Engineer Customer Service
Resume:
Eugene Z.
******@**********.***
SUMMARY OF QUALIFICATIONS
• Results-driven QA Engineer and Mobile Tester with a solid knowledge and extensive expertise in manual and automated software testing methodologies and approaches.
• Proficient in test design, development, and quality assurance of cost-effective enterprise level application systems, middleware, and web solutions that exceed client's defined business requirements and expectations.
• Proven expertise of successfully completed software testing projects for Digital Marketing, e-Commerce, Mobile, Retail, Real Estate, IT consulting, Software and Hardware Support, Staffing and Recruiting domains using different environments (Linux and Windows).
• Ample expertise in mobile testing using variety of mobile devices such as iPhone3, iPhone4(S), Android phones and tablets (all versions), iPad(2).
• Experience in using test management tools such as HP Quality Center 10, Jira and Bugzilla during entire testing phase.
• Successfully completed projects using automation testing tools such as HP QTP 10 and Selenium IDE.
• Experience in writing automated test scripts using Data Driven, Keyword Driven methodologies.
• Strong expertise in all phases of SDLC and software test management: defining requirements, planning testing process, executing black box testing, informal and formal, manual and automated, data and functionality testing, analyzing and reporting issues, discrepancies and results.
• Experience in performance of Build Validation and Verification, Positive and Negative, Boundary Values Analysis, Functional, Integration, Regression, GUI Cross–Browser and user acceptance tests.
• Proficient in review of all kind of testability docs like requirement specification, functional document, conversion of the requirements document into detailed test plan, test cases and test scripts.
• Solid SQL skills, can write queries; functions triggers and stored procedures for backend testing.
• Comfortable working as a team member as well as independently, quick learner with excellent analytical, communication and interpersonal skills.
TECHNICAL SKILLS
Mobile Devices: Android 2.0,Android 3.0 (all versions),iOS (iPhone3, iPhone4(S)), iPad(2)
QA Automation Tools: HP QuickTest Pro 10, Selenium IDE, Device Anywhere
Test Process Tools: HP QC, Jira, Bugzilla, Rally, Confluence
Languages: VBScript, SQL, XML, XPath, HTML, HTML5, Flash, Flex, Shell Scripting
SD Methodologies: Agile, Scrum, Waterfall, V-Shape, RUP, Spiral
Architecture: OOP, client server, Mobile apps (Android, iOS)
Databases: MS SQL Server, MS Access, SQL Developer
Infrastructure: SVN, TWiki, XMLSpy, MS Office, FrontPage, Visio
Operating Systems Windows 2000/XP/Vista/7, Ubuntu Linux
PROFESSIONAL EXPERIENCE
Digital Marketing Firm Aug, 11 – now
Mobile Tester / QA Analyst
As a Mobile Tester, I performed web and mobile testing for top 100 US retailers - digital marketing and e-commerce leaders. For mobile testing, I utilized multiple mobile devices such as multiple versions of Android and iOS (iPhone3, iPhone4, iPhone4s) as well as iPad, iPad2 and Android tablets.
• Take a leading role in creation and execution of test cases, participated in the status and retrospective meetings with members of Project management team as well as Development and Deployment team.
• Tested no content website using preview browser and Device Anywhere to execute smoke tests on class A mobile devices.
• Responsible for smoke, look and feel, UI, design, fail over, functional, regression testing as well as ad-hock (exploratory) testing.
• Took a leading role in mobile testing of clients’ websites on the following platforms (Android, iOS, Blackberry and Windows Phone)
• Tested tablet version of sites using variety of iOS and Android tablets.
• Used content management tools to manipulate content in QA and PROD environment to cover all aspects of the testing (RPM, Datahound, CBBC utility)
• Identify, analyze, and document defects utilizing Rally and Jira as defect tracking system and Confluence as knowledge sharing and content and social collaboration tool.
• Involve in defect reporting, defect tracking and defect reproducing.
• Tested websites built on FLEX/Flash/HTML5
• Participate in weekly test planning, project status meetings and reviews.
• Tested shopping lists and Facebook applications that are directly connected with the retailer website and allows purchasing items directly from Facebook application.
• As a member of migration team, responsible for migration of the code to production and testing on different stages before the production stage.
• Worked on POC story for the company on Android SDK.
