Technical Support Specialist
Resume:
DANIEL ENWEREM
********@*****.***
HIGHLIGHTS OF SKILLS
• Advance use of Microsoft Windows OS (2000, XP, 2000/2003 Server)
• Knowledge and hands-on experience with Windows 7, Vista and XP, Microsoft Outlook, Microsoft Exchange Server 5.5
• Installation and configuration of network equipment like routers, switches and hubs
• Working experience in PC Hardware Maintenance and support
• Technical support and troubleshooting in DSL and VOIP services
• Good troubleshooting skills on hardware and software
• Energetic, project-oriented, team player and able to work independently.
• Advanced Communication, negotiation and technical problem solving skills
PROJECTS
• Designed and implemented a web based application for a property management company using ASP.NET, HTML5, JavaScript and CSS.
• Implemented a web based application for an online car rental company using UML modeling techniques, Jude.
• Designed an airline reservation website using C#
• Created an order form for a pizza shop using Dreamweaver, JavaScript and PHP
• Developed a website for a hospital using ASP.NET, JavaScript, Ajax, SQL and Crystal Report.
• Network Installation and Configuration of Cisco router and switches for internetworking.
TECHNICAL SKILLS
Programming Languages: ASP.NET, C#, HTML5, JavaScript, OOJ, PHP, Ajax, Java, XML, CSS
Network Protocols: TCP/IP, Mobile IP, VOIP, 802.11
Operating System: Windows 7, XP, Windows 2003 server, Linux and UNIX.
Software: Dreamweaver, MS Office Suite and Jude.
Database: MS SQL 2000, MS Access, MySQL Server 5.0, Oracle 8i
PROFESSIONAL EXPERIENCE:
Organisation: Fibernertics Corp Oct2011– Dec2011
Department: Call Center
Position: Technical Support Specialist
• Troubleshooting of DSL and VOIP services.
• Assist Customers find their optimal solutions to suit their specific requirements.
• Technical support to customers on phone, email and on a personal basis solving software related issues.
• Track, update and resolve technical support tickets on the queue.
• Record detailed user and data requirements.
• Follow up and Escalate complex technical issues to Tier 3 technical support queue.
Major Project: Installation and Configuration of customer’s DSL and VOIP services
Organization: Research In Motion Ltd May2011-Sept2011
Department: IT Media Systems unit
Position: IT Desktop Support Specialist
• Tier 2 technical support to customers solving blackberry and playbook related issues
• Support customers with problems related to software deployment with a professional approach
• Interact with all internal divisions including; project management, quality assurance and external customers to determine best solutions
• Design and document client workflow and processes
• Support of Polycom and Video Conferencing Units
Major Project: Design and installation of the Digital Media Lab
Organization: Pipeline and Product Marketing Company 2008- 2010
Department: IT Maintenance
Position: IT Support Engineer
• Operation and Maintenance of the company core system hardware and software
• Develop detailed object models and designs based on functional requirements
• Modify and maintain expertise in methods, tools and products designated for use in programing and testing activities
• Configuration and Installation of Cisco Routers and Switches for TCP/IP networking
• Solving network security concerns for customers while working closely with them to identify new opportunities or solutions
Tools: ASP.net, HTML5, JavaScript, PHP, TCP/IP Protocols, Ajax, XML, CSS.
EDUCATION:
• Computer Application Development 2011
Ontario College Postgraduate Certificate.
Conestoga College, Kitchener, ON.
• Electrical Electronic Engineering 2008
Bachelor of Engineering
Specializing in Telecommunications System
Madonna University Okija,
Anambra State, Nigeria.
CERTIFICATIONS AND PROFESSIONAL MEMBERSHIP:
• Cisco Certified Network Associate(CCNA)
• Oracle Certified Database Administrator(OCDBA)
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