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Administrative Assistant Customer Service

Location:
Fort Washington, MD, 20744
Posted:
November 03, 2011

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Resume:

Ms LaKeia Adams

**** *********** **** **** **********, MD 20744

240-***-**** (C)

pi1lhu@r.postjobfree.com –Email

Qualifications: Experienced administrative professional with 10 years administrative support experience. Action-oriented, problem solver providing general administrative support at the customer’s training facility. Quick learner, able to coordinate several tasks simultaneously, with excellent communication skills.

Education: Crossland High School diploma - July 2002; Strayer University College: Business/ Human Resources Management (2008- 2009); Argosy University Business Human Resources Management (2011)

Technical skills: Proficient in Microsoft Office, Excel, Outlook, and PowerPoint. Defense travel system, AEVIS, AVARS, lotus notes, VTC, and PeopleSoft. Experience with quick time and MAC computer.

Clearance: TS/SCI full scope polygraph

TRAVEL: Will travel up to 25%

Professional Experience

ManTech; Reston, Virginia November 2006-September 30, 2011

Administrative Assistant II

• Maintains a schedule of appointments for staff and senior officers.

• Compose correspondence, monitor external/internal communications, address communications in an expeditious manner and bring critical issues to the Director and Chief.

• Produces documents for client, including instructions and spreadsheets.

• Manages visitor access for cleared and non cleared employees in AVARS database.

• Maintains tracking records and filing systems; archives files as necessary.

• Performs data input, data collection and research; retrieves information and documents from databases.

• Presents information through briefings to various audiences.

• Coordinates and participates in the scheduling and organizing of test off-sites.

• Greets and escorts visitors and guests.

• Opens incoming mail, faxes and other documents.

• Provides back up support and assistance as required.

• Managed supply requests and inventory for my office.

• Coordinates the Video Teleconference Communication System to enable the testing of Officers abroad.

• Converts recorded testing data into the QuickTime application.

• Manage incoming outgoing communications, including telephone, email and fax.

• Approve vouchers for reimbursement through the agency’s database (AEVIS)

General Dynamics; Mclean, Virginia October 2005 – November 2006

Customer Service Representative

• Provided support to Intelligence Community.

• Received and disseminated messages.

• Coordinated activities with various administrative support personnel.

• Managed general travel information.

• Lotus notes proficiency.

• Arranged, as appropriate, domestic and Defense travel system and prepare and coordinate schedules, itineraries, and passport and visa request.

• Maintain tracking records and filing systems

• Manage incoming and outgoing communications, including telephone, email and fax.

• Learned how to read cables.

• Collected information for meetings and discussions for the Director and staff officers.

• Experience with PeopleSoft.

SSI Services; McLean, Virginia November 2004 –October 2005

Office Worker

• General office cleaning and assistance.

• Performs data input, data collection and research.

• Greets and escorts visitors.

• Monitor external/internal communications.

• Provides back up support and assistance as required.

• Provided support to Intelligence Community.

Bright Minds daycare; Clinton, MD November 2003- November 2004

Admin assistant

• Performs data input, data collection and research.

• Monitor external/internal communications.

• Provides back up support and assistance as required.

• Opens incoming mail, faxes and other documents.

Dr. Paul Cunningham, Office of Ophthalmology Clinton, MD September 2001 –November 2003

Administrative Assistant/Receptionist

• Provided general administrative support, including insurance verification, record keeping, and billing.

• Maintains tracking records and filing systems; archives files as necessary.

• Manage incoming and outgoing communications, including telephone, email and fax.

• Managed inventory for my office.

• Provides back up support and assistance as required.

• Coordinates and participates in the scheduling.



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