Customer Service Rep/Administrative Assistant

Sharlia L Funn

**** ********* **

Midlothian, VA 23112 US

Phone: 804-***-****

Alt Phone: 804-***-****

***********@*****.***

Objective

Looking for a job with many chances to advance

Abilities

Hard working dependable team player. Willing to go extra mile to complete job.

Employment History

Clerk

10/2008- 11/2009 A cozy home for you Richmond, VA

Job duties include, handling paper work, answering phones, filing documents, faxing papers, and computer work in a nursing home setting(Microsoft word, excel, PowerPoint, works, access, outlook, publisher, and one note.)

Customer service rep

01/2009-11/2010 Vangent Richmond, VA

Job duties include answering incoming calls for Medicare beneficiaries in a call center environment. Enrolling them into health plans, filing complaints, responding to billing inquiries, answer general questions, etc.

Telecommunications Service Rep

03/2010-current TLK Group Richmond,Va

Job duties include answering inbound and outbound calls for Comcast customers. Responding to technical difficulties, Selling new services, downgrading and upgrading services.

Education History

Completion Date Issuing Institution Qualification

06/2009 james river High School Diploma

current Bryant and Stratton College Associates degree

References Available on Request

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