Quality Assurance Manager

Objective: Highly focused, technically oriented individual with experience in various industries seeking the opportunity to apply focus, knowledge, and experience in promoting success throughout the organization.

Experience:

Florida Production Engineering / Cleveland Plating Facility 2011-Present

Program Manager

• Control budget for new programs

• Coordinate the procurement and development of tooling

• Manage new product testing

• Coordinate sample production

• Develop product quality criteria and inspection standards

Quality Manager

• Manage TS16949 quality system

• Supervise quality engineers and laboratory personnel

• Liaison to customers and suppliers

• Develop training program for production and inspection personnel

US Ink / Sun Chemical 2005 – 2010

Quality Assurance Manager

• Supervised lab technicians

• Coordinated laboratory audits lab-to-lab and verification testing at multiple manufacturing locations

• Maintained the divisional SOP manual

• Investigated customer product complaints

• Reported results of product analyses to customers

• Oversaw the verification of product prior to delivery to customers

• Trained divisional personnel in the use of SAP as a Power User

Fair-Rite Inc. 2004 – 2005

Director of Quality

• Management Representative for ISO-9001 Quality Management System

• Maintained the corporate Quality Manual

• Conducted Management Review meetings

• Conducted internal audits of manufacturing facilities

• Liaison to customers in resolving quality issues

• Supervised quality associate

Pierson Industries 2003 – 2004

Quality Control Manager

• Supervised quality inspector

• Liaison to customers in resolving quality issues

• Oversaw the in-process evaluation of product

• Maintained the inventory of product standards

• Performed colorimetric evaluations

Titan Tool / Wagner Paint 2003

Quality Control Manager

• Management Representative for ISO-9001 Quality Management System

• Maintained the corporate Quality Manual

• Supervised incoming, in-process and final assembly quality inspectors

• Liaison to customers in resolving quality issues

• Compiled, evaluated, and reported to upper management on warranty claims data

• Oversaw the in-process evaluation of product

• Participated in the engineering change process

• Participated in the implementation of manufacturing cells in the assembly area

• Supported Kaizen projects and Lean Manufacturing implementation efforts

Murata Electronics 1996 – 2003

Quality Engineer

• Conducted internal audits for QS-9000 Automotive Quality Management System

• Conducted internal audits for ISO-14001 Environmental Management System

• Compiled PPAP reports

• Reported monthly on reliability testing results

• Liaison to customers in resolving quality issues

• Shipping / Logistics process improvement

o Developed bar-code verification concept for outgoing shipments

o Reduced inspection costs by $100K / year

• Developed online nonconforming materials evaluation and disposition process

o Reduced cycle time and nonconforming work in process by 60%

• Led transition from QS-9000 to TS-16949 Automotive Quality Management Systems

o Carried out process mapping and gap analysis

o Developed processes and documentation to satisfy new requirements

Federal Carbide Co.

Manager, Quality Assurance 1992 – 1996

• Led efforts to achieve ISO-9001 Quality Management System certification

• Developed Quality Manual

• Supervised inspectors in the manufacturing areas

• Liaison to customers in resolving quality issues

• Reviewed customer technical requirements as part of the quotation process

Education:

Stevens Institute of Technology 1992

Bachelor of Engineering, Materials Engineering

American Society of Welding (highest G.P.A. in major), Deans List

Bergen Community College 1989

Associate of Science with Honors, Engineering Science

Graduated with highest G.P.A. in major, Deans List

Training:

Internal Auditor – ISO 14001 2001

Project Management 2002

Green Belt – Six Sigma 2009

SAP – Power User 2009

Certifications:

Lead Auditor, ISO-9001 (Lloyds Register Quality Assurance) 1996

Certified Quality Engineer (ASQ) 1996

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