Sales Manager
Resume:
Joe W Marks
**** ******* ***. ****, ***. ****
Knoxville, TN 37912
*********@*******.***
Dear Friend,
I am currently seeking a challenging career opportunity, and although I have been involved in sales/marketing and product support/customer service, I am very much open to varying opportunities. As demonstrated in the accompanying resume, my professional qualifications include twenty-seven years in technical service background for diesel engines; eleven years of territory management performing product support, parts marketing, technical service training and sales to increase parts sales and revenues as well as market share; utilizing strong communication skills as well as building strong interpersonal relationships with all territory customer accounts.
As you can see my background is in technical service and sales/territory management; most recently holding the position of Fleet Manager for a construction company. I will consider various opportunities where you may have appropriate openings and provide opportunity for my advancement within your organization. I believe I will be an asset to your organization, as well as your providing me with the diverse opportunities and stability of a stable strong company that I desire.
Thank you again for your consideration.
Sincerely,
Joe W Marks
Joe W Marks
5800 Central Ave. Pike, Apt. 3205
Knoxville, TN 37912
*********@*******.***
Career Objective:
To gain a challenging career and diverse opportunities that offers growth potential, as well as the stability of a strong company.
Professional Profile:
• Nearly three decades of technical service background with diesel engines/service shops
• Past eleven years in territory management utilizing strong communication and relationship building skills
• Worked with key vendors to set up accounts and maximize market potential for customer base
• Maximize market visibility by planning and attending tradeshows, conferences, and event promotional initiatives
• Generate new business through cold-calling, referral and lead follow-up, and customizing sales strategies to address client-specific needs and markets
• Build and utilize strong relationships with support reps from manufacturing as well as our own end user/customer and State Specifications Committee and influencers for state bid business
• Acquire new sales strategies/techniques by attending various sales training events conducted by top level sales consultants through Caterpillar and Daimler/Freightliner/Thomas Built buses.
• Initiate an overall maintenance program for vehicles, and equipment for a major construction fleet. Schedule and discuss repairs and fabrication w/vendors.
• Administer DOT qualifications and safety standards for the vehicles and drivers of fleet
Professional Experience:
ITG (Improved Technologies Group), Division of IPR (Inland Pipe Rehab), Knoxville, TN (Corporate offices in Woodlands, TX) (ITG performs pipeline rehab/cured in place lining and operates primarily as a construction company.)
July 2010 – Oct. 2011
(Company corporate downsizing and restructuring to perform management and administration from a regional position, thus eliminating my position)
Fleet Manager
Duties: Manage day-to-day operations of the division’s trucks and equipment as well as maintain the administrative aspect of the fleet and drivers. Schedule and oversee all repairs and fabrication work to be done to keep each crew operating. I did this with no spare equipment, so it was very challenging to keep up with. Managed all the DOT qualifications for drivers and equipment (approximately twenty drivers and 100 major vehicles/pieces of equipment) All the trucks had specialized equipment configured to perform the cured in place lining with hydraulics being a big portion with several crews mobilizing to different parts of the Southeast. Implemented a maintenance program and put together all the DQ files and vehicles/equipment maintenance files.
Rodgers Cadillac Saab (Automotive Dealership), Knoxville, TN Nov.’08 – July 2010
Service Advisor
Duties: Advise and sell service work needed for customer vehicles. Maintain customer satisfaction by communication between customer and service technicians.
Worldwide Equipment (Mack/Volvo Truck dealership), Knoxville, TN Aug’08 – Oct’08
Sales Rep
Duties: Territory mgmt. to capture more class eight truck sales market share between Knoxville and Nashville, Tennessee areas (Unfortunately this opportunity ended prematurely as a result of the stock market crash and the need for Worldwide’s corporate management’s decision to reduce overhead.)
Whayne Supply Co. (Caterpillar/Thomas Built Bus Dealer), Lexington, KY April ’04 – Aug’08
Sales/Product Support Rep.
Duties: Territory Mgmt. to increase market share in sales by building strong relationships and implementing superior customer support (consisted of parts marketing and product internet systems set up and training and utilizing a strong service background for troubleshooting assistance).
Build strong relationships between our manufacturing sales reps and end user customers (influencers and key decision makers) to gain market share.
Work with school districts and their transportation departments for their purchases, servicing, and product support of their school buses.
Whayne Supply Co. (Caterpillar/Truck Engine Business), Lexington/Louisville, KY
April ’97 – April ‘04
Product Support Sales Rep.
Duties: Managed territory utilizing strong communication and relationship building skills to increase parts’ sales/marketing, meeting product support initiatives, working with OEM dealer personnel performing parts and service training, helping with engine/parts failure analysis to increase overall parts sales.
Whayne Supply Co. (Caterpillar Dlr.) , Louisville, KY Feb ’89 – April ‘97
Technician
Duties: Perform overall engine service for “On –Highway” truck shop/Caterpillar Dealer. Number 1 (senior) shop tech performing all facets of repair from general preventative maintenance to complete engine replacement and overhaul; electronics troubleshooting; fuel systems rebuilding
Vulcraft (Div. of Nucor Steel) , St. Joe, IN 1985 – 1989
Tractor /Trailer shop Technician
Duties: Trailer fabrication and repair and fleet maintenance for tractor and trailers
City of Auburn Street Department, Auburn, IN 1981 – 1985
Shop Tech.
Duties: Fleet maintenance for equipment and trucks
Tri-State Agri Traders/John Deere Dealer, Waterloo, IN 1980 – 1981
Duties: Performed all facets of repair on full line of agricultural/farm equipment and commercial/earth moving equipment; set up and assembly of new Ag equipment/farm implements
Education:
Various sales training classes thru Thomas Built Buses/Daimler/Freightliner, most recently by John Townsend & Associates and Caterpillar sponsored sales consultants
• Sales related: time and territory management training
• Various truck engine technical service training classes through Whayne’s own Caterpillar certified training facility
• Completed course of auto/diesel repair at Nashville Auto Diesel College, Nashville, TN, 1979 – 1980
• Graduated from Dekalb High School, Waterloo/Auburn, IN, 1979
Accomplishments:
• Received awards trip with Caterpillar for top 10 TEPS managers in the country program, 2004 (for which Caterpillar sets forth certain criteria that each territory manager must meet with their respective dealers/customer base)
• Increased parts sales by doubling overall territory volume in four year period (from four to eight million) 1997 – 2001
• Implemented all marketing programs offered by Caterpillar to boost customer/OEM dealer parts sales and secure customer loyalty
• Surpass yearly company initiatives for sales and product support
• Most recently - initiated an overall fleet program for drivers, vehicles, and equipment to manage and administrate day to day operations and eliminate downtime and unscheduled repairs; initiated driver training program; administered all DOT qualifications for drivers and trucks
References:
Frank Lewis (second level supervisor)
VP/General Manager Power Systems
Whayne Supply Company, Louisville, KY
Barry Zink (first level supervisor¬)
On-highway engine Business Manager
Whayne Supply Company, Louisville, KY
Gordon Burkett (Service Manager)
Louisville Harley Davidson, Louisville, KY
Cory Compton
Direct Sales Representative/Regional Sales Manager
Thomas Built Buses, High Point, NC
Mark Watson
Transportation Director (former customer)
Franklin County Schools
Frankfort, KY
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