Customer ServiceRep
Resume:
MEMPHIS,TN **********OR9013087481
*******.********@*****.***
Felicia Richardson- Alphonse
Experience 2010-2011 Cooper family Nanny Houston, Tx
• Light Housekeeping
• Pick up preteen from school and take to after school activities
• Assist with homework
•
2010 Office Team Houston, Tx
Customer Service Rep
• assist customers with their questions, problems and complaints via phone @ Counterforce Security(Home Alarm)
• Sold Home Alarm System Packages Via The Phone
2007–2009 British Airways Jacksonville, Fl
Travel Consultant
Ticketing Agent, Booked Plane Tickets in Amadeus and accurately serviced clients travel arrangements through the CRS.
International, expedient, cost effective route and anticipate clients need
Extremely knowledgeable in the areas of destination geography
Strong customer service skills
2005–2007 Extended Stay Hotel Jacksonville, Fl
Front Desk/Night Auditor
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count Cash at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
2003-2004 Cingular Wireless Jacksonville, Fl
Retention Sales Representative
Handled Customers requests or inquiries concerning services, billing products, and equipment.
Communicated with customers using web based tools
Sell wireless services, products, features, accessories and equipment
2005-2007 All Med Personnel Jacksonville, Fl
Medical Assistant
• Triage, Phlebotomy, Appointments, EKG, Injections, Filing
• Call in Scripts, Specimen Collection, Assisted in Ob/Gyn
• Data entry in Electronic Medical Record (EMR)
• Assist in the implementing physician orders, and scheduling of patients for procedures / test / follow-up appointments.
• Maintains supplies and Sterilization
1999-2005 Home Instead Senior Care Jacksonville ,Fl/Houston Tx
Assisted Elderly Patients with Parkinson’s, Diabetes, COPD, and Alzheimer with meal prep, errands, medication reminders, showers, mobility, Hoya transfers and light housekeeping
2001-2002 Target Cashier/ pricing team- Cashiering and assisting customers
Education 1993-1997 UNITED STATES NAVY
Yeoman- Administrative Assistant- Typed Awards and Reports
Sent Secret Message
Answered Phone and Ordered Inventory
Painted Navy Vessels
1998-2005 Florida Community College Jacksonville, Fl
• Associate in Arts
2009-Present Kaplan University
• Working On Bachelors In Legal Studies
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