Pamela Kautzman Young

**** **. ****** *****

Dumfries, VA 22026

Mobile: 703-***-****

Home: 703-***-****

Email: pimw7h@r.postjobfree.com

Work Experience

United States Department of the Air Force

77 Nealy Avenue

Joint Base Langley-Eustis, VA 05/2009 – 09/2012

Hours per week: 40

Series: 0318 Pay Plan: GS Grade: 05/04

Time-limited appointment ended 9/30/2012

Position: Secretary

Supervisor: Lt Col Joann Frye 757-***-****)

Duties: As Secretary to the IPTS Squadron Commander in USAF Hospital Langley, prepared a wide variety of recurring and some nonrecurring correspondence, reports, and other documents and reviewed and finalized correspondence/documents prepared by others in handwritten or electronic drafts; composed routine non-technical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgement or notification; consolidated and finalized information for various reports in accordance with established reporting procedures. Gathered and summarized information from files and documents for supervisor’s use; proofread/edited correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format; returned incorrect material prepared by others with revisions marked

Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations and directives; screened incoming mail to identify what needed to be brought to the supervisor’s attention, referred to appropriate staff, rerouted to the organizations/offices, or handled personally; established and monitored suspense dates and brought to supervisor’s attention those that could not be met by requested date or when there was a conflict; reviewed outgoing correspondence prepared by others for procedural and grammatical accuracy, conformance with general policy, and factual correctness; advised the writer of any deviations or inadequacies; ensured coordination procedures are followed

Received telephone calls, greeted visitors, and ascertained the nature of the calls or visits. Based upon knowledge of the organization and its programs and operations, referred telephone calls and visitors to appropriate staff or office. Personally answered non-technical requests for information such as status of reports, suspense dates for matters requiring compliance, and similar information readily available from files or organization

Maintained supervisor’s calendar, coordinated meeting arrangements, and scheduled meetings and/or conferences. Scheduled appointments and meetings without prior approval in accordance with supervisor’s policies and priorities, and coordinated with the supervisor as necessary

Performed other clerical and administrative work in support of the office, such as establishing, updating and maintaining office records; providing advice and guidance on clerical and procedural requirements and instruction to other clerical personnel and/or staff members. Reviewed and updated office procedures; established, maintained, purged, and disposed of office records/files in accordance with regulations and procedures. Requisitioned office supplies, and related materials and services. Updated tracker or suspense files as required.

Used varied and advanced functions of word processing software to create, format, modify, edit and printed a variety of letters, reports, memos, and other textual documents.

Talk Group LLP (formerly known as Call Pro), 9/2006 – 2/2009

1549 Old Bridge Road, Suite 210 Salary: $7.00 per hour + commission

Woodbridge, VA 22192

Position: Telephone Sales Representative

Supervisor: Telephone No.: 703-***-****

Duties: Sold products over the telephone and received incoming calls regarding special offers and customer service part time nights and weekends. Also did political survey calls.

Augmentation, Inc.

5104 Pegasus Court C,

Frederick, MD 21704 10/2005 - 08/2006

Salary: 15.00 USD Per Hour

Hours per week: 40

Position: Services Representative and Information Control Assistant

Supervisor: Robert Greenham 301-***-****)

Duties: Applicant Services Representative – Interviewed applicants, providing information, explanations and requirements of applicable Individual Assistance (IA) programs, other FEMA disaster programs and other Federal, voluntary, state and local agency programs. Listened to and analyzed applicant's individual problems/issues and provided immediate referrals to appropriate disaster assistance programs, community resources and other Federal, voluntary, state and local agencies when appropriate. Informed applicants of the various processes including appeal, re-certification and audits and responds to requests for applicant status. Assessed appeal requests for various forms of disaster assistance. Wrote information updates that require action and forwards to fixed facilities. Utilized NEMIS, FEMA -specific software and other software used by FEMA and kept Applicant Services Program Specialist and supervisor apprised for problems/issues. Attended staff meetings and provided routine information on assigned activities; Information Control Assistant – Performed database records tracking, document imaging, manual filing, and complex and extensive records management functions of the disaster recovery assistance files for all disasters. Insured accurate and timely placement of all records and files for each disaster. Reviewed scanned correspondence and make appropriate referrals within NEMIS for disaster assistance. Responded to requests for records and documents from other Federal and State disaster assistance agencies. Monitored the release of records to insure compliance with the requirements of the Privacy Act. Performed other duties as assigned.

Manpower International, Inc.

Fair Ridge Drive, Suite 290

Fairfax, VA 22033 11/2004 - 03/2005

Salary: 10.00 USD Per Year

Hours per week: 10

Position: Administrative Assistant/Cashier/Mail Clerk-Data Entry

Supervisor: Teresa Morris 703-***-****)

Duties: Work as a cashier, assistant and administrative assistant and mail clerk/data entry clerk for various organizations in the Fairfax, Virginia area part time

D.C. Department of Corrections,

Central Detention Facility

Washington, DC 20003 11/2001 - 06/2004

Salary: 29,994.00 USD Per Year

Hours per week: 40

Series: 0001 Pay Plan: DS

Position: Office Clerk, DS-5

Supervisor: Leona Bennett 202-***-****)

Duties: Typed reports, letters and memorandums on Compaq Computer and typewriter; used Microsoft Office, Lotus Notes and JACCS; took information for writing form letters, IGPs and memorandums as needed for Chaplain's Office; answered telephones and wrote messages for people who could not be contacted; screened telephone callers and visitors to the office; referred telephone calls to the correct office; obtained supplies for office; made copies and faxed correspondence as requested; served on the Adjustment Board; picked up and gave out mail; processed inmate request forms; took shorthand notes during meetings and transcribed them; and other duties as required

