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Customer Service Manager

Location:
Canton, Ohio, 44706, United States
Posted:
May 30, 2010

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Maranda J. Burcroff

**** ****** **** *** **

Canton, OH 44706

330-***-****

Skills:

-Typing: 90wpm

-Strong analytical and organizational skills

-Excellent interpersonal skills, public speaking, and team building

-Software: All Microsoft Office Systems (Word, Excel, PowerPoint, Access, Outlook), Wordperfect, and HTML Language

Experience:

2002-Present

Ohio Army National Guard, North Canton, OH

Flight Operations NCO/ Publications NCO

-Created computer and physical filing system for unit publications library

-Teach and manage soldiers helping to maintain publications library

-Process Medical and Administrative paperwork

-Highly skilled in payroll processes and computer systems

-Type administrative documents and do administrative filing for Readiness NCO

2009-Present

Erie Construction Midwest, Inc.

Office Manager

-Set lead appointments for sales representatives

-Organized and created office filing system for all installed jobs

-Prepared and submitted weekly progress reports

-Kept office completely up and functioning fully when all other management staff were gone

-Performed all customer service calls and processed all financial applications and paperwork

-Prepped all installation paperwork for sub-contractors

-Processed weekly payroll for sales representatives

-Responsible for daily deposits and book keeping

2008-2009

Park Farms, Inc. Canton, OH

Accounts Payable/Purchasing

-Set-up all payments and checks to be paid for all Park’s accounts

-Kept all accounts up to date and balanced

-Created a better office filing system and checks for PDF filing

-Highly proficient in all computer payable programs and spreadsheets

-Responsible for keeping all Farm feed functions balanced

2005-2008

Lowes Home Improvement, Massillon, OH and Stow, OH

Administrative Department Manager

-Managed customer service and administrative office functions

-Created more efficient office filing system

-Instrumental in creating more functional scheduling of Front End operations

-Processed weekly payroll and pay reports for 160+ employees

-Responsible for new employee training and ongoing employee training

Education:

2008-Present

University of Phoenix-Axia Campus

Associates in Medical Administration



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