Administrative/Customer Service/ Imports/ Dispatch
Resume:
Regina Kay Marsh
Moncks Corner, SC 29461
*************@*****.***
Objective
I am looking for a position that will utilize my customer service and communication skills as well as my organizational skills.
Qualifications
I have over 20 years in customer service, both personal and telecommunications. I have over 10 years experience in collections and billing as well as computer and office skills and in management. I adapt very quickly to change and I am able to think quickly for problems that may arise. I work well both on my own or as a team player. I am always open for comments that can help me perform my duty’s in a more efficient manner.
Whether I am in leadership or a team member, I am always a team player. I know that given the opportunity, I can become an asset to your company.
Education
1985 R.B. Stall High School, N. Chas. S.C.
Obtained high school diploma.
Relevant Experience
Imports and Collections Manager/EuroUSA Shipping Inc. 2008-2009
Although my title was Imports and Collections Manager I actually handled four different departments for the company. For imports I handled everything from the time the imports left overseas until they arrived to the client here in the US. This included dealing with the overseas agent and the client here in the states. I handled the customs clearance of the shipment and then having the shipment picked up from the ports and delivered to our warehouse. I then handled having the shipment delivered to the client. I handled the dispatching of our delivery drivers as well. This included setting up their routes and their expenses for the trips. Our drivers delivered shipments to our clients up and down the East Coast and as far over as Texas and up the central states. I dispatched for two full time drivers and three part time drivers as well as handling trucking requests for our export department. I handled all billing for the imports department which included billing to the overseas agents as well as to the clients. I handled all collections for our imports and exports department which included collecting from our overseas agents for shipments already completed as well as billing clients for any customs exam fees and/or port charges. The final area I handled was overseeing the warehouse and its employees to make sure that the warehouse ran smoothly as well as making sure the shipments moved in and out as they should. Due to the economy business took a nose dive which resulted in the company shutting down several departments and laying off eight employees which included myself.
Administrative Assistant/J K Harris Inc. 2006-2008
I worked for the Accounting Dept. at J K Harris for two years where I handled entering all new contracts for new clients as well as all data entry into our computer file system for our clients. This included scanning all documents into our system that came in and went out to the client. I handled answering all phone calls that came into our dept. and handled all mail that came in and out of the office. My position also included handling collections of past due accounts and putting together all accounting portfolios as well as tax portfolios that were sent to the client once our accountants finished their monthly bookkeeping and or yearly taxes.
Owner/operator, Perfection Painting 2005-2006
I operated my own painting company. My company subcontracted work from many different main contractors such as High Tower Const., Dockside Condo., and Charlie Wireman Painting. After running the company for a year I decided that I did not want to continue doing this type of work and decided to let my son have the company. I turned the business over to him and he moved the company out to where he lives and is doing very well.
Asst. Supervisor, RGIS Inventory Specialist 4/2004-1/2005
In this position at RGIS, I was responsible for a team of 10 team members that would go from store to store to conduct inventory audits. In running each audit, I made sure that each team member performed an accurate count. I also ran the main computer for each audit and I worked very closely with each store manager to keep them informed of the audits progress as well as making sure that they were pleased with our performance. This position required me to be skilled in customer relations, data entry, problem solving, and leadership.
Supervisor, HCCA 8/2002-2/2004
When I started with HCCA, I was a team member. With in 2 months I was promoted to supervisor. My responsibilities consisted of leading a 4 man team to do commercial and residential cleaning. I was also responsible for communicating with the clients to make sure they were satisfied with the performance of the team. I was responsible for collecting payments and for scheduling next appt.
Shipping and Jobber Dept. Head, Parks Auto Parts Warehouse 1/1997-2/2002
In this position I had many responsibilities. I was in charge of shipping going out and coming in, I made sure that all Parks stores received their daily orders, and I dispatched drivers out to deliver parts to local auto shops. I was also in charge of all data entry of parts that were received and dispatched from the warehouse each day.
Independent Insurance Agent, GPM Life Insurance 6/1994-12/1996
As an independent agent for GPM, I did everything from setting the appointments to holding the interviews with the clients. In this position, I was required to be a file clerk, to be proficient in data entry, be a sales person, a receptionist, and be in customer relations.
References.
Anita Shipman/ Parks Auto Parts-843-***-****
Mary Hensley/Trident Hospital-843-***-****
Mark Nash/EuroUSA Shipping Inc. 843-***-****
Ruby Tucker/EuroUSA Shipping Inc. 843-***-****
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