Dispatcher / Dispatcher-Operations Manager

Michael A. Cokkinos

**-** **** ****** #** Long Island City, NY 11101 Phone: 347-***-**** 516-***-**** E-Mail: ******@*****.***

Luxury Limousine Dispatch / Dispatch-Operations Manager

Results orientated individual, using my years of experience organizing all available resources to provide the finest service for the client while simultaneously achieving maximum efficiency, productivity and profits.

Professional Experience

London Towncars of New York – Long Island City, NY / Dispatcher Chauffeured Limousine Service 5/2011 - Present

1 Dispatched & coordinated daily work for approximately 70 Vehicle House Fleet. [Sedans, SUV’s, Vans, Buses and Limousines]

2 Pre-assigned work and scheduled staff of 85+ chauffeurs for the following day and into the future. [ based on future work load ]

3 Tracking and monitoring of all jobs and vehicles to ensure correct charges reported for invoicing and all incident reports are accurate and

addressed immediately to maintain highest possible standards for customer service.

Chauffeured Services Unlimited - Long Island City, NY, NY / Dispatcher Manager Chauffeured Limousine Service 12/2006 – 05/2011

1 Dispatched & coordinated daily work for approximately 75-vehicle House Fleet. [Sedans, SUV’s, Vans, Buses and Limousines]

2 Pre-assigned work and scheduled staff of 100+ chauffeurs for the following day and into the future. [ based on future work load ]

3 Coordinated the assignment of vehicles and chauffeurs (including outside independent vendors) with Field Staff for Special Events and outings

of major corporate clientele. [i.e. JP Morgan Chase Financial Road Shows, 2007 & 2008 US Open Tennis Tournament]

4 Coordinated ground transportation requirements under contractual agreement to NYC Hotels.

Attitude New York Chauffeured Transportation – NYC / Dispatch Controller Chauffeured Limousine Service 6/1996 – 6/2006

1 Supervised and administrated a staff of 8 dispatchers to receive, dispatch, monitor, track and coordinate all day to day work for the House Fleet

of approximately 50-vehicles. [Mercedes Benz & Lincoln Town Car, SUV’s, Vans and Limousines]

2 Developed and implemented operation and dispatch procedures for Special Events such as but not limited to Film Studio Movie Premieres,

After-Parties and Press Junkets. [i.e. Sony Pictures, Twentieth Century Fox, Fine Line Cinema and New Line Cinema, Miramax Films]

3 Created and maintained all graphics for Field Dispatch, Vehicle Identification, Airport Assignments, Special Events, Dispatch & Reservation

Departments, Fleet Maintenance documents & charts.

4 Development of new office staff and Chauffeurs.

Axiom Design Systems – NYC / Traffic Manager Digital Pre-Press Service Bureau & Digital Printing Service 2/1988 – 4/1996

1 Redesigned and maintained the Dispatch & Tracking System for all projects.

2 Reorganized, managed and dispatched the In-House Messenger Service (contracted Outside Vendors) for the same day immediate exclusive

delivery of our clientele’s projects through out the Tri-State Area including Massachusetts and Wash. DC.

3 Facilities Manager for the relocation of the office and staff to a facility with 75% more square footage.

4 Maintained and monitored schedule for commercial movers

5 Organized a color-coded system to identify office staff, equipment & furniture distribution with office floor blue prints.

6 System Administrator and responsible for training the staff on the new telecommunications system and voice mail system.

Fugazy Express International – NYC / Lead Dispatcher – Airline Crew Ground Transportation Manager – Director of Reservations & Customer Service

Chauffeured Limousine Service 1/1980 – 12/1987

1 Dispatched and supervised NYC Dispatch Station and 4 other Dispatch Stations for Fleet of 300 vehicles. (1200 orders daily

2 Maintained Dispatch and Converted Air Schedules into Airline Crew Ground Transportation requirements for Eastern, American and United

Airlines using an IBM System 36 Mainframe with customized IBM software.

3 Managed 24/7 Reservation and Customer Service Departments.

4 Developed Training for Reservation and Customer Departments. Supervised all training and scheduled all personnel.

5 First contact for Customer Service issues involving chauffeurs and vehicles. Researched and submitted complaints.

Skills

1 Microsoft Office including Outlook

2 Skilled in various Dispatch, Reservation and Schedule Maintenance Software such as: GT3/ODYSSEY, LIMO MAGIC, LIMO-SYS, INFINITE

DISPATCH SOLUTIONS, GEN-X

3 Speak Spanish.

Education

1 New York Institute of Technology Westbury, NY & New York, NY Campuses 1976 – 1980

References

1 Furnished upon request.

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