Project Manager Customer Service

Melanie Mesmer

** ****** ****

North Attleboro, MA 02760

508-***-**** Home

*********@*******.***

Objective: To obtain a responsible position in a company, where my experience, accomplishments and proficiency will allow me the opportunity for growth.

Strengths: Motivated, very eager to continue to learn, stamina and know-how to undertake the most challenging situations.

Experience:

2009 – CURRENT FUSTIONSTORM

Paralegal/Contracts Administrator

Manage all aspects of contract process, review, negotiate, and sign MSA’s, hardware software contracts, and confidentiality agreements, maintain contract templates and update as necessary, develop and train employees on process and procedures; Manage corporate insurance, liaison with broker, renewal application and negations, retain policy binders and update, obtain riders for changes in policies, notify broker of claims, manage all aspects of claims, assist with certificates of insurance, develop and train employees on process and procedures; Corporate Governance, maintain foreign qualifications, file annual reports, retain and update record books, update annual minutes for each company; Harassment & Discrimination Prevention, manage supervisor training, build site on intranet to help mitigate risk, assist with investigations as needed; Litigation, assist with monitoring legal spend, assist with responses to discovery requests, review and respond to interrogatories, assist with communications to outside counsel; Policy Issues, assist with policy violation investigations, educate HR Department on proper investigative procedures, educate and train managers on legal issues, review and revise policies for change in laws as instructed; Other, assist with preparation for hearings, trials or corporate meetings, researching case law, draft legal memo’s on various issues of law as relevant, prepare and organization of case research, notes and legal documents, drafting legal documents like mortgages, contracts and instruments of trust.

2005-2009 CORPORATE CONVERSIONS

Assistant Controller 2007-2009 (full time)

Receive Buyout report from Project Manager prior to commencement of job. Approve budget in advance. Create binding contracts between vendor and CCI with respect to scope of work, starting and finishing dates, payment terms and delay fines. Ensure that all W-9 and Insurance certificates are on file and up to date. Process payables as invoices are received citing the subcontract/PO number originally assigned. Schedule vendor payments in congruency with the payment from the customer and submit to DFA. Process credit card charges as well as any other miscellaneous charges that pertain to the job. Process change orders between the PM/Vendor/Customer. Process lien waivers, both partial and final as job nears close. Perform job audits for profitability within 30 days of the close of the job, submitting final results to DFA and President. Work with Mall vendors to retrieve refunds on any deposits that are due. Work with president to review any requests for funds or contractor invoices not listed or approved in original budget. Weekly calls with PM’s to insure that jobs are planning to finish on schedule and that no additional expenses are expected prior to closeout. Monitor General Conditions to insure that there are no overages.

Project Coordinator (Construction Management –2005-2007 - part time as second job)

General Contractor Buy In, Permitting, Scheduling and coordinating equipment and materials for all job sites, (RFQ) Request for quotes, (ITB) Invitations to bid, Change orders, Customer coordination, Daily production call, Manage all profit trackers and job trackers, Contract negotiation, Networking, Vendor and customer retainment, Blotter blue print work, Mid-way updates, Job close outs, Job site folders, Network folders, Vendor database, Customer service. Act in Project Manager’s absence, some take off work, Assist with estimating.

2002-2007 HOME PROPERTIES

Multi-Community Property Manager

Develop, plan and implement the budget to include charting the overall financial performance of the property. Handle record keeping and reporting responsibilities on a daily, weekly and monthly basis. Maintain accurate records of income and expenses. Process invoices and payroll. Ensure timely rent collections, rent postings and bank deposits. Handle late notices and evictions as required on delinquent rents. Monitor and maintain effective internal control over financial and operational activities in compliance with Best Practice policies and guidelines. Oversee customer service and resident relations. Oversee maintenance department practices to include work orders, apartment move-ins, move-outs and turnovers. Oversee vendor/contractor relations. Hire, train, motivate, coach, develop supervise, discipline and terminate staff in order to achieve the operational goals of the property. Oversee and maintain all new lease and lease renewal practices to include the resident selection and approval process. Prepare and implement marketing plans, supervise completion of marketing survey, analyze rental trends and track advertising effectiveness. Oversee marketing outreach to include interacting with neighborhood groups and community organizations. Evaluate and set the standard for product preparation, curb appeal and general appearance of the community.

1999-2002 GENERAL INVESTMENT AND DEVELOPMENT

NE/NC Regional Coordinator/Training Coordinator

With proven ability during my time at Windsor Gardens I was promoted to the corporate office in downtown Boston. I reported directly to the Regional Vice President. My responsibilities included, Preparation of monthly operating statements for 13 rental communities. Collection of monthly site reports. Surprise site lease audits. Preparation and distribution of annual budgets and budget updates. Coordination of training courses for all team members. Letters, confirmations and organization of training classes and trainers. Liaison between RVP and property managers. Annual ownership presentations. Miscellaneous administrative duties.

Assistant Property Manager 1999 - 2001 (GID Property)

Rent collection of over 900 apartments, daily deposits, month end, deposit dispositions, daily invoices, monthly interest notices, liaison to corporate attorney, maintenance of inventory supplies for office, assist property manager with variance reports, annual business plan, miscellaneous administrative duties. Quality Marketing and Leasing of the Community.

1993-1999 MARRIOTT CORPORATION

Outside Sales Manager

Reporting directly to Director of Sales and Marketing via meetings as well as weekly sales reports. Identifying and developing new sales accounts as well as maintaining and nurturing existing accounts. Negotiation of contracts and preferred accounts, daily cold and warm calls, participation in annual business plan, property site tours as well as property presentations to groups of 2 to 30.

Assistant Catering Manager 1993 – 1995 (Marriott Corporation)

Assisted Catering Manager in all aspects of banquet planning, met with clients in the Managers absences, oversaw functions with the Manager, solicited and screened possible new clients, booked functions. Miscellaneous administrative duties.

EDUCATION

Three year High School Graduate from GREEN MOUNTAIN UNION HIGH SCHOOL.

A few courses on accounting from NORTHEASTERN COLLEGE

A R E A Completion of American Real Estate Academy

Paralegal Course THE CENTER FOR LEGAL STUDIES – BRIDGEWATER STATE COLLEGE

COMPUTER SKILLS

All Microsoft Office Applications 2007, Lotus, Delphi, GEAC, Topcat, PMS, Rent Roll, ADP, Clicktime, AMSI, Rheo, Yardi, Microsoft Outlook and Power Point, AS400, Access, ADP, Master Builder, ACT!, The Blue Book, Quicken, QuickBooks, QuickBooks Pro, AIA, Peachtree, JD Edwards, SalesForce, NetSuite

MASSACHUSETTES NOTARY PUBLIC

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