Personable and Professional

Elizabeth Navarro

**** ***** ******** *****, *****, FL 33141

Cellular: 407-***-**** Email Address:***.*********@*****.***

OBJECTIVE/PROFILE

Business professional with a wide range of management experience in both retail and real estate markets (specializing in customer service and HR initiatives) seeks a position as an Executive/Administrative Assistant.

Experience in recruiting, employee development, problem resolution, project management, sales and administration

PROFESSIONAL EXPERIENCE

J.K. Marketing/Diamonds Anywhere

2009-2009

Executive Assistant

-Administrative duties included record-keeping, filing, preparing reports, maintaining supply inventory, collections, invoices, banking, emails, and preparing letters.

-Assisted with sales orders.

Equity Residential/Cypress Lake at Waterford Lakes (R.E.I.T.)

2006-2009

Leasing Administrator

- Developed a system to effectively manage and organize files, paperwork and customer data.

- Administrative duties included payroll processing, auditing, collections, filing, work orders and banking.

- Create work schedule for employees and train new employees on company procedures.

- Led tours to potential buyers with luxury leasing/apartment rentals.

- Resolve resident complaints/concerns by conducting investigations and providing follow-up.

White House Black Market (1.5 million dollar store) 2005-2006

Jewelry Manager

- Updated sales goal book daily

- Top sales performer in the company (utilized the "B-O-N-U-S" selling strategy).

- Key player in implementing new selling strategy introduced by company.

- Merchandised in store and window displays, “personal shopper” for clients and created floor sets.

- Administrative Duties included ordering supplies & performing reference checks.

Styles

Assistant Manager and Accessory Manager

2002 - 2005

- Updated sales goal books daily

- Attained monthly plan and goals for 2005

(Inventory results for Dec. 2004-May 2005= 1.08%, Inventory results for June 2004-Nov. 2004= 1.46%).

- Created and executed a developmental training tool for employees on Selling Strategies.

- Assisted with the hiring process, including interviews and employee relations.

- Coached employees on sales and customer service techniques.

- Provided excellent service to customers while increasing store sales using innovative merchandising and marketing techniques (responsible for coordinating multiple assignments)

- Administrative duties included weekly completion of schedule, ordering supplies, record keeping and performing reference checks.

EDUCATION

University of Central Florida 2002-2005

Bachelor's Degree

Major: Interpersonal Communications

Minor: Psychology

SKILLS/LANGUAGES

- Fluent in English and Spanish

- Microsoft Word, Outlook, Excel, Power Point and Administrative Skills

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