Customer Service Management
Resume:
Joseph C. Pauley
Northville, MI **167
********@*****.***
Summary
• Diverse education with an interest in an entry level position to gain experience and start a career
• Effective communicator, problem solver, and team player dedicated to achieving goals
• Various computer skills operating Microsoft Word, PowerPoint, Excel
• Began Masters certificate in Management pursuing further education
Education
• Eastern Michigan University, Ypsilanti MI
Bachelor of Arts, Major: Communication / Minor: Business Management, April 2011 GPA: 3.57 / 4.0 - Graduated Cum Laude
• Eastern Michigan University, Ypsilanti MI
Masters Certificate in Management, September 2011, expected graduation, April of 2013
• Schoolcraft College, Livonia MI
Associates in Liberal Arts, December 2009, GPA: 3.4 / 4.0
Marine Corps Training / Awards and College Certificates
• Meritorious Mast for finishing 2nd in M.O.S. school
• Meritorious Mast for improving mess hall operations
• Counseling Principles & Education / Introduction to Education
• Basic Leadership course/ Individual Leadership Studies / Leadership & Teamwork
• Lifetime Wellness & Fitness / Supervisory Management
• Received a speaking award and scholarship monies from Schoolcraft College
• Multiple Dean’s List certificates / Certificate of excellence in speech communication
• International Institution Global Endorsement
Professional Experience
P.O.W.E.R Inc., (http://www.powerclf.org/) Ypsilanti, MI August 2010 – Dec 2010
Event Coordinator
• Developed and executed a charity event to raise money for a community based non-profit
• Conducted sponsor outreach; including the grand prize of a suite at the Pistons game
• Took lead coordinating with P.O.W.E.R Inc. management ensuring event was suitable for organization standards and needs
• Helped format final product via Microsoft Word
• Contributed to final presentation making PowerPoint slides and speech delivery
United Road, Romulus, MI June 2008 – Dec 2008
Assistant Mechanic
• Serviced and inspected vehicles for safety and maintenance purposes
• Provide quality customer service and received positive feedback on my customer relation skills
• Kept inventory on all parts making sure stock was ready for use
United States Marine Corps, Honorable Discharge USA Nov 2003 – Nov 2007 Property and Training Manager / Chief Cook
• Managed a team of 5 Marines while monitoring the day to day operations of the mess hall
• Responsible for quality of food, temperatures and appearance of dining facilities
• Counseled Marines concerning proficiency, conduct and personal goals
• Conducted safety briefs to educate Marines of possible hazards while off duty
• Kept quarterly inventory utilizing Microsoft Excel
• Updated equipment reports to maintain service and repairs
• Ordered supplies online to ensure inventory was in stock
• Wrote after action reports becoming proficient operating Microsoft Word
References available upon request
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