Manager Customer Service

JUNE ROBERTS *** Bradford Circle ● Lynn Haven, Florida 32444

850-***-**** ● *******.*****@*****.***

Administrative Assistant

Proactive and accomplished professional offering extensive years of expertise providing thorough and skillful administrative support to managers, directors, and executives. Known for prioritizing and completing multiple tasks in deadline-driven environments. Confidently foster relationships with customers and colleagues across all organizational levels. Command exemplary independent, self-motivated, and efficient aptitudes with excellent communication and organizational skills. Additional core competencies include:

Payroll Processing ● Pre-employment Screening ● Benefits Administration

Employee Orientation ● Receptionist ● FMLA ● Workers’ Compensation ● Bookkeeping

Counseling/Mentoring ● Purchasing ● Scheduling ● Compliance Reporting ● Data Entry

MS Word, Excel and Outlook ● Customer Service ● Switchboard Operations

CAREER HISTORY

HANCOCK BANK/PEOPLES FIRST COMMUNITY BANK, 2005 to 2011

Hancock Bank acquired former employer, Peoples First Community Bank, in 2009.

Employment Representative (2010 to 2011)

Provide administrative and technical support to Human Resources Regional Manager, employee relations, and recruiters. Schedule interviews and coordinate hotel/travel arrangements for out of area candidates. Facilitate new hire processing, spanning background checks, fingerprinting, drug screening, credit report screening, reference and work history verifications, skill-assessment testing, and forms I9 and eVerify. Enter documents into applicant tracking system and new hire data into HRIS system. Ensure completeness of employee file. Schedule new hire orientation and prepare materials. Process associate status changes, exit interviews, referral bonuses, and performance reviews. Generate daily correspondence and perform administrative and clerical duties.

Internet Banking Assistant (2009 to 2010)

Assisted customers with internet banking access and obtained required documentation for compliance reporting. Researched, authenticated, approved, and processed customer applications. Performed data entry and password resets. Researched and followed up on bill pay issues, verified funds availability for ACH transactions, and updated customer information as needed.

● Played integral role during bank merger by quickly learning new policies, procedures, and tools to promptly assist customers with all inquiries.

Call Center Representative (2008 to 2009)

Served as initial contact for all incoming calls in high-volume, multi-line telephone call center. Assisted customers with account inquiries, transferring funds, and bank services and products.

● Alleviated heavy workload for both HR and Internet Banking departments by processing customer applications, assisting with open enrollment for employee benefits, and data entry, while also maintaining call center responsibilities.

Continued…

JUNE ROBERTS Page 2

850-***-**** ● *******.*****@*****.***

HANCOCK BANK/PEOPLES FIRST COMMUNITY BANK, continued…

Compensation and Benefits Specialist (2005 to 2008)

Managed all aspects of employee compensation and benefits. Maintained payroll, employee records, leave balances, salary/performance reviews and pay increases. Processed employee benefits, 401 (k), FMLA and Workers’ Compensation forms. Managed open enrollments, reviewed forms, entered data, and updated system for new premium calculations. Handled employee United Way contributions and billing, updated personnel status changes, and assisted Hiring Manager.

● Timely completed bi-weekly payroll for approximately 500 employees.

BAY DISTRICT SCHOOLS 1998 to 2005

Case Manager (1998 to 2005)

Provided case management for participants in the Workforce Investment Act Program and Welfare Transition Program for Haney Vocational Center. Controlled monthly budget for 4 separate programs. Prescreened applicants for eligibility and maintained monthly counseling notes. Performed data entry on State OSMIS System and State WAGES Information System. Prepared State compliance reporting and kept abreast of State and Federal laws. Maintained accurate and up to date files.

● Initiated and implemented Welfare Transition Program for Haney Vocational Center.

● Proficiently managed caseload of approximately 150 participants per fiscal year.

● Identified and addressed participant career goals and barriers to employment and monitored participant attendance and progress.

● Successfully counseled and mentored participants and completed job readiness plans.

● Served as Team Leader and provided continuous training and mentoring to WAGES staff.

ADDITIONAL PREVIOUS EXPERIENCE

BAY DISTRICT SCHOOLS ............................................................................. Prior to 1998

Secretary I for Administrators of Job Training Partnership Act

Secretary I to Assistant Director of Haney Vocational Center

Accounting/Records Clerk

Provided administrative support to Director, Business Manager, Purchasing Agent, Bookkeeper and Admissions Department. Maintained confidential records, student attendance/discipline records, scheduled appointments, prepared letters, reports, memos and contract proposals, bookkeeping, payroll, purchasing and cash handling,

Served as Certifying Official for Veteran students. Processed student applications, terminations, status changes and compliance reports to Veterans Administration and Florida State Approving Agency.

PROFESSIONAL DEVELOPMENT

Completed Secretarial Program at Haney Vocational Center.

Completed numerous company-sponsored continuing education courses.

Contact this candidate