Environment: Rally enterprise, Jira, Confluence, Device Anywhere, Fiddler, Teamcity, Preview browser, RPM, Datahound, CBBC util, Android SDK, iOS SDK, Android smart phones and tablets, iPhone3, iPhone4(S), iPad(2), Agile, Flex, Flash, HTML,HTML5
Valdi Group Jan, 11 – Aug, 11
QA Engineer/QA consultant on Real Brokers CRM, a SaaS CRM
As QA Engineer, perform manual and automated testing of Real Brokers web based application - a complex CRM solution used by fulltime staff as well as independent real estate brokers. The CRM allows building an effective communication process between brokers as well as provides real time tracking and monitoring of real estate listings: available, under contract, short sales, foreclosure and sold positions.
• Take a leading role in creation and execution of test scenarios and test cases, participated in the functional meetings with members of Project management team as well as Development team.
• Responsible for smoke, functional, regression testing as well as ad-hock (exploratory) testing.
• Involve in creation of detailed test plans, test cases and test scripts for different modules in the application according to the functional requirement documentation.
• Review all requirement specification and functional design documents for completeness and testability.
• Identify, analyze, and document defects utilizing as a defect tracking tool Jira and as a support tool - Confluence.
• Involve in defect reporting, defect tracking and defect reproducing.
• Create and maintain keyword-driven automated frameworks using Selenium IDE for automated testing of the regression Test Suite.
• Write SQL queries on End-to-End testing stage.
• Involve in backend database testing using SQL queries per the requirements.
• Create test matrixes, test data and other test related documents.
• Participate in weekly test planning, project status meetings and reviews.
Environment: HP Quality Center (QC), HP QuickTest Pro (QTP), Jira, Selenium IDE, JavaScript, VB Script, XML, XPath, HTML, Confluence, SQL, SVN, Scrum, Android simulator.
Valdi Group May, 10 – Dec, 10
Test Engineer / QA consultant, on Staffing4Business, a SaaS ATS
As Software Test Engineer, took an active role in both manual and automated testing of Recruitment and Staffing Application Tracking System called Staffing4Business build using Sugar CRM. The principal function of the ATS is to provide a central location and database for a company's recruitment efforts.
• Created manual and automated test cases accordingly to software specifications and requirements.
• Reviewed business and functional requirements as well as design specifications in order to eliminate ambiguity and inconsistency prior to test cases creation on top of them.
• Documented defects, generated status reports, bug reports and presented them in weekly status meetings.
• Utilized Quality Center to create and run manual test cases and automation scripts as well as generate daily status reports.
• Prepared Test Reports and submitted the bug findings to the Defect Tracking system using Quality Center and its modules (Requirements, Test Plan, Test Lab and Defects).
• Developed functional and regression automated scripts using QTP on a web-base ATS application.
• Performed detailed analyses of functional requirements, capturing and translating them in to the test requirements, test and use cases while allocating suitable automation candidates.
• Responsible for development of test strategy, test plans, creation and execution of automated test scripts, reporting test results and working closely with project team members on issue resolution and process optimization.
Environment: HP Quality Center 10, HP QuickTest Pro 10, VB Script, SQL, Agile
Kamien Computing, Schaumburg, IL May, 09 – May, 10
Software Test Engineer
• Took a leading role in all QA and testing activities during UAT and PROD SDLC.
• Actively participated in smoke, functional and ad-hoc testing during SIT phase.
• Tested Applications compatibility on different browser versions (IE, Firefox, Safari and Chrome).
• Involved in Defect Reporting, Defect Tracking and in preparation of Defect Report.
• Performed network installation and support, computer & laptop repair.
• Successfully communicated with clients.
• Coordinated customer service support activities by phone, email and help desk.
Environment: Helpdesk, Bugzilla, MS Office
Belmont Technological Remarketing (BTR), Elk Grove Village, IL Jan, 07 - Apr, 09
Test Engineer
• Performed technical support, serve as primary POC (Point of Contact) for company clients
• Actively involved in troubleshooting of customer’s hardware and software issues
• Responsible for smoke, functional and ad-hoc testing during SIT phase
• Involved in Defect Reporting, Defect Tracking and in preparation of Defect Report.
• Analysed software problems, performed network administration
• Tested, diagnosed, repaired and assembled customer’s computers, laptops and office equipment.
• Responsible for installation of software products, their further setup and maintenance
Environment: Helpdesk, Bugzilla, Wiki, Acronis, Citrix, MS Projects, MS Access, MS Office
Business Link South Yorkshire, Barnsley, UK Sep, 04 – Dec, 06
Computer Technician, Web Designer
• Performed software and hardware technical support and maintenance.
• Designed company website and responsible for updates.
• Created banners and Ads with Macromedia software (Flash, Fireworks, Dreamweaver).
Environment: Dreamweaver, MS Front Page, MS Visio, MS Office, HTML, IIS
EDUCATION
Roosevelt University, IL
Bachelor Degree in Computer Engineering
Contact this candidate