Customer Service Administrative Assistant

SCOTT K BRAILSFORD

*** ***** *** ****, *** UT ***02 801-***-**** ************@*****.***

PROFILE

Driven, results-oriented Customer Service Professional with exposure to business development, marketing, strategic

planning, client relationship management, and sales. Experience in expanding customer base and optimizing revenue,

by promoting enduring relationships with diverse clientele and outstanding computer skills.

EMPLOYMENT

CENTRAL UTAH CORRECTIONAL FACILITY, GUNNISON, UT

MARCH 2011-JUNE 2011

Administrative Assistant (Section Rep), Handout needed paperwork to those requesting it and meet

weekly with Administrative Staff to address section issues and concerns, offering ways to resolve these requests, and

letting the section know what the outcome of the meeting was.

SAN JUAN COUNTY JAIL EDUCATION CENTER, MONTICELLO, UT

MARCH 2009 - FEBRUARY 2011

Adult Education Tutor, Teach, Tutor, and Train both Adult Ed. students and other Tutors how to use Microsoft

Windows XP Pro, Windows 7 Ultimate, Microsoft Office 2007 and 2010 Professional, and other computer programs and classes.

IT Help Desk, Design and update needed templates, spreadsheets, and databases in Microsoft Word, Excel, and

Access. setup and trouble shoot email (Microsoft Outlook) for tutors and college students, run new Network Cable Installation for secure intranet for 35 workstations and 3 servers.

Microsoft Access Database Developer, Design, create, and update databases to fit criterion given by director

of the education center including emailing and creating PDF files from given reports.

Assistant Network Administrator, Add in new users to network, setup user profiles, network shares, and

backup/restore points and folders where needed, secure folders for private and semi-private access, and resolve

security issues with face to face meetings using conflict resolution.

Desktop Publisher, Created variety of documents in Adobe Photoshop, PrintShop, and Microsoft Publisher

Inventory Clerk, Account for incoming shipments, report discrepancies to supervisor immediately, rotate stock.

PURGATORY CORRECTIONAL FACILITY, HURRICANE, UT

JANUARY 2008 - DECEMBER 2008

Bookkeeper, In charge of Inmate tutor payroll in three departments.

Administrative Assistant, Update room schedules, update class rosters.

IT Help Desk, Install software, routine p.c. maintenance, teach tutors how to use different software programs.

Adult Education Tutor, Teach, tutor, and train students how to use various software programs.

Microsoft Access Database Designer, Repair, update, and design databases for use in tracking attendance,

room scheduling, student rosters, and replying to written requests.

Network Administrator, Install software for use from server to client machines, troubleshoot network

connection issues, work with outside vendors to resolve software conflicts.

AutoCAD 2008 Tutor, Tutor new and existing students on how to draw and design in AutoCAD 2008.

SPARKY’S PRETZELS, SLC, UT

AUGUST 2005 - OCTOBER 2005

Store Manager, Open store on time, balance tills and safe, make deposits, keep store clean and orderly, report

sales and other store information to owner on a daily basis, inventory management.

FLEXTRONICS CORPORATION (FORMERLY SOLECTRON CORPORATION), WEST JORDAN, UT

OCTOBER 2003 - AUGUST 2005

Team Lead, Maintain Customer Relations by providing superior customer service to customers with problems with

their cell phone, quick and accurate decision making, suggestive selling, track sales of department, encourage and foster

fellow employees to increase sales and productivity, travel to other stores and fill in where needed in the area.

EDUCATION

COLLEGE OF EASTERN UTAH - UTAH STATE UNIVERSITY

(WORKFORCE EDUCATION DIVISION)

SEPTEMBER 2009-FEBRUARY 2010

Intro to Computers Course Certificate for Microsoft Windows XP and Microsoft Office 2007

Beginning Microsoft Office 2007 course certificate

DIXIE APPLIED TECHNOLOGY CENTER

MARCH 2008 - DECEMBER 2008

Intro to AutoCAD course completion certificate

Advanced AutoCAD course completion certificate

Geometric Description (was unable to complete due to move.

EVEREST COLLEGE (FORMERLY MOUNTAIN WEST COLLEGE

JUNE 2002 - OCTOBER 2002

Attended 2 Semesters of college toward AA in Network Administration.

SKILLS

Customer Friendly

Fast Learner

Excellent Microsoft Office 2010 Skills

REFERRALS

Dennis Crane 435-***-****

Kathy Anderson 801-***-****

Ron Capunay 801-***-****

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