Customer Service Sales
Resume:
DONNA BILLA M. GOMEZ
#** - *** ****** ***** **, Mobile No.: 403-***-****
Calgary, AB T2A 5P7 Email Add: ned_61504@hotmail .com
SUMMARY OF QUALIFICATION
I am well trained individual with extensive experience in front and specially in back office and customer service. I am a quick learner who can make and finish the task on the head of time, efficiently, enthusiastic, versatile, adaptable and able to adjust to any workplace situation. I have the ability to complete unfamiliar tasks in a calm, confident and professional manner and be an asset to any organization seeking a dedicated, honest and loyal employee who can deliver positive result.
SPECIAL SKILLS / INTERESTS
o Knowledgeable on SAP Business Application, MS Office Applications, (such as MS Word, Excel, Power Point and Outlook), photo editing using Adobe Photoshop, simple lay outing using Visio 4 MS Windows and with background on Basic Computer networking and programming.
o Well-versed in oral and written English and Filipino.
o Ability to work equally well in team or alone
o Hard-working and professional attitude towards work.
EDUCATIONAL BACKGROUND
College
Course: Bachelor of Science in Computer Science 1999 - 2003
Major in: Object Oriented Programming
School: University of Makati
Address: J.P. Rizal Ext. West Rembo Makati City
College of Higher Education (CHED)-SCHOLAR (Congressional District II)
EMPLOYMENT HISTORY
Position: DOCUMENT CONTROLLER (PREPPER / INDEXER)
Company: BOWEN Workforce Solutions Inc. (under TAB)
Address: 4303 26th St. NE Calgary, AB
Date: 14 March 2012 – 16 May 2012 (Project Base)
Job Description / Duties and Responsibilities:
o Prepping, Indexing and Analyzing all the important documents provided by the OIL and GAS COMPANY
Position: SERVICE CREW / PART TIMER
Company: MC DONALD’S (MARLBOROUGH BRANCH)
Address: 3660 12 Avenue NE Calgary, AB
Date: 25 October 2011 – 30 March 2012
Job Description / Duties and Responsibilities:
o Provide and maintain the company’s good reputation in terms of quality and services its offer.
Position: CHARGEBACK SUPPORT ANALYST
Company: GLOBAL PAYMENTS PROCESS CENTER, INC.
Address: 10th and 11th Floors, Robinsons Cybergate Plaza, EDSA corner Pioneer Mandaluyong City, Philippines 1550
Date: 30 August 2010 – 25 April 2011
Job Description / Duties and Responsibilities:
• Providing support and assistance to Chargeback Investigators and Exception Analyst in resolving disputes credit card transaction based on the documents attached to cases;
• Providing to merchants on proper fulfillment of retrieval requests;
• Preventing financial losses for the merchant and limiting the financial risk to the company
Secondary Responsibilities:
o Consolidating the work done by the team
o Assisting the Team Leader in scanning and indexing a document into its proper case and document type
o Handling the Team when the Team Leader is not around
Position: MERCHANT ADMINISTRATIVE
Company: GHLSYS PHILIPPINES, INC.
Address: 16th Floor BA Lepanto Bldg. 8747 Paseo De Roxas Makati City, Philippines
Date: 09 March 2009 – 29 May 2010
Job Description / Duties and Responsibilities:
• Responsible for Processing, Analyzing, Promoting, Updating, Managing and Maintaining the 201 File for merchants affiliation to the corresponding acquiring banks such as (BPI,RCBC, BDO and SWUP application for PLDT)
Secondary Responsibilities:
o Doing a ManCom Reports (Management Community)
o Follow up all the pending Merchant Identification and Terminal Identification number to the acquiring bank (BPI,RCBC and BDO)
o Encoding the merchants data using SAP business
o Responsible to trained new hire sales and account executive
o Conducting seminars to promote our product itself
Position: DOCUMENTATION AND AFFILIATION ASSOCIATE
Company: OPPAX GROUP Under (PAYMENT PROCESSING CORPORATION)
Address: 15th Floor BA Lepanto Bldg. 8747 Paseo De Roxas Makati City, Philippines
Date: 09 September 2006 – 09 March 2009
.
Job Description / Duties and Responsibilities:
• Responsible for Processing, Analyzing, Promoting, Updating, Managing and Monitoring the 201 File for merchants affiliation to the corresponding acquiring banks such as (RCBC and BDO).
o Process – forwarded documents for affiliation by the Sales Executive to ensures the credibility of the merchants information to PPC
o Analyze – if its for affiliation and that can be forwarded to BANKARD and ECN Bank
o Promote – the documents to be signed by CEO and AVP before forwarding to BANKARD and ECN Bank for affiliation
o Update – the Sales Executive, AVP (marketing division), ISE and CEO about the pending merchants to BANKARD and ECN thru email and Marketing Divisions meeting.
o Manage and Monitor– all the details in terms of live merchants and New Merchant Affiliation Security Checking
Secondary Responsibilities:
o Follow up the TID & MID to acquiring bank
o Accommodate the call for credit card manual approval
o Doing CHARGEBACK and REVERSAL when supervisor is not around
o Schedule the staff for night duties to assist merchants 24/7
o Compute the summary of the night duties staff to be submitted in HR Dept. every payroll day
o Doing the monthly reports of the following:
o Rebate for the merchants
o Summary of calls for Night Duty
o Summary of Live Merchants
Position: STORE ACTIVITIES REPRESENTATIVE (LOCAL STORE MARKETING)
Company: FAKHRO RESTAURANT CO. WLL (Mc Donald’s Bahrain)
Address: Manama Bahrain
Date: March 2004 – July 2006
Job Description / Duties and Responsibilities:
o Responsible for Customer Relation and Complaint handling;
o Personalizing the store service and create an atmosphere ensuring for customer satisfaction;
o Responsible in monitoring all in store POP (point-of-purchase) materials placement for current promotions;
o Responsible in keeping up-to-date with markets, local store marketing and community activities;
o Tracking of inventory for premiums whether monthly or for a market wide premium promotion;
o Booking , Confirming and Handling of birthday parties, store tour and other in store activities;
o Responsible in updating the management team and the crew with information regarding in-store and community LSM activities and Performs crew functions when the need arises.
Position: TMS DATA ENCODER
Company: I-CONTACTS CORPORATION (SMART COMMUNICATION)
Address: 8f Universal Tower 1487 Quezon Ave., Quezon City, Philippines
Date: 06 January 2004 - 29 January 2004
Job Description / Duties and Responsibilities:
o Computing and recording of the average time spent by agents during call transactions.
CHARACTER REFERENCE/S
(Available upon request)
Contact this candidate