DANIEL ENWEREM

pgfj3h@r.postjobfree.com

226-***-****

HIGHLIGHTS OF SKILLS

• Advance use of Microsoft Windows OS (2000, XP, 2000/2003 Server)

• Knowledge and hands-on experience with Windows 7, Vista and XP, Microsoft Outlook, Microsoft Exchange Server 5.5

• Installation and configuration of network equipment like routers, switches and hubs

• Working experience in PC Hardware Maintenance and support

• Technical support and troubleshooting in DSL and VOIP services

• Good troubleshooting skills on hardware and software

• Energetic, project-oriented, team player and able to work independently.

• Advanced Communication, negotiation and technical problem solving skills

PROJECTS

• Designed and implemented a web based application for a property management company using ASP.NET, HTML5, JavaScript and CSS.

• Implemented a web based application for an online car rental company using UML modeling techniques, Jude.

• Designed an airline reservation website using C#

• Created an order form for a pizza shop using Dreamweaver, JavaScript and PHP

• Developed a website for a hospital using ASP.NET, JavaScript, Ajax, SQL and Crystal Report.

• Network Installation and Configuration of Cisco router and switches for internetworking.

TECHNICAL SKILLS

Programming Languages: ASP.NET, C#, HTML5, JavaScript, OOJ, PHP, Ajax, Java, XML, CSS

Network Protocols: TCP/IP, Mobile IP, VOIP, 802.11

Operating System: Windows 7, XP, Windows 2003 server, Linux and UNIX.

Software: Dreamweaver, MS Office Suite and Jude.

Database: MS SQL 2000, MS Access, MySQL Server 5.0, Oracle 8i

PROFESSIONAL EXPERIENCE:

Organisation: Fibernertics Corp Oct2011– Dec2011

Department: Call Center

Position: Technical Support Specialist

• Troubleshooting of DSL and VOIP services.

• Assist Customers find their optimal solutions to suit their specific requirements.

• Technical support to customers on phone, email and on a personal basis solving software related issues.

• Track, update and resolve technical support tickets on the queue.

• Record detailed user and data requirements.

• Follow up and Escalate complex technical issues to Tier 3 technical support queue.

Major Project: Installation and Configuration of customer’s DSL and VOIP services

Organization: Research In Motion Ltd May2011-Sept2011

Department: IT Media Systems unit

Position: IT Desktop Support Specialist

• Tier 2 technical support to customers solving blackberry and playbook related issues

• Support customers with problems related to software deployment with a professional approach

• Interact with all internal divisions including; project management, quality assurance and external customers to determine best solutions

• Design and document client workflow and processes

• Support of Polycom and Video Conferencing Units

Major Project: Design and installation of the Digital Media Lab

Organization: Pipeline and Product Marketing Company 2008- 2010

Department: IT Maintenance

Position: IT Support Engineer

• Operation and Maintenance of the company core system hardware and software

• Develop detailed object models and designs based on functional requirements

• Modify and maintain expertise in methods, tools and products designated for use in programing and testing activities

• Configuration and Installation of Cisco Routers and Switches for TCP/IP networking

• Solving network security concerns for customers while working closely with them to identify new opportunities or solutions

Tools: ASP.net, HTML5, JavaScript, PHP, TCP/IP Protocols, Ajax, XML, CSS.

EDUCATION:

• Computer Application Development 2011

Ontario College Postgraduate Certificate.

Conestoga College, Kitchener, ON.

• Electrical Electronic Engineering 2008

Bachelor of Engineering

Specializing in Telecommunications System

Madonna University Okija,

Anambra State, Nigeria.

CERTIFICATIONS AND PROFESSIONAL MEMBERSHIP:

• Cisco Certified Network Associate(CCNA)

• Oracle Certified Database Administrator(OCDBA)

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