Technical Support Technician
Resume:
Tel: 416-***-****
***************@****.***
Bogdan Kowalczyk
|Objective: A contract position in Bilingual Technical Support role
Oustanding customer focus.
Exceptional communicator and team player
Punctual, self-motivated, well organized, always ready to assist and go the “extra mile”
Fluent in English, French, Polish, German and Ukrainian
Education:
International MBA, Schulich School of Business, York University, Canada 1998
Major: Management of Information Systems
B.A. (Honours), University of Windsor, Canada 1995
Major: Philosophy and German
Windows XP, 7, Windows Server 2000, 2003, 2008, basic skills in RedHat 5
Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio)
Microsoft SQL Server 2000, 2005
Computer Hardware Troubleshooting and Repair.
Work Experience:
Atria Networks LP (Telecommunications) 2009 –2010
Network Operations Team
Supervised bilingual team of 12 technicians in 24/7/265 support environment
Handled customer and technical escalations.
Build, coached and managed team.
Implemented procedures and processes to achieve corporate and team's objectives
Fusepoint Managed Services (Data Centre) 2005 –2009
Supervisor, Operations Centre (Bilingual)
Supervised team of 16 technicians in 24/7/265 support environment
Handled customer and technical escalations.
Managed scheduling and employee performance reviews
Provided technical expertise to Sales, Solution Architects and other departments
Fusepoint Managed Services 2005 –2006
Senior Bilingual Support Technician, Operations Centre
Established team building initiative, which provided greater team integrity across multiple datacentre locations, resulting in better communication and increased efficiency of Operation Centre Team.
Handled escalations from Level 1 technicians and excelled at achieving results.
Applied Systems Canada (insurance industry) 2002 –2005
Bilingual Technical Support Technician, Network Operations (Insurance Industry)
Provided bilingual technical support to insurance brokers across Canada.
Resolved software and hardware issues in a timely manner, while achieving excellent customer relationship with all supported clients.
CIBC MeRchant services (Financial Services Call Centre) 2002 - 2002
Bilingual Analyst, Point of Sale Terminals
Supported Merchant Card Services customers (point of sale terminals) in a call center environmentesolved software and hardware issues in a timely manner, while achieving excellent customer relationship with all supported clien
Additional Experience:
LONG TERM CARE OF ELDERY PARENTS, POLAND 2012
VOLUNTEER POSITION, CHINA LITTLE FLOWER ORPHANAGE, CHINA 2011
Contact this candidate