Customer Service Sales
Resume:
James Casey
St. Joseph, Missouri 64503
********@***.***
Objective
Seeking a Full Time, Sales,Customer Service or Warehouse position with emphasis on Customer satisfaction.Resourceful, Customer Service Professional seeking a position with a company that is committed to helping their customers SOLVE their problems.
Work Experience
Small Business Owner
5/2004 - Present A.C.E. Shuttle, Saint Joseph, Missouri
Started a local Airport Shuttle business after assisting another business of this same type. I act as valet, greeter,sales,customer service liaison, and porter for our growing customer base
Team Leader Deli Dept.
12/2001 - 1/2004 Meijer Stores Inc., Algonquin, Il
12/01 TO 07/02:Responsible for daily ordering of Deli goods. Daily inventory for accurate orders. Daily rotation of product to ensure best possible condition for sale. Coordinate in store promotions with other departments for cross merchandising. Reset displays weekly to follow promotions. Create and display new signage for daily or weekly promotions.07/02 TO 01/04:Promoted to Co-Team Leader of the Deli Department, Assisted Team Leader in, Creating and adjusting weekly work schedules for approximately 20 Team Members. Order goods for entire Deli Department (approximately 750 items). Product rotation and proper display conditions for best possible presentation to customers. Order product for next week sales promotions and anticipate sales for upcoming events. Training of new Team Members and follow up to resolve any possible issues. Daily and Weekly meetings with Team Members to find and correct any internal problems. Monthly meetings for in store education. Aquired Serve Safe Certification 07/03
Customer Service Representative
3/1999 - 4/2001 G.E. Tech Team, Hoffman Estates, Il
Level II Help desk Technician, Customer Service representative, Assist customers via telephone in the troubleshooting and repair of modem related problems. (US Robotics- 3Com)Took customer calls and created RMA information so customers were able to return defective merchandise for warranty repair Average 50 - 60 calls per dayG.E. Warranty ManagementExtended warranty support for Circuit City and Office Max.Provided "full system" hardware support for various OEM computers and related peripherals
Technician/Sales
5/1996 - 12/1998 Compuaction Inc., Chicago, Il
Diagnose and bench repair a full range of desktop and laptop computer systems.Responsibilities expanded to include purchasing as well as coordinating andassigning work to field technicians as well as other bench technicians.Based on strong sales experience, established and personally handled sales functions Including; pricing and quoting for both equipment and parts, generating new sources of revenue. Key contact for both commercial and individual customers providing technical assistance including data retrieval and recovery
Contract P.C. Consultant
12/1994 - 4/1996 H. Allen & Co. Northern Trust Bank, Chicago, Il
Assigned to Northern Trust Bank by H.Allen & Co. to assist in the creationof a new department designed tracking system and set up related databaseto control an in house inventory of approximately 2000 computers andperipherals. Inspected and logged all existing and new acquisitions.Established and administered a “Lending Library” of PCs and related equipment for bank employees personal use.
Education
7/1992 ITT Office Machine Repair Technician Certification course, Chicago, Il.
Certification
1 year training course focussing on the troubleshooting and repair of various office machines. Including, computers, photo copiers,and fax machines.
Skills
Computer hardware technician Customer Service sales
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