Customer Service Medical Assistant
Resume:
Deborah Lewis
Fairfield, NJ *****
*******.*******@*****.***
OBJECTIVE: Utilizing and building upon well developed healthcare knowledge, administrative experience and customer service skills to the benefit of my employer, leading to additional professional and personal growth.
CERTIFICATIONS: Microsoft Word Medical Assistant (RMA)
Microsoft Excel Phlebotomy Technician
SKILLS: ADMINISTRATIVE CUSTOMER SERVICE
Microsoft Office Programs Customer Maintenance
Database Management Conflict Resolution
Correspondence Preparation Invoicing
Event Planning Order Processing
Type 65 wpm Multi-line Phone System
Filing Data Entry 8100 kph
EXPERIENCE:
09/11 – Present Temporary Administrative Positions Various NJ Locations
Clinical Research Assistant: Assisted with various contractual phases of establishing clinical trials, processing regulatory documents, as well as procuring and maintaining Investigator CV and licensing information. Organized sponsor site meetings and monitor review visits. Prepared submissions, agendas and minutes for internal study review board meetings. Aided in the successful completion of the 2012 FDA audit from the preparation phase through the exit interview.
Infectious Disease Practice Assistant: Responsible for the daily front-office operations of the Infectious Disease practice including but not limited to: Maintained the practice calendar for 2 doctors, processing pre-authorizations, chart management, appointment setting, collection of patient co-pays, prescription renewals, Medicare audits, and billing issues.
Proofreader/Report Compilation: Assisted with reviewing confidential company quarterly report in preparation for government filing. Responsible for comparing current quarter findings with published previous quarter report. Verified accuracy of figures submitted for inclusion in quarterly statement. Prepared computer files to be updated with annual corporate figures and statistics.
03/08 – 07/11 Hohokus-Hackensack School of Business & Medical Sciences Hackensack, NJ
Instructor – Medical Assisting Program
Teaching through lecture and lab activities with students enrolled in the Medical Assistant program, providing a foundation for practical application within the school arena and effective application in the workplace. Provide instruction on the various principles necessary for success as an M.A. including but not limited to: Patient care, vital sign assessment, phlebotomy, EKG testing, assisting with the physical examination, medical terminology, laboratory procedures, appointment scheduling, patient reception and processing, medical and surgical asepsis, and the principles of pharmacology.
04/03 – 11/06 North Jersey Media Group/Herald News W. Paterson, NJ
Lead Sales Coordinator – Circulation Department
Accessed and maintained established customer base by resolving service issues and arranging timely subscription payments. Daily reconciled and batched received payments as well as applied account adjustments when needed. Weekly compiled reports tracking customer contact and collection ratios. Trained and oversaw several department employees. Tracked and acquired department resources as needed. Daily utilized Microsoft Office and in-house computer programs.
08/97 – 02/01 Manpower Temporary Service
Temporary & Permanent Placement Service Representative
In-house Representative Wayne, Hackensack, Clifton and Roseland, NJ
Responsibilities included creating, inputting and maintaining employee records, resolving payroll and billing issues as well as initializing invoice debit/credit paperwork and lost check affidavits. Scheduled and coordinated in-take process for applicants, which included interview process, testing and evaluating skills, and checking references. Interacted directly with clientele to assess and fill each company’s needs. Assisted Permanent Placement manager with recruiting and hiring tasks including but not limited to: Maintaining and updating computerized and paper data files, and aiding in the development of marketing strategies. Enhanced applicant database by communicating permanent opportunities to the local Manpower offices.
On-site Placement Representative Citibank/Manpower Office, Englewood Cliffs, NJ
Worked within client’s facility to organize and expand employee base. Prepared, processed and coordinated recruiting advertisement listings in area newspapers. Assisted in resolving conflict resolution issues between employees and customer. Conducted and scheduled interviews, obtained references and administered applicant skill testing. Handled payroll records, check replacement and paycheck advance issues.
EDUCATION: Hohokus-Hackensack School of Business & Medical Sciences Hackensack, NJ
Diploma: Medical Assistant/Pharmacy Technician Graduated: 10/2007 4.0 GPA
2007 National Dean’s List and President’s List Award Recipient
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