Customer Service, Retail Sales Associate, Cashier, Delivery Driver,
Resume:
Rebecca Ferrari
**** **** *** ***, ****** City, CA 91780
Cellular 626-***-****, Home 626-***-****
******************@*****.***
Position Desired
Seking position in Customer Service, Delivery Driving Service, and/or a Retail Clerk position where my extensive experience will be further developed and utilized with a growth-oriented company that offers challenging responsibilities and the potential for advancement. An opportunity to add value by contributing my experience and knowledge while seeking avenues to grow professionally. An entry level position in an organization, where there is an opportunity to exhibit strengths and enhance skills while striving for the growth and development of organization.
Relevant Experience and Skills
• Delivering items.
• Inspecting vehicle for operation.
• Loading and unloading products.
• Resolving clients complaints.
• Driving vehicles through different routes.
• 3-4 years experience in Customer Service related industries.
• Promptly answered telephone calls to reflect professional corporate image.
• Knowledgeable in accordance which involve the use of food service achines,processes, or methods such as saws, knives, wrapping machines, grinders and licing machines, coolers and refrigeration machines, work tables, scales, cutting blocks.
• Enthusiastically represented the company by professionally greeting visitors.
• Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store.
• Developed financial reports and presented results to management, which enabled management to make sound business decisions based on accurate financial position of the company.
• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
• Priced items and rotated stock by bringing old stock forward on shelves during quieter times.
• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
• Resourceful, energetic, competent, multi-task and results-oriented.
• Work well as a team member or independently.
• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
• Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
• Competent using software including: Windows, Word, E-mail, and the Internet.
• Mediation and problem solving skills.
• Extensive knowledge and experience in the food and beverage field.
• I have years of experience of cash handling and cash register experience.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Understand customers needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals
• Ability to prioritize tasks with an attention to detail while ensuring a customer first focus
• Able to adapt to many working environments
• Can type up to 70wpm
• Strong sales background
• Maintains files, records and routines needed to insure the efficient operation of the
obile service, such as delivery and pick ups logs forms
• Picks up boxes of documents from our clients of different locations, as required.
river also has to do the entire up load to the van. Counts and writes down in to a
og sheet the amount of boxes receiving.
• Delivers boxes of documents to our clients of different locations, as required.
river also has to do the entire down load of boxes from the van. Counts and
rites down in to a log sheet the amount of boxes that are been deliver.
Work Experiance
3/31/12-4/16/12
RJ's Remedies
Delivery Driver/Bud Tender
Supervisor - Richard
1813 w jacaranda pl, Fullerton CA 92833
(714)714-***-****
-Computer and Internet capable
-Outstanding personality & communication skills, both verbal & written
-Previous Cash Handling experience
-Honest, Responsible, Mature with a strong work ethic
-Good listener, able to follow orders, accurate and attentive to details
-Clean and well organized
-Positive and Cheerful
-Good memory for names and numbers
-Processes payments by totaling purchases
-Keeps clientele informed by notifying them of preferred customer sales
and future merchandise of potential interest.
-Contributes to team effort by accomplishing related results as needed.
11/4/11 - 3/16/12
All City Management Services "the Crossing Guard Company"
Crosswalking Guard
Supervisor - Angelina Or George
10440 Pioneer Blvd Ste 5, Sante Fe Springs Ca 90670
•Stand on the side of the street from which children are approaching. If there is a pedestrian push button, push the button for a WALK signal?
• Group children a safe distance from the curb or edge of the street or behind the “stand-back” line. Instruct children to cross only at the guard’s signal?
• Teach children who approach a crossing on a bicycle, scooter, or skateboard to dismount and push the bicycle or
scooter or carry the skateboard across the street as a pedestrian?
• Enter the street in this sequence:
1.Enter the street only with a WALK signal, and the STOP paddle or stop-arm held high? Stand on the crosswalk
line closest to the intersection?
2.Face traffic and make eye contact with drivers who are attempting to turn
3. Verbally instruct the students to begin their search (left, right, left and over their shoulders, for turning traffic cross when safe.
4.Tell the students to continue walking if the signal changes to flashing “DON’TWALK”, but do not allow children to start crossing at this time.Help students learn that a flashing “DON’TWALK” signal means Don’t Start.
5.Wait for children to reach the opposite side of the street?
6. Return to the curb or edge of the street with your STOP paddle or stop-arm held high? After reaching the
curb or edge of the street,a guard can lower his or her hand(s) and allow traffic to flow again.
2008 to 2010 Cashier/Hostess
Clearman's Galley, San Gabriel, CA
-Obtained and administered price verification on products. -Receive payment by cash, check, credit card. Issued receipts, refunds, credits. -Sorted, counted, and wrapped currency and coins.-Greet customers. Resolve customer complaints. Answer customers' questions. Provide excellent customer service. -Stock & sell merchandise. -Maintain clean and orderly checkout areas. -Stocked food, condiments and supplies for the purpose of maintaining adequate quantities and security of items. -Required to perform basic math, including calculations using fractions, percents, and/or ratios; read and follow instructions; and understand multi-step written and oral instructions. -Required to satisfactorily perform the functions of the job include: adhering to safety practices; operating equipment used in quantity food preparation; and preparing and maintaining accurate records. -Helps people decide what types of products or services would best suit their needs. -Reduced the time required to respond to customer requests and improve customer satisfaction by providing front line counter staff with the skills, knowledge authority needed to resolve customer inquiries and complaints.-Expert in cash handling and dealing the customers excellently.-Received customers appreciation for swift service.
