Experienced IT Project Manager/Coordinator and IT Specialist

SEAN D. GLOVER

***** **** ****., ***. *** 313-***-****

Houston, TX 77090 **********@*****.***

OBJECTIVE

An opportunity in Information Technology where I can impact and ultimately lead the development, planning, and implementation of technical solutions that enhance the daily operations of the organization and its clients.

SUMMARY OF QUALIFICATIONS

 Hands-on Project Manager with more than 12 years experience in Information Technology. Industry background and knowledge includes Automotive Manufacturing and Oil & Gas sectors.

 Managed numerous small to large-scale projects. Developed SOW’s, resource plans, schedules, budgets, and contingency plans that ensured project success and achieved department and corporate goals.

 Intuitive and Analytical. Skilled at assessing IT requirements to plan for systems and software implementations. Can thoughtfully and quickly detect and resolve issues. Developed standard practices to prevent issues from recurring.

 Effective communicator with all employees. Experienced with meeting middle and senior management to communicate issues and software and hardware technical needs. Ability to plan technical solutions and integrate the standards and practices into IT execution plans.

 Highly organized. Served as the Point-of-contact for 9 field Technical Coordinators and 28 Plant IT managers to schedule and execute quarterly hardware and software upgrades for 54 GM manufacturing plants and sites throughout Midwest and East coast operations.

 Bachelor’s of Science degree in Electronics and Computer Technology.

 Seeking Project Management Professional (PMP) Certification.

TECHNICAL EXPERTISE

 Cabling  Hardware/Software Installation  PMBOK Methodology

 Data Repository  Hub/Router Maintenance  Quality Assurance/Testing

 Disaster Recovery Planning  Information/Network Security  Security Standards/Documentation

 Electronic Access Control Systems  ISO Quality Standards  Server Maintenance/Upgrades

 Fiber Optics  Performance Measurement/Tuning  Voice Recognition/VoIP

TECHNICAL SKILLS

Software  MS Office 2007, MS Project 2007, Visio 2007, Lotus Notes, Outlook 2007, MS SharePoint , SAP, Primavera

Operating Systems  Windows 2000 and 2003 Server, AIX, Linux, UNIX

Environments  IBM RISC 6000, RISC, IBM OS/2, IBM mainframe

Networking/Protocols  LAN/WAN, Ethernet, LDAP, Routers, Hubs

Database Management Systems  MS Access, Informix, SQL

Other  CASI integrated security management systems, Programming microprocessors

PROFESSIONAL EXPERIENCE

Technip USA

Houston, TX IT Project Services Analyst 05/2008 – 10/2008

 Supports the IT organization by collecting, evaluating, and translating business unit requirements into detailed specifications; communicates design requirements to the entire IT organization; and monitors and ensures that projects are delivered per specification and on time.

 Performs tasks according to project lifecycle phases for new and current project site developments: Review and edit proposals to ensure IT language and budget are captured. Collect and document stakeholder and system design requirements using standard and company processes. Develop and execute IT project execution plans. Identify and incorporate engineering processes to improve IT project execution; Coordinate resources to ensure system design requirements reflect defined business processes and support stakeholder requests. Ensure IT activities follow company project close-out procedures.

Key Contributions:

 Prepared and managed the development of the e-Discovery Decision Support Plan Information document and the accompanying proposal of cost options to retrieve data to be used by Technip’s Legal Department against suit from former customer. This document was accepted by the corporate legal staff and will be utilized in a U.S. Court.

 Within 2 hours of assignment, quickly resolved network and telecommunication issues by converting analog trunk lines to VoIP lines for entire office site in Billings, MT. Before being assigned to task, site personnel experienced communication disruption for over 2 months where each person could only support 1 live call with another call on hold during this time. All other calls were dropped and ultimately a great deal of business was severely interrupted.

 Led multiple PM training sessions for Houston Project Services team and mentored less experienced team members on using PMBOK processes in job duties.

