignments, laboratory exercises, demonstrations, training aids, and reference and related material required to parallel and supplement course outline. Instruct personnel; determine methods of instruction considering the size of the group and subject matter.

Provide instruction to students through lectures, discussions, demonstrations, and group activities. Wholly demonstrates subject principles and application to students, using audiovisual aids, such as mockups, graphs, training films, and PowerPoint. Evaluate students’ progress by utilizing achievement and aptitude tests and rating scales. Diagnose individual learning difficulties and recommends course of remedial instruction.

Supplement texts with additional sources of information to clarify subject matter. Prepare classrooms for instruction, controlling factors such as temperature, ventilation, lighting, cleanliness, and arrangement of desks and equipment. Maintains attendance records, and requisitions supplies. Brief students on safety precautions associated with equipment and facilities and conduct instructor training programs by demonstrating effective teaching methods.

Coordinate training programs and meet with education and training staff officers to discuss changes in texts, project training outlines, general progress of class and disciplinary problems. As trainer instructor was responsible for reviewing entrance requirements, examination procedures and tests and school records. Coordinated the preparation of training manuals, test construction, and improvement of instructional material and liaised maintenance personnel to develop training aids.

Selected Contribution:

Provided valuable insight to lesson plans with current relevant knowledge

Ensured lesson plans where up to date and current with the TRADOC rules and regulation

Maintained a perfect attendance record, with numerous praises from senior instructors

Maintenance Sergeant, 2009 – 2010

US Army – Kandahar Airfield, Afghanistan

Maintenance Sergeant: responsible for maintenance supervision and tracking of all direct support operations in regional command – south Afghanistan. Served as the primary contact for agencies responding to situations between US and Coalition forces that include; Polish, Romanian, Jordanian, Portuguese and Bulgarian. Managed and tracked direct support maintenance shops representative of $23 million in maintenance contracts. Supervised and trained 35 noncommissioned officers while responsible for their health and welfare in power generation and power grid management. Scheduled activities of a section performing field and sustainment maintenance on tactical utility, precise power generation sets, internal combustion engines and associated equipment in a combat environment. Applied maintenance management and quality control including production and quality control in maintenance activities

Selected Contribution:

Provided subject matter expertise to regional command south Afghanistan

Served with distinction daily working with multinational forces coordinating air and ground support.

Maintained accountability for over $1 million worth of equipment

Recruiting Station Commander, 2007– 2009

US Army Recruiting – Lubbock, Texas

Station Commander: Built an effective 10 person recruiting team. Supervised the U.S. Army recruiting station consisting of 1 junior college and 18 high schools dispersed over 6,222 square miles. Trained, motivated and provided leadership, through the use of training aids, PowerPoint presentations, and hands-on training on computer systems. Promoted, developed and maintained relationships throughout the Midland recruiting area resulting in higher awareness of the United States Army. Assessed individual Soldier abilities and assigned duties accordingly. Conducted daily market analysis and assigned resources accordingly. Analyzed data to identify markets to target; planned and organized recruitment programs. Exercised control over scheduling of work-related appointments, meetings, telephone calls, travel, social and civic agenda and obligations. As commander I informed employees of new policies, and procedures to enhance control and function of the organization.

Selected Contribution:

Developed hands on training program for the lowest producing recruiter; resulting in that recruiter achieving a higher write rate.

Increased the senior market share by 5%.

Provided effective leadership, counseling and coaching to all members of the team.

Senior Instructor Writer, 2005 – 2007

US Army – Fort Jackson, South Carolina

Senior Instructor Writer: Supervised and instructed over 1000 students on how to engage their market and establish their role as a counselor. Provided combat multipliers and expanded their recruiting network system. Shared interview techniques and assisted individuals with establishing and clarifying goals while demonstrating the value of an Army enlistment. Developed, instructed and wrote core courses for the Army Recruiting and Retention school.

Selected Contribution:

Trained over 1,000 students leveraging technology to the fullest teaching them the new Army Recruiting Compensation Program

Provided sound counsel and mentoring; encouraged and assigned students to exceed standards resulting in a 97% pass rate for the course.

Awarded Meritorious Service Medal for technical knowledge

Recruiting Station Commander, 2002– 2005

Recruiter, 1999 - 2001

US Army Recruiting – Mission Viejo, California

Station Commander: responsible for the implementation of the college recruitment objectives through effective utilization of budgeted advertisement, promotional, and manpower resources. Manage up to seven Recruiting Representatives in daily activities such as outbound calls of no less than 100 per recruiter, weekly school visits and directed follow-ups. Developed, directed and executed training programs. Strict adherence to safety standards resulted in zero accidents. Conducted market research and analysis for trends and developed strategies to win market share. Wrote, edit and presented advertising material for use by local media. Resource intense coordination of static and interactive exhibits for events of up to 200,000 people.

