Jaime Santiago

*** ******* ****** *** ***. #**, Pawtucket, RI 02860 ~ pj228k@r.postjobfree.com ~ 401-***-****

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EDUCATION

JOHNSON & WALES UNIVERSITY, Providence, RI March 2010

Bachelor of Science in Hotel Management with a concentration in Rooms Division Management

• Completed courses in Revenue Management and Front Office Operations

WORK EXPERIENCE

COMFORT INN, Pawtucket, RI April 2007 – present

Front Desk Manager

• Demonstrate effective sales efforts at the Front Desk to maximize room revenue

• Manage daily Front Desk operations

• Ensure that policies and procedures are complied with the highest standard and guest satisfaction

• Supervise and train all Front Desk staff to ensure that the best guest experience is provided

• Alleviate all guest complaints and concerns

• Communicate with all other departments to fulfill guest needs

PROVIDENCE BILTMORE HOTEL, Providence, RI December 2007 – March 2008

Hotel Intern

• Participated in a Rotational Program. Rotations included; Front Desk, Night Audit, Housekeeping, Kitchen, and Banquet

• Made sure all guest rooms were inspected and cleaned to hotel standards

• Ensured smooth operation of all Banquet venues and events by overseeing the staff, facility, and equipment maintenance

• Observed all department managers during their day-to-day operations to develop a full understanding of each role within the hospitality industry

U-HAUL, East Providence, RI April 2005 – April 2007

Customer Service Representative

• Prepared rental contracts and invoices

• Inspected and cleaned moving trucks and other rental equipment

• Dispensed propane accordingly with safety regulations

• Maintained the facility and lot in a clean condition

EXTRACURRICULAR

The LeaderShape Institute of Rhode Island June 2007

• Participated in a six day curriculum-based leadership development program

• Took part in team-building activities that enhanced relationships, trust, and problem solving skills

• Developed relationships as well as increased commitment to respecting the dignity and contribution of all my team members

SKILLS

• Strong computer skills and proficient in Microsoft Word, Excel, and PowerPoint

• Fluent in Spanish

References Available Upon Request