D.C. Department of Corrections

Central Facility, Psychology Department

Lorton, VA 22191 03/1997 - 11/2001

Salary: 21,753.00 USD Per Year

Hours per week: 40

Series: 0001 Pay Plan: DS Grade: 05

Position: Office Automation Assistant

Supervisor: Yvonne Kelley 202-***-****)

Okay to contact this Supervisor: Yes

Duties: Typed reports, letters and memorandums on MCI, IBM Personal Computer and IBM Compatible Computers and typewriter: used Office 97, Word Perfect 5.1 and Database IV software on computer; proofread and edited correspondence; answered telephones; screened telephone callers and visitors to the office; referred telephone calls to the correct office; maintained routine work; established and maintained files; obtained supplies for office; used copier; made folders for social workers and psychologists from Record Office for psychological referrals and evaluation reports; took shorthand notes during meetings and transcribed them; made up and kept log forms for psychological referrals in order to keep track of them; acted as secretary for the Warden; learned Microsoft Windows and Office 97, and other duties as required; received outstanding yearly rating 1999; Lorton closed in 2001

D.C. Department of Corrections, Maximum Security Facility

Lorton, VA 22191 01/1993 - 03/1997

Hours per week: 40

Position: Office Clerk/Acting Secretary for the Deputy Warden

Duties: Typed reports, letters and memorandum on the IBM Personal Computer and IBM Compatible Computers and typewriter; used Word Perfect 5.1 and Database IV software on computer; proofread and edit correspondence; answered telephones, screened telephone calls and visitors to the office; referred telephone calls to the correct office; maintained routine work; established and maintained files, obtained supplies for office; learned Microsoft Windows; supervisor is deceased and facility is closed.

United States Department of the Interior, National Park Service

N Bethesda, MD 20852 06/1986 - 05/1991

Hours per week: 40

Position: Clerk-Typist

Duties: Operated System 6 Information Word Processor; prepared final reports, memos, letters, etc.; assisted in binding pamphlets and books, copied, processed time sheets on Data point computer; trained and used Word Perfect 5.0, IBM System 6 Word Processor and database software on IBM-compatible computer; proofread; answered telephones, greeted and assisted visitors, delivered packages and government documents to different agencies in Government car, licensed driver of government cars, and other duties as required

United States Department of the Interior, National Park Service

5600 Columbia Pike, Falls Church, VA 06/1982 - 09/1986

Hours per week: 40

Position: Clerk-Typist

Duties: Operated System 6 Information Word Processor; produced final reports, memos, letters, etc.; materials typed included proper format and spacing;, adjusted mechanical style before typing and was responsible for proper spacing, punctuation and capitalization and proofread all correspondence

Career Blazers 10/1980 - 01/1982

1001 Connecticut Avenue, Hours per week: 0-40

Washington, DC 20036

Salary: $5.50 USD Per Hour

Typist-Contractor, Supervisor: Vickie 202-***-****), Okay to contact this Supervisor: Yes

Duties and Responsibilities: Worked as clerk-typist and mag card operator for various firms in the Washington area; proofread, answered phones, straightened files, and other duties as required

Sparks Personnel Services, Inc. 11/1980 to 10/1981

7686 Leesburg Pike, Hours per week: 0-40

Tysons Corner, VA 22182

Position: Typist by Contract

Duties and Responsibilities: Worked as clerk-typist and mag card operator for various firms in the Washington area; proofread, answered phones, straightened files and other duties as required

Montgomery County Government

6100 Executive Boulevard

Rockville, MD 20852 08/1976 - 09/1980

Salary: 6,500.00 USD Per Year

Hours per week: 40

Position: Word Processor I and II

Duties: Typed letters, memos, legislation and reports by Dicta phone using Mag Card 1A; proofread; logged in mail; answered phones and other duties as required

United States Department of Health, Education

and Welfare

Surgical-Dental Drug Products,

Rockville, MD 20852 08/1974 - 08/1976

Hours per week: 40

Position: Clerk-Typist, GS-2

Duties: Typed letters, memos and medical reports by handwritten copy and dictaphone, learned Mag Card I, proofread; Xeroxed; logged in mail; answered phones and other duties as required.

Education:

Strayer College Woodbridge, VA

Bachelor's Degree 06/1992

GPA: 2.99 of a maximum 4.0

Major: Computer Information Systems Minor: Mathematics; Accounting

Magruder High School Rockville, MD High School or equivalent 09/1974

Major: General Studies

DeVry University, Keller Graduate School of Management, Tysons Corner, VA Master's Degree

GPA: 2.9 of a maximum 4.0

Credits Earned: 52 Quarter hours towards Master’s Degree

Job Related Training:

March 2008 to September 2008

Took classes in Microsoft Word 2003 and 2007, Vista and XL operating systems at New Horizons Computer Learning Centers in Tysons Corner, VA and Washington, D.C.

Additional Information:

Received acceptable yearly evaluations as IPTS Secretary, USAF, Joint Base Langley-Eustis, VA, including time off awards and monetary bonuses

Received two outstanding yearly awards at Augmentation, Inc.:

1. Outstanding customer service award in March 2006

2. Perfect attendance, July 2006

Outstanding yearly rating in 1999 with D.C. Department of Corrections

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