Customer Service Administrative Assistant

Lynn Kay Reed

***** ******* **** ***** *******, Texas 77433 832-***-****

Objective

To obtain a position as an Administrative Assistant/Customer Service Representative in which my organizational abilities and experience can be fully utilized.

Professional Experience

JC Penney Cypress, Texas 2011 – Current

Customer Service Associate

• Assist customers with purchases, refunds and exchanges

• Organize merchandise throughout store

• Responsible for large quantities of money

AT&T San Jose, California 2001 – 2006

Staff Associate/Administrative Assistant

• Observed over 90 service representatives to ensure they adhered to their daily phone schedules including breaks, lunches and training utilizing TotalView

• Produced monthly schedules for representatives in call center

• Liaison between service representatives and management

• Processed and approved vacation/PDO’s request for service representatives

• Handled all incoming calls at in-charge desk in one of California’s largest AT&T call centers and organized department celebrations

FLW Service Corporation Fremont, California 1998 - 2001

Customer Service/Purchasing

• Assisted customers with equipment questions, repair requests and quotes

• Responsible for training new employees and prepared bi-weekly payroll

• Responsible for purchasing of equipment and supplies

• Produced weekly and monthly reports

Boehringer Mannheim Corporation Fremont, California 1996 - 1998

Administrative Assistant

• Planned company social events for up to 250 participants

• Performed phlebotomy and screening on blood donors

• Managed all department word processing, filing, data entry, coping and distribution

• Maintained department files, binders, lab notebooks and training records

• Coordinated and organized blood donor clinics which included screening and contacting donors, explaining procedures, working closely with staff to ensure success in each clinic

Lynn Kay Reed

20738 Cypress Post Drive Cypress, Texas 77433 832-***-****

Education

Lonestar College at CyFair Cypress, Texas Current

Northwest Educational Center Houston, Texas August 2011

Medical Assisting

Boston Reed College San Jose, California May 1998

Phlebotomy Certificate

Sawyer Business College San Jose, California 1995

Office Administration

Graduate of the year

Contact this candidate