Customer Service Manager
Resume:
Suzanne A Hill 901-***-****
**** ***** *** ****, *******, TN 38016 *******.****.**@*****.***
Thank you for reviewing my resume. I am a very adaptable individual with a strong work ethic and able to work efficiently in a fast paced environment. I have advanced computer skills and extremely proficient at learning new software quickly and accurately.
Professional Experience
SOUTHERN HOSPITALITY SOLUTIONS, LLC
1115 N Avalon St
West Memphis, AR 72301
Hospitality Consultant June 2011 - Current
• Secretary/Office Manager
• Schedule and conduct interviews for Hospitality Staffing
• Create and maintain employee files
• Conduct background checks on prospective employees (after consent obtained)
• Perform duties as assigned by General Manager on Contract Assignments
HUTSHOPS, LLC
P.O. Box 1003
Arlington, TN 38002
eBay Store Manager/Customer Service/Graphic Design July 2009 – June 2011
• Created and Maintained Auctions in an eBay store
• Consistently Top Rated Power Seller
• Photographed then edited pictures of the product
• Created a title using competitive keywords
• Created a production description in HTML using Front Page or Dreamweaver
• Added links to the description page to our other similar products
• Resolved disputes in PayPal and on eBay
• Resolved Charge Backs from various credit card companies
• Customer Service
• Answered phones as needed
• Assisted customers with website navigation
• Answered questions regarding products
• Took manual orders over the phone
• Graphic Design
• Printed banners as customized by customers (customers picked color, font, text)
• Incorporated customer’s logo into banners
• Created banners from inception with basic information provided by customer
• Worked with Thermo Flex Heat Press material on various fabrics – canopies, sidewalls, t-shirts
• Created coro-plast signs
• Worked with large media Mimaki printer and cutter with Flexi-Pro software
• Miscellaneous
• Kept the office stocked with supplies
• Worked with vendors to provide the most accurate and update product descriptions for website
• Assisted in warehouse preparing shipment as needed
• Buyer of products both to fill orders and in anticipation of future orders
• Traveled as needed as buyer
SHELBY COUNTY SCHOOLS 2001 - 2008
160 South Hollywood Street
Memphis, TN 38112
School Technology Support October 2007 – June 2008
• Provided hardware and software support for administrators, staff and students at two schools
• Evaluated problems with all technology equipment making on-site tier-one repairs and coordinating more extensive repairs with Technology Support Services
• Installed and maintained school-specific computer images, operating systems, instructional software and administrative applications
• Completed routine maintenance on classroom computers, computer labs and laptop carts.
• Worked with faculties to help diagnose and solve common technical problems
• Provided support to school personnel in using the Student Information System Software
• Maintained inventory database of each school’s technology equipment
Router Operator January 2001 – October 2007
• Created and maintained bus routes for 25 schools
• Radio Dispatch with drivers
• Maintained and troubleshot MapNet routing software at multiple workstations and MapNet WEB
• Established and maintained communication with school Transportation Coordinators to monitor bus loads and provide transportation for new students
• Created MapNet WEB User Manual; Taught new users how to navigate and utilize MapNet WEB and provided support for users at schools
• Provided information based on historical data for possible future transportation scenarios as requested by Superintendent and/or School Board
GERMANTOWN PSYCHOLOGICAL ASSOCIATES, P.C. 1999 - 2001
7516 Enterprise Avenue, Suite 1
Germantown, TN 38138
Front Desk Coordinator
• Answered multi-line phone, coordinated schedules for nine individual clinicians, scheduled patient appointments, checked patients in and out, and multiple other tasks to insure the front desk ran smoothly
• Pulled patient charts for next day’s appointments, ensuring pre-certification for insurance was current
CHARTER PARKWOOD HOSPITAL 1996 - 1999
8135 Goodman Road 1992 - 1994
Olive Branch, MS 38654
Mental Health Technician
• Responsible for the safety and welfare of the patients, conducted groups and activities, monitored and charted their behavior, filed records, acquired and charted vital signs, and answered the unit phone
Secretary for Director of Nursing
• Assisted DON in scheduling for the hospital and residential treatment centers, compiled monthly reports and preformed multiple clerical tasks
References
Joshua Hill, Owner (no relation)
Southern Hospitality Solutions
*************@*****.***
Erik Bradford, Operations Manager
HutShops, LLC
***********@*********.***
Michelle Beasley, Supervisor
Transportation Department
Shelby County Schools
********@******.***
Christopher Gales
*******@*****.***
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