Customer Service Manager

Sandy Gharahgozlou

**** * *** ******** ***

Banning, CA 92220

OBJECTIVE

Campground Host or position in campground

Esl teacher or librarian assistant

SUMMARY OF QUALIFICATIONS

• 30 years experience in customer service/ retail and non profit

• Effective communication skills

• Experience in dealing with people from all cultures

• Motivated and enthusiastic about developing good relationships with coworkers and students

• Effective working alone or as a cooperative team member

• Professional in appearance and presentation

CUSTOMER INTERACTION

at

1.LAMPLIGHT BOOKSTORE AND COFFEE SHOP, 2.UALR, AND 3.CALS LIBRARY

• Handled face-to-face contacts with new and established customers/students/patrons

• Interacted with people from many nations and cultures while teaching international students English at IELP,

• Handled front desk and reception positions with by remaining professional and helpful

• Retained good knowledge of organization’s services in order to direct and service the customer /student/patron with any question

RETAIL SALES at

LAMPLIGHT BOOKSTORE AND COFFEE SHOP

• Handled all aspects of order taking and processing

•Maintained accurate, and current computer records of inventory, suppliers, brokers,and shippers

• Organized and styled merchandise for effective presentation

• Increased revenue for through market research, promotion and expansion

• Promoted books and giftware products at trade shows throughout the region

• Organized and opened coffee shop to increase customer base.

• Handled all aspects of running a small food service business

• Contacted and promoted local musicians to perform

• Organized and promoted small concerts in unison with local colleges

MULTICULTURAL COMMUNICATION

at UNIVERSITY OF ARKANSAS AT LITTLE ROCK, UALR

• Teaching ESL at Intensive English Language Program, IELP

• Student Advisor at IELP

•Liaison for International students and Main campus

•Helped Dorm students with cultural, as well as personal problems

•Responsible for airport pickup and temporary lodging

• Finding permanent housing

•Negotiating and solving problems with home stay families

• Extracurricular Activities Coordinator

• Planning and executing a 2-day orientation session every term

•1st day - University campus tour

•2nd day- City tour and settling in

•Planning and organizing trips, such as, camping, canoeing ,hiking, spring and Christmas break trips

•Planning and organizing Potlucks on campus

•Planning and organizing Graduation programs and receptions every 8 weeks

CENTRAL ARKANSAS LIBRARY SYSTEM (CALS), MAIN LIBRARY

• Worked in the Circulation Department, in an 11 branch library system called CALS

• Maintained and processed all online memberships at CALS

• Main Library is the administrative branch for the system

•Maintained and processed the new titles

•Organized and styled new titles for effective presentation

•Maintained displays and design of displays for books in the "New Book" area

•Processed all titles into and out of a temporary collection

• Maintained statistics for the Circulation Department at Main Library

• Handled front desk duties

•Checking out items to patrons

•Creating new memberships •Collecting fines and donations •Sorting and shelving items returned

•Problem solving

• Responsible for Information desk duties

•Greeting and directing patron s in a multi floor multi building complex

•Instructing patrons in computer use

• Helping patrons decide what materials they need and helping find those item in the library

• Being aware of who enters and leaves in order to insure safety

• Handled phone systems including, switchboard, multiline, and walkie-talkie communication

• Handled inter-office computer communication systems including Outlook and SharePoint

• The computer programs I am most confident about using are included in Microsoft 7

•Outlook and SharePoint to update and communicate with coworkers

•Excel for recording statistics and sending payroll info

•Millennium is a library program used to process and record anything dealing with items in the Library collection or patrons in the system

EMPLOYMENT HISTORY

1983-2002 Lamplight Bookstore and Coffee Shop

Owner / Manager

2002-2007 Frostop inc. and Freebees

Owner

1998-2002 Intensive English Language Program (IELP)

University of Ar kansas at Little Rock (UALR)

Teacher/Student Advisor/ Activities Planner

2005-2007 Laman Library

Circulation Department

2007-2010 Central Arkansas Library System

Circulation Department

Contact this candidate