Recruiter: responsible for the implementation of the College and High School recruitment objectives through effective utilization of classroom presentation, lead generation and utilization of static and interactive exhibits. Managed effective prospecting plan, implementing telephonic, face to face, house calls and school visitation to accomplish monthly mission. Responsible for conducting interviews and all processing for potential recruits.

Selected Contribution:

Management skills resulted in office being awarded top target producer for Southern California for 2005, runner-up for top overall producer for small stations in 2004.

Awarded Top Recruiting Station for the Month and Quarter countless times.

Assistant Station Commander who often lead the station to mission success, resulting in promotion to Station Commander ahead of peers.

Increased schools production for all assigned high schools by 50%. Achieved 100 percent plus of monthly assigned goals for an outstanding ten of twelve months. Accomplished 166% of annual mission as a newly assigned recruiter.

Runner-Up for Top New Recruiter in Southern California for 2000.

Top target producer for Southern California for 1999.

Power Generation Mechanic, 1989– 1998

US Army – Fort Hood, Texas

Set work schedules and priorities for 10 employees. Daily duties included servicing various generators of various sizes ranging from 1.5KW- 200KW and brands such as Caterpillar, Cummins, and John Deere.

Repaired and maintained diesel engine driven generators along with tactical utility, precise power-generation sets. Proficient in reading technical guides and schematic diagrams to locate damaged parts of generators and or control equipment; responsible for the load balancing and distribution of electrical power to airfields, medical units, maintenance facilities, and operation centers in combat or emergency response situations.

Performed routine scheduled maintenance on all auxiliary equipment

Observed mechanical devices in operation and diagnosed problems by sight and sound to resolve issues. Dismantled devices to gain access to and remove defective parts.

Repaired and replaced defective parts. Lubricated and cleans parts.

Requested parts and machines to be ordered as needed.

Tasks include using TMDE equipment to test and verify generator outputs, replacement of belts, hoses, oil, and anti-freeze. TMDE equipment is used in troubleshooting and fault isolation to lowest replaceable component for repair or replacement.

Completed electrical service tie-in to rig or generator power

Break down, load, and reset rig site equipment at time of rig movement

Communicated and worked in a professional manor with co-workers at all times

Prepared and/or participated in safety meetings

Selected Contribution:

Supervisory troubleshooting and corrective maintenance on diesel engines and power generating units

Quality Control for unit equipment to ensure safety and quality regulations were met.

Detailed tracking on 5 million dollars worth of equipment with zero loss.

Repairing and overhauling starters, alternators, generators, fuel injectors, voltage regulators, switches and control circuits.

Demonstrated strong leadership, communication, resource management & training skills with individuals

EDUCATION & CREDENTIALS

Support Cadre Training Course, 2011 • 16 Hours – Ft. Lee, VA

Small Group Instructor Training Course, 2011 • 40 Hours – Ft. Lee, VA

Army Basic Instructor Course, 2011 • 80 Hours – Ft. Lee, VA

Army Battle Staff Course, 2009 • 5 Week Course – Ft. Carson, CO

Army Operations and Guidance Counselor Course, 2007 • 4 Week Course – Ft. Jackson, SC

Recruiting Advanced Noncommissioned Officer Course, 2005• 2 Week Course – Ft. Jackson, SC

Staff & Faculty Developmental Training Course, 2004 • 96 Hours – Ft. Jackson, SC

Recruiting Station Commander Course, 2001 • 4 Week Course – Ft. Jackson, SC

Army Recruiter Course, 1999 • 6 Week Course – Ft. Jackson, SC

Advanced Power Generation Equipment Repairer Course, 1998 • 4 Month Course – APG, MD

Combat Lifesaver Course, 1997 • 40 Hours – Ft. Hood, TX

Basic Electricity Course, 1995 • 6 Week Course – Ft. Eustis, VA

Primary Leadership Development Course, 1993 • 4 Week Course – Ft. Sherman, Panama

Power Generation Equipment Repairer Course, 1989 • 4 Month Course – Ft. Belvoir, VA

Army Basic Training, 1989 • 8 Week Course – Ft. Dix, NJ

Auto Mechanics Vocational Certificate, 1989 • York, PA

High School graduate, York County Area Vocational Technical High School, 1989 • York, PA

Business Management, 2012 • Central Texas College – Killeen, TX

Active Secret Clearance with Federal Government

AWARDS AND RECOGNITIONS

Glenn E. Morrell Award – Highest award for recruiting excellence

Army Gold Recruiting Ring – Awarded for recruiting excellence

Army Gold Recruiting Badge w/ Three Sapphire Stars - Advanced recruiter badge awarded for expertise in recruiting

Meritorious Service Medal x2 – Awarded for superior knowledge and flawless work ethic as an instructor

PROFESSIONAL SEMINARS

Brian Tracy – Focal Point

Tom Hopkins – Boot Camp for Sales

Zig Ziglar – Closing the Deal

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