Executive/Director/Associate Director/Senior Consultant - Business Con
Resume:
SAUNDRA CANNON, MBA
pgnsbv@r.postjobfree.com
http://saundracannon.com/
QUALIFICATIONS PROFILE
Highly talented and competitive professional powered with extensive background in driving for excellence to improve the quality and efficiency of business continuity planning. Demonstrate subject matter expertise in the development of the business continuity management program using a consistent process that follows industry standards and internal policies and procedures. Possess stellar reputation in delivering simultaneous projects within the constraints of scope, quality, time, and cost. Hands-on manager with remarkable ability in leading, motivating, and coordinating with technical teams to provide innovative solutions and ensure total customer satisfaction. Extremely capable of multitasking in a fast-paced environment.
CORE COMPETENCIES
- Project Management and Operations
- Operational Risk Management
- Business Continuity / Disaster Recovery
- Budget Implementation and Cost Control
- Leadership, Training, and Team Building
- Continuous Performance and Process Improvement
- Superior Interpersonal Abilities
- Time Management and Prioritization
- Conflict Resolution and Decision Making
- Analytical with Strong Organizational Skills
EMPLOYMENT HISTORY
WELLS FARGO / WACHOVIA CORPORATION ~ GREENVILLE, NC: 2000–PRESENT
Operational Risk Manager / Business Continuity Manager (AVP) Jan 2006–Present
Spearhead and mentor business continuity staff throughout California and North Carolina to develop their competencies and achieve the maximum performance level. Apply dynamic leadership talents to more than 50 business continuity events/disasters, such as power outages, hurricanes, system outages, pandemics, and others. Establish and implement policies, procedures, and strategies to support the Dealer Services Business Continuity Program impacting 53 sites in 48 states. Write training documents and facilitate training for 87 local coordinators to enhance operational efficiency. Administer annual budget of $500K and expertly manage departmental expenses to measure goal achievement as well as to determine areas needing cost reduction and improvement. Create and maintain risk assessments and business impact analysis for business continuity plans.
Notable Accomplishments:
- Recognized as a “Wells Fargo’s Top Ten Performer” in 2010 for displaying high degree of personal commitment, exemplary performance, and dedication
- Nominated for “Dealer Services Leadership Award” in 2008
- Garnered numerous shared success awards and thank you awards for providing superior customer service at all times
- Drove all efforts to create and maintain 47 additional business continuity plans for dealer services within eight months
- Presided over the conversion of 69 business continuity plans to Living Disaster Recovery Planning System (LDRPS)
- Recognized as the first division to convert to the Wells Fargo platform in L10 for community banking
- Partook in Business Continuity Corporate Real-Estate project team for alternate site and reroute agreements
- Eliminated the Sungard Contract and developed internal recovery solution for the business in conjunction with the project team thus incurring $1.9M savings over the life of the contract
- Appointed as the Business Continuity project lead for GE Auto Warranty Services Merger
- Recognized as the Expert Advisor on Dealer Services project teams
- Increased Business Continuity awareness throughout dealer services by developing strategic plan
- Coordinated Site Emergency Management Plan (SEMP) / Safety and Fire Emergency (SAFE) effort for dealer services and created the BC/DR Annual Summary for dealer services
- Led multiple Business Continuity Projects and has served on project teams as a Business Continuity Expert Advisor
- Wrote several articles on Business Continuity Planning for Wells Fargo Dealer Services and Corporate BCP
Operations Unit Manager / Business Continuity Manager (Officer) Jul 2003–Dec 2005
Directed and coordinated daily operational aspects of Distribution Department, Business Continuity, Facilities, Vendor Risk Management, Crisis Team, Fish Program and the Employee Involvement Group. Masterfully led annual disaster simulations and walkthroughs. Worked collaboratively with partners on recovery solutions. Innovated performance/development plans for non-exempt employees. Instrumental in completing and submitting internal rent for 110,000-square-foot facility.
Notable Accomplishments:
- Served as a significant contributor in the successful conversion of 14 legacy plans to LDRPS within three months (First Union/Wachovia Merger)
- Played a vital role in creating a facility guide for Dealer Service Center
- Implemented new tracking system for the mail room and incentive plan for the Distribution Department
- Conducted comprehensive research and purchased new folding and meter machine for the mail room
- Designed new layout for the mail room as well as for facility enhancements to the title room, various cubicles, and workspaces within the Dealer Service Center
Senior Reconcilement Specialist /Check Writer Administrator Aug 2000–Jun 2003
Oversaw the reconciliation of 72 general ledger accounts daily on the Recovery Management System (RMS). Formulated General Ledger and Dollar Online Transaction System (DOTS) entries as necessary. Generated and analyzed monthly reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Regularly interfaced with partners to address and resolve outstanding items under time constraints.
Notable Accomplishments:
- Commended as the Subject Matter Expert (SME) for Reconcilement Department
- Assumed accountability in maintaining and updating the departmental training manuals
- Served as an integral part of the project team responsible for cleaning up system generated out of balances
- Highly praised by management for demonstrating a sense of urgency in executing assigned duties
Account Management Specialist Feb 2000–Aug 2000
Communicated with and informed customers on the status of their accounts. Employed strong negotiation skills in dealing with customers with past due payments. Compiled and documented customer accounts with the negotiated terms for payment. Built and cultivated long-term quality relationships with customers to provide total satisfaction as well as to generate new business opportunities.
Notable Accomplishments:
- Maintained a monitoring score average of 95 percent within six months of tenure
- Entrusted by senior management for thoroughness and neatness in work with minimal errors
- Generated above average scores in phone pays
EDUCATION & CERTIFICATION
MASTER OF BUSINESS ADMINISTRATION (MBA)
Capella University, School of Business, Minneapolis, MN
BACHELOR OF SCIENCE (BS) IN LEISURE SERVICE MANAGEMENT, Minor in Business Administration
East Carolina University, School of Health and Human Performance, Greenville, NC
Master Business Continuity Professional (MBCP)
PROFESSIONAL AFFILIATION
Member, Contingency Planning Association of the Carolinas (CPAC)
ACTIVITIES
Ambassador for Capella University | “We Are One” Marriage Ministry (Ministry Leader)
Evangelism Ministry | Sunday School Ministry
TECHNICAL PROFICIENCY
Microsoft Office Suite: Visio, Project, Outlook, and Publisher
Living Disaster Recovery Planning System (LDRPS 9.1 and 10) | Lotus Notes
Contact this candidate