Customer Service Quality Assurance
Resume:
Bethany C. Frazier
Atlanta, Georgia 30331
E-Mail: **********@*****.***
Objective: To obtain a position that will give me the opportunity to use my current & previous skills to contribute further to the success of the organization and help me develop new talents that will benefit my
future career growth.
Work Experience:
Staffmark Staffing Services (The Home Depot Human Resources Services) – Atlanta, Georgia
Retail Staffing Analyst – December 2011 – April 2012
* Performed employment screen interviews with applicants via phone within a call center.
* Responsible for scheduling in-store interviews for management in regards to positions for potential
candidates.
* Successfully maintained & went above weekly quality assurance quotas in performing professional &
excellent customer service.
* Completed customer service projects to acquire candidates for positions in the company.
* Assisted internal associates with customer service policies & procedures.
Banfield Pet Hospital – East Point, Georgia
Veterinary Nurse Assistant – May 2011 – September 2011
* Provided support for the veterinarians and nurse technicians in ensuring care for all pets.
* Educated clients about preventive care, pet health needs and other hospital service issues.
* Obtain relevant and complete information from clients regarding their pets to help provide the correct
diagnosis for their pets.
* Ensure the safety of pets, clients and associates by utilizing safe restraining techniques. Also follow
standard protocols and maintaining clean, sterile and organized treatment areas.
* Completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the
hospital and monitoring hospitalized or surgical pets.
Kelly Staffing Services (Southeasten Transportation) – College Park, Georgia
Dispatcher – October 2010 – November 2010
* Provided drivers information relaying and gathering pertinent travel information to and from drivers
regarding patients in a call center environment.
* Provided customized assistance for patients regarding transportation to and from medical related offices.
* Responsible for tracking the patients throughout the entire duration of travel.
* Followed up with patients to ensure that their transportation was a pleasant experience and to find out if
any improvements were needed.
Spherion Staffing Services (AT&T/Yellow Pages.com) – Atlanta, Georgia
Customer Service Representative – January 2009 – March 2009
* Received inbound call from customers requesting info regarding businesses and services in a call center.
* Provided information to customers in regards to services provided by businesses in the United States.
* Utilized software to complete all requests from customers.
* Received and provided training in order to further growth with the company.
AutoTrader.com - Atlanta, Georgia
Inventory Technician Support Specialist – December 2007 – July 2008
* Provided assistance in a technical support environment to internal & external customers in a call center.
* Provide support regarding technical research, analysis and resolution of inventory issues in a Customer
Service environment.
* Assisted & trained AutoTrader.com internal and external customers including Dealer Support & Dealerships.
* Work cooperatively and jointly with all departments to provide outstanding customer service to all customers.
This includes the ability to work as a team to contribute to a high team morale and commitment to exceed all
team and departmental goals.
* Utilize standard tools and internal applications, as well as defined processes to troubleshoot issues to the root
cause for appropriate solutions.
AutoTrader.com - Atlanta, Georgia
Dealer Account & Transactional Support Specialist – May 2002 – November 2007
* Provided customized service & technical support to dealers who utilized AutoTrader.com as an advertising
venue in a call center.
* Provided assistance & trained dealerships on best practices and best use of their products.
* Assisted Internal & External Sales Representatives to acquire and maintain dealership businesses.
* Trained dealers and sales staff on Autotrader.com's tools and processes.
* Provided problem solving assistance to dealers regarding their products & any technical issues that may arise.
Programs of Experience:
* Windows XP
* Microsoft Tools:
Microsoft Outlook, Microsoft Word, Microsoft Excel
Skills: Typing: 30 - 40 wpm, Data Entry: Alpha – 7,000+ ksph; Numeric - 8,000+ ksph
Education: West Fulton High School - Atlanta, Georgia
Diploma in Academic Studies
Contact this candidate