*** ********* *****

Milton, Ontario, L*T *B*

Tel: 416-***-****

pgu39s@r.postjobfree.com

Bogdan Kowalczyk

|Objective: A contract position in Bilingual Technical Support role

Oustanding customer focus.

Exceptional communicator and team player

Punctual, self-motivated, well organized, always ready to assist and go the “extra mile”

Fluent in English, French, Polish, German and Ukrainian

Education:

International MBA, Schulich School of Business, York University, Canada 1998

Major: Management of Information Systems

B.A. (Honours), University of Windsor, Canada 1995

Major: Philosophy and German

Windows XP, 7, Windows Server 2000, 2003, 2008, basic skills in RedHat 5

Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio)

Microsoft SQL Server 2000, 2005

Computer Hardware Troubleshooting and Repair.

Work Experience:

Atria Networks LP (Telecommunications) 2009 –2010

Network Operations Team

Supervised bilingual team of 12 technicians in 24/7/265 support environment

Handled customer and technical escalations.

Build, coached and managed team.

Implemented procedures and processes to achieve corporate and team's objectives

Fusepoint Managed Services (Data Centre) 2005 –2009

Supervisor, Operations Centre (Bilingual)

Supervised team of 16 technicians in 24/7/265 support environment

Handled customer and technical escalations.

Managed scheduling and employee performance reviews

Provided technical expertise to Sales, Solution Architects and other departments

Fusepoint Managed Services 2005 –2006

Senior Bilingual Support Technician, Operations Centre

Established team building initiative, which provided greater team integrity across multiple datacentre locations, resulting in better communication and increased efficiency of Operation Centre Team.

Handled escalations from Level 1 technicians and excelled at achieving results.

Applied Systems Canada (insurance industry) 2002 –2005

Bilingual Technical Support Technician, Network Operations (Insurance Industry)

Provided bilingual technical support to insurance brokers across Canada.

Resolved software and hardware issues in a timely manner, while achieving excellent customer relationship with all supported clients.

CIBC MeRchant services (Financial Services Call Centre) 2002 - 2002

Bilingual Analyst, Point of Sale Terminals

Supported Merchant Card Services customers (point of sale terminals) in a call center environmentesolved software and hardware issues in a timely manner, while achieving excellent customer relationship with all supported clien

Additional Experience:

LONG TERM CARE OF ELDERY PARENTS, POLAND 2012

VOLUNTEER POSITION, CHINA LITTLE FLOWER ORPHANAGE, CHINA 2011

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