2008 to 2009 Team Member/Cashier
Jamba Juice, Pasadena, CA
-Provided excellent customer service. -Solicit sale of new or additional services or products.-Confer with customers by telephone or in person. -Handled food in a safe manner and ensures neatness of department. -Cleaned utensils, equipment, and the storage, food preparation, serving, and eating areas for the purpose of maintaining sanitary conditions and meeting health and safety requirements. -Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.-Practised the usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling. -Bagged, boxed, wraped, and/or gift-wrapped merchandise.-Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. -Opened & Closed store. -Mopped, swept, maintained bathroom facilities.-Demonstrated superior public relations skills and vital ability to placate unsatisfied customers. -Helped increase profits by devising and recommending a variety of promotions and customer incentives which significantly increased patronage.-Saved time and money, and received senior management recognition for outstanding speed of service.
2007 to 2007 Meat/Seafood Clerk
Ralphs Grocery, Temple City & Duarte, CA
-Handled seafood case. -Open/Closed department. -Stocks food, condiments and supplies (e.g. checks for expiration dates, etc.) for the purpose of maintaining adequate quantities and security of items. -Pull any distressed meat from fresh meat case and dispose of properly(mark down, reduce or trash. -Wrap, weigh, label and price cuts of meat. -Cut, trim, bone, tie, and grind meats. -Receive, inspect, and store meat. -Knowledge of principles and processes for providing customer and personal services - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. -Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. -Assessing the value, importance, or quality of things or people. -Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. -Uses cleaning chemicals and supplies in accordance with specified safety protocols.
2006 to 2007 Meat/Seafood Clerk
Walmart Supercenter, Rosemead, CA
-Restock any outofstocks with fresh meat having priority. -Receive, store, and issue sales floor merchandise. -Stock shelves, racks, cases, bins, and tables. -Arrange merchandise displays. -Clean display cases, shelves, and aisles. -Design and set up advertising signs and displays. -Stamp, attach, or change price tags on merchandise, referring to price list. -Answer customer questions about merchandise. -Fill fresh meat case, lunchmeat and frozen meat as needed. -Properly rotate fresh meat case and fresh meat cooler. -Insure that proper rotation is being followed in cases as well as coolers and freezers. -Check all cases, coolers and freezers for proper refrigeration. -Insure that proper cleaning procedures are being followed at all times. -Lift product boxes and equipment up to 45+ lbs. -Meet customer needs with a smiling face and remember that the customer always comes first. -Handle all customer questions and concerns. -Rotating product and discarding any out of date items.-Loading and unloading pallets and trucks with incoming items to be stocked. -Contributed substantively to a high level of patron loyalty through my interpersonal skills, length of service, personal presentation and my understanding of the personalities, preferences and expectations of customers.
2006 to 2006 Kid Check/Cashier/Food Service/Hostess
Chuck E Cheese, Monrovia, CA
-Concepts are characterized by QUALITY entertainment and food service, FUN activities, while giving EXCEPTIONAL VALUE and satisfaction to our guests.-Operate food preparation equipment. -Prepare appetizers, salads, or cold dishes.-Provide customer service. -Stock or organize goods. -Serve food and beverages to customers. -Calculate monetary exchange. -Clean rooms or work areas. -Resolve customer complaints. -Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations. -Sold company merchandise and other store items to customers. -Planning staying organized, multi-tasking, attention to detail and a high level of energy are essential to the success of a CEC management.
2006 to 2006 Sandwhich Artist
Subway Restaurant, Arcadia, CA
-Operate food preparation equipment. -Prepare appetizers, salads, or cold dishes. -Provide customer service. -Stock or organize goods. -Wash dishes, glassware, or related utensils. -Clean rooms or work areas.-Follow recipes. -Demonstrates a complete understanding of menu items and explains it to guests accurately. -Exhibits a cheerful and helpful manner when dealing with guests. -Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. -Understands and adheres to all quality standards, formulas and procedures as outlined in the Operations Manual. -Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up. -Maintains professional appearance and grooming standards as outlined in the Operations Manual. -Requires bending, standing, and walking the entire workday.-Ability to lift 10 pounds frequently and up to 50 pounds occasionally.
2005 to 2000 Hostess
Marie Calanders, Arcadia, CA
-Performing for people or dealing directly with the public. -Greet guests. -Provide guests with menus.-Operate cash register.-Evaluate premises for cleanliness. -Inform patrons of establishment specialties and features.-Knowledge of principles and processes for providing customer and personal services. -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.-Actively looking for ways to help people. -Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.-Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Education
2005 Temple City High 9501 E Lemon Ave, Temple City CA 91780
H.S. Diploma
GPA: 3.2. Participated in the City of Hope/ROP 2004 Healthcare Occupations Summer Internship Program and awarded a certificate of recognition for serving 5 months.
Community Activities
2000 to 2005 Youth Director Assistant
Our Savior Lutheran Church, Arcadia, CAActively encourage young people to participate in the youth activities, worship and educational activities of the congregation.Plan and implement activities of the high school age youth to include:a. Minimum of two regular activities each month, which contain elements of fellowship, fun and faith development.b. Fund-raisers, as needed, to support special high school youth activities and trips.c. Sports leagues for high school youth in cooperation with other congregations.d. Minimum of three service projects per year.2. Oversee the recruitment and training of adult volunteers for high school youth.
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