 Assigned as lead IT Project Analyst to develop departmental corporate procedures that did not previously exist. Subsequently, developed 2 procedures and was given the responsibility to review my colleagues’ procedures before submission for final review.

Independent Contractor/Self Employed - IT Technical Support 4/2006 – 5/2008

Provide technical support to small businesses and private residences.

 Provide on-site installations of computer hardware and software. Troubleshoot and resolve standard and non-routine hardware, software, or integration issues. Provide initial on-site support and user training on computer usage and maintenance. Build customer databases for client use to support daily operations.

General Motors/Securitas Security Services - Detroit, MI

Project Manager 9/2000 – 12/2005

 Maintained the physical and network security systems and life-safety systems at 54 GM sites including 28 manufacturing plants.

 Provided assessments for successful systems integration solutions, delivered software review and pricing proposals to GM Global Security Technology management, configured systems, negotiated rates and proposals with third-party vendors, and performed data conversion to/from software.

 Additional responsibilities included troubleshooting and managing technical issues that arose, creating viable recommendations to alleviate repeat or future setbacks, managing upgrade/implementation schedules, and serving as a central point of communications for client with vendors.

 Directed the maintenance of access control and time keeping systems for GM hourly employees in North America.

 Protected GM’s internal network by ensuring Microsoft software patches were applied regularly to all machines connected to GM’s network.

Key Contributions:

 Developed and implemented standards and practices for the installation of access control, closed-circuit television, and proprietary life-safety systems for GM. Tested and maintained these systems based on standards and practices developed.

 Developed SOW and budgets for projects ranging from $50K to $3.5 million.

 Integrated 36 IBM RISC 6000 servers at 36 GM sites.

 Developed SQL reporting tools and processes for access control systems within 2 of 7 GM Divisions. Additionally, used MS Access to create a project status and reporting tool designed for GM Global Security Technology Group Senior Management to review the status of various projects assigned to IT Project Managers within the 7 GM Divisions.

 Provided Disaster Recovery Assistance to Buffalo, NY plant after network system crash. Coordinated DR plan with IT Plant Manager and administered recovery procedures to return site to normal operations within the 48-hour period.

 Assessed and implemented voice recording systems used throughout all GM sites and plants as a result of September 11 attacks.

 Worked on the Global Security Technology team responsible for integrating GM’s existing information and security network with the PeopleSoft HRMS implementation. Identified business and system requirements necessary to share information and security network data with PeopleSoft HR modules.

 Played a major role in the consolidation of all GM access control systems into a single centralized database serving as a main data repository for employee badgeholders.

Served as Project Manager, representing General Motors Corporation Global Technology Group.

General Motors/Securitas Security Services - Detroit, MI

Technical Coordinator 7/1993 – 8/2000

 Provided on-site support for 12 General Motors sites throughout Michigan.

 Analyzed and resolved problems surrounding GM’s electronic access control systems, configured mainframe computer to allow specific access rights, and upgraded and maintained electronic access and payroll systems.

 Provided general support services, investigated and resolved PC problems for users while on-site, performed the daily backup of plant-wide IT systems, and produced system status reports for delivery to management.

Key Contributions:

 Evaluated plant-wide IT processes and developed several best practices and procedures to improve current IT policy and create cost-savings solutions for each of GM’s manufacturing plants.

 Assisted with planning and implementation of security-related plant initiatives that interface with technical support functions.

Served as Technical Coordinator, representing General Motors Corporation Global Technology Group.

EDUCATION & PROFESSIONAL DEVELOPMENT

 B.S., Electronics & Computer Technology, North Carolina A&T State University, Greensboro, NC, 05/1992

 MS Course#2071 – Querying Microsoft SQL Server 2000 using Transact-SQL, 10/2006

 MS Course#2273 – Managing and Maintaining Microsoft Windows 2003 Server Environment, 11/2006

 Project Management Professional (PMP) Exam Preparation Course, Houston PMI Chapter, 04-05/2007

 Oil & Gas/Engineering Services Overview, Technip University, Summer